Kogan.comReviews 505

The worst experience I have ever had. Around and around in circles offering free upgrades at no cost and then billing for same. Impossible to get refunds for these bogus charges. Trickery all the way. Don't go there ever.

Product was recalled by Kogan promised a refund in approximately 5 day still waiting, sent countless emails, just get a load of jargon order number E/*******201-*******

I can certainly provide some feedback. My (very expensive) smart watch arrived with only SPANISH instructions, for the cost of this watch I should have received ENGLISH instructions unless otherwise advised. I ended up having to google a copy of the instruction manual in ENGLISH to get started. The problem then was the factory settings for the watch itself was defaulted also to SPANISH. So I had to set up GOOGLE TRANSLATE, to work out how to start the phone set up in ENGLISH. For the cost of this watch, I am not satisfied with this ridiculous issue that I had to overcome. If you're going to sell international smart watches, you need to include some form of obvious disclaimer with this product to advise it may arrive in another language and here's some instructions regarding what to do if that occurs. KOGAN needs to step up its game if you want your customers to return. I won't be……

Absolute useless to try and convert your mobile number to Kogan. Been trying for 23 hours (working hours) to get this done. Still no reply. On the account it states in the process but has been saying that forever. Have contacted them via chat... every time you speak to a different person. NO ONE CAN ASSIST YOU! DONT USE if you need your number transferred.

Purchased a $300 LG monitor less than 12 months ago and the product was clearly faulty (plastic disintegrated, stand fell apart), Kogan advised me on this information only via email that it was not considered a fault (and they didn't have any replacement stands on hand to swap it with). When I threatened to escalate they allowed me to post the item back for a full credit refund. Since then Kogan's internal system advised me the return was rejected, but they kept the monitor! Not surprised but genuinely disappointed with the outcome which in my opinion is illegal trading behaviour. Am I going to bother with pursuing a claim on Kogan through QCAT? It's just not worth the time.

So please let my story be a warning to anyone considering buying from Kogan!

I made a purchase last year, along with the product they made me buy a 14 days membership trial for free. Although I did not know such a thing as it did not appear on my phone. I did not notice that i was paying until 4 months later! That i have been paying the monthly membership fee! And now as i am trying to amend it, i can not delete my credit card detail on the website! I will never shop on KOGAN again! The worst!

I feel that my review on Kogan's poor customer service is 'same same' as noted by other people who had dealt with them. My strategy was to send an email to the Secretary and Corporate team of Kogan head Office ( easier process than trying to get customer service assistance) where I put my case to them highlighting that given they are a multibillion-dollar corporation that they had a duty of care to their customers to have a better customer service response--Live Chat. The response I received was so dismissive, as I was contacted by a customer service officer without higher management responding to my concerns or even replying to my email... to me, reflects the further example of poor management. I have sent another email, I eagerly await a response.

I bought 2 pairs of shoes. I received an update that i was unable to receive 1 pair and i received a refund. After 14 x contacting the complaints team i am still yet to receive a refund for the 2nd pair and have not received a response from the complaints team in more than a month. This is disgusting customer service and i will NEVER recommend or buy anything from this crappy company ever AGAIN. I would not recommend anyone buy anything from here as they like to take your money but not refund it when they have not delivered anything

Iph 7 arrived well but had connectivity issues from the start. Apple techs said the phone had a critical fault and should be replaced but Kogan chose to repair. It took weeks and the phone seemed ok mostly afterwards until taken out of Melbourne where it had no reception. An obvious dud.
Now it crashes and has no reception at all. I am awaiting response to my demand for money back or a functional replacement. Selling expensive faulty electronics and not replacing them when the fault is recognized is criminal in my book. I hope they honor the extended warranty and act like business people, not thieves.

Purchased a rechargeable bathroom scrubber. Item arrived and was unpacked and then plugged into power. Item is not charging or working.
Forced to then lodge a warranty claim via Kogan online site as there is NO Phone number to call.
Over a week and I am still waiting.
Phoned fair trading, advised not to waste time with further waiting and to seek a charge back from bank.

Kogan has your money and then they are no longer interested

Long story short, Great Product Range at good prices. Customer Service, Returns policy - Very Poor.

Still waiting on a iPhone sent to technicians 3yrs ago, and a chromebook 1 year ago. Still not sorted or customer service gives you the run around. Sad part is, I've continued to purchase products which have been fine. In the end, I gave up and lodged a general complaint with fair trading. Thankfully all email trails were kept and forwarded to Fair Trading.
No longer a customer or advocate of Kogan.com.

Ordered a computer monitor that was on sale from them, took them 3 weeks to ship and when they did they charged me full price as it was no longer on sale. On top of that, they charged another $12 for kogan first as my 2 week trial had expired, and another $18 for shipping. When I asked to refund both the monitor and the "subscription" they said since there was nothing wrong with the monitor they could not refund it. As for kogan first, they said it was under their terms and services that they also do not refund this "service" ever, under any circumstances. So I suggest people stay far, far away from them and wait for the bbb to give them what's coming.

I am still trying to get hold of phone i purchased two weeks ago. Delayed email responses, no phone number, absolute rubbish.

DO NOT USE THIS COMPANY

What a useless company, wrong delivery, wrong time, no way of contacting them. Will never buy from them again

What respectable company doesn't even offer their customers the option of exchanging an item when the incorrect size was ordered? Terrible customer service and no sympathy what so ever. Stay away from these crooks! Never buying from Kogan again.

This has to be the absolute worst customer service and online purchase experience I have ever had.

I decided I would test the waters and purchase some items for my new apartment, a fridge and bedframe. I needed to cancel the items as they had not been delivered on time and I ended up purchasing from much more trustworthy stores. After numerous emails back and forth, generic replies, contact with the shipping company to organise my items to be sent back. I have sent about 15 seperate emails in the past week to get my items refunded and to request for someone to call me to discuss and get some advice. I've asked on 11 seperate occasions to be contacted over the phone and nothing. It's been days, I'm irate with how disgusting the customer service is and how hard it is to get into contact with them, such a simple issue that with all other places I've shopped online could be solved within minutes over the phone.

Bad customer service, bad follow up, leave you in the loop, no clue what happened to my order, its already two months, heard nothing from neither Kogan or the merchant, they just have the automated email ah we received your concerns, Will leave kogan behind for any shopping, will seek others, thats for sure,

What customer service tried to contact them regarding a faulty item and they just ignore you there is no phone contact with them i guess
i'll have to go to consumer affairs

After another order I raised a customer care ticket. That's where the sh... t fight begun. I have to say, the request I made is an average difficulty, but nobody seem to know what they need to do about it and even worse - they aren't reading previous correspondence, asking the same questions over and over again. Today they sent me an email saying that I haven't replied to them for a while and they want to close my query. In fact I was waiting for their response for nearly a week after 2 weeks of pointless communication back and force. I need my query to be solved but instead I feel like I'm babysitting their customer care team...