KmartReviews 516

Saved my fannie lots of times, letting me pay a portion today and tomorrow for that gift I couldn't afford all at once but wanted for my son.

But truly an old name department store for the average guy and gal that buy local and don't want to be contributing to the super powers of Walmart. Better stuff and better deals worth taking the time to explore especially at Christmas they have coats, toys and appliance at incredible prices!

On Oct 26th I ordered 3 sets of dinning chairs from Kmart.com (for Thanksgiving) and only received 2 sets. I called customer service and they said they would need 3-5 business days to contact the vendor and get it straightened out. After 6 business days I didn't receive and response. I called customer service again and was told we have sent two e-mails to the vendor and are still waiting for a response. I asked them if we could try calling them and getting it taken care and I was told we only send e-mails. I then asked if I could be refunded my money for the 1 set and would just go order it again. That way I wouldn't have to wait anymore. They said they could not do that until they have received a response from their vendor. I know have to wait another 3-5 business days. I order a lot of stuff on line and sometime things happen but I have never had a company treat me so poorly. Kmart your policies for customer service are awful.

I would not recommend ordering anything from Kmart. If it's not in the store don't get it from them. They care more about their vendors than they do about their customers. I will never buy anything from them again. I would rather pay more at one of their competitors and get better customer service than deal with them again

Kmart has a good products when it comes in kitchen stuff. Cool for me

I put in a layaway with Kmart center #4961 3 weeks ago. I went last night to pick my layaway up. I stand in line (there is 1 couple in front of me), I am given a dissatisfied look by the cashier. She says to the couple in front of me "I am going on lunch after yall I cant help her". She then leans over and asks me what I need, I tell her "I am picking up a layaway.", she then responds "Well I just clocked out for lunch I cant help you.", I respond back "That's fine, as long as there is someone who is able to assist me." She doesn't respond after my comment, and proceeds to ringing her customer up. I see another employee passing by and ask can she help, she says "That's not my department.", and walks off! At this point the cashier has finished ringing her customer up and starts walking to the back for her lunch break. She DOES NOT call anyone back there to help me. I express to her that I did not appreciate the rude customer service, she proceeds to walk to the back. I go up to the lady at the customer service desk and tell her what just transpired. Her response is, "Well layaway can be stressful because some customers are hard to deal with, that's why I'm looking for a new job!". At this point I am completely taken back and request a manager, who conveniently just went to the restroom. While finally getting my layaway out after 20 minutes of waiting, I wait on the manager for about another 20 minutes and he never shows. At this point needing to get back to my husband and toddler at home, I give up on my attempt to complain and leave. I will however be telling my friends and family about my experience at center 4961 and encourage them NOT to do their shopping at that location. I will continue to be a Kmart shopper, but not at center 4961. The customer service I received last night was unacceptable.

I just got scammed by Kmart in Las Vegas, NV on E Sahara Ave. Bought a necklace for my husbands birthday 36 days ago. It was supposed to be Sterling Silver. He wore it for 30 days and it lost it's silver. Went to take it back as it was not silver and they said the UPC code we purchased is not the same as the necklace we are returning. I have witnesses who were there and verify the necklace purchased was the same as the one I am trying to return. They said the cameras could not verify the necklace. I am supposed to just take the loss and walk away. I wonder how many people get scammed by the jewelry departments at Kmart all over America.