KmartReviews 516

I used to use Kmart exclusively until I ended up crippled and dependent on a walker and needing a ride on. They have some nice items at nice prices in their store bur they are not very accommodating of somebody handicapped. They would not keep their ride-ons charged up and then when I would try to take one to the areas I needed the ride- on would die and then somebody, usually a customer, would help me back to the front of the store and I would be upset and embarrassed. I quit using them because of this reason. I reckon they are a good store otherwise. This particular store may not be like the other stores just so you know. It's only a local matter.

Kmart used to be the Walmart of savings in small towns, but now it is almost the joke store. The last time I went in, they had moved the kitchenwares section, but the sign for kitchenwares was still up, only it was over the automotive department!
They do still carry some decent brands of clothing that do not fall apart, but the deals are not that good and cannot compare with Walmart and Target.
The two biggest issues is that they almost never have enough cashiers so that you wait in long lines and the items hardly ever ring up true to price.
A recent sale of BOGO shoes where you buy one pair and get the second free, rang up both pairs at full price. To get the price undone, they have to send someone to find your shoe, read the sign, send you over to customer service where you wait a half hour and finally tell you that the sale ended yesterday and someone just forgot to take the sign down, so you are out of luck and if you want a refund, you will have to go stand at the end of the line again, etc. - in short, poor customer service and employees who really seem to not like working there.
You are likely to see rusty old cars parked out front and shoppers wearing nightgowns and slides and pajama bottoms who take five minutes or longer just to pull out the cash, check or debit card and struggle to put everything back in their wallets and collect their bags and move on.
If you are one who likes to get in and get out in a hurry, then don't even think of shopping there!

I bought two different cushions for my outdoor couch. They were both amazing and great quality. I wasn't sure which one I wanted though. As I was online I chatted with customer service from Kmart and they said returns at my local Sears store would not be a problem. (no Kmart's in Austin, TX any longer) When I tried to return one of them at my Sears, the store manager said he had no way of doing that at his store. Even when I explained the conversation chatting with customer service. I think this was an issue with a store manager who did NOT know his job or how to run his business. When I called Kmart, they said it should never be a problem to return at Sears. They did send UPS to my door for pickup. Thanks Kmart