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Kmart

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Kmart Reviews Summary

Kmart has a rating of 3.3 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
22
value
20
shipping
16
returns
17
quality
17

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Utah
114 reviews
1650 helpful votes
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Online shopping made easy
December 24, 2015

I had searched several stores for a particular item and finally found it online at Kmart. Three clicks and it was on it's way!

Date of experience: December 24, 2015
South Carolina
2 reviews
6 helpful votes
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Layaway is Fraud
December 24, 2015

You "layaway" your items online and when you get close to paying it off... the items are no longer available. So they take your money for items and sell them to others. Your refund in 14 days minus the $10 layaway fee... because you did not fully pay off an item that is no longer available. No gifts for my little ones. 12 items out of 19 canceled because no longer available after I paid the entire balance. I will receive my refund 6 days aftet Christmas.

Date of experience: December 24, 2015
Wisconsin
2 reviews
0 helpful votes
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It was terrible.
December 20, 2015

We went to kmart twice this week and came out of the store with nothing. The first time there was a shutdown through whole store. We were forced to leave and they missed out of our 80 dallors.The second time the lines were terribly long. When we got to the register the worker wouldn't give us our ten dallors off when we spent 30 dallors. I hate kmart.

Date of experience: December 19, 2015
Virginia
4 reviews
11 helpful votes
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Eh
December 19, 2015

The basic version of Wal-Mart just more ghetto. There really needs to be a k-mart version of peopleofwalmart.com

Date of experience: December 18, 2015
Illinois
13 reviews
41 helpful votes
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I am only giving this 5 stars out of surprise they are still in business. KMarts are the ghetto version of WalMart and that is saying something.

Date of experience: December 17, 2015
New York
19 reviews
18 helpful votes
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Worst of the worst
December 17, 2015

Absolutely the worst of the worst if that's at all possible. kmart.com hiding behind sears. Com will offer nothing but fall-apart defective stuff. Returned items 3 times and will never shop there again. By the way... all their merchandise has a sears address. Awful.

Date of experience: December 17, 2015
New Jersey
2 reviews
4 helpful votes
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I placed an order 2 weeks agao and as of today has not been shipped out yet. Money was removed from my checking account the day it was ordered. kmart.com refuses to cancel shipment and refund me my money... when you call customer service you get transferred to the Carribean or Phillippines where no on speaks english...

Date of experience: December 16, 2015
Delaware
3 reviews
15 helpful votes
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Worked pretty well
December 16, 2015

I am so much happy because their rates and service. Keep it up Kmart.

Date of experience: December 16, 2015
Illinois
8 reviews
15 helpful votes
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Kmart will actually order your size if not available in stores, they try to satisfy you, the rewards points are great, compared to other big stores they still believe in service. In stores after Xmas they will allow you one ornament from their tree free, at least where I live. You can order online even lay away! Great job Kmart

Update. The store on this side of town is closing, they went around store and marked up every single item, them put SALE on tag to fool people, this pisses me off a lot. I confirmed this with employee I ran into that I knew. So no deals to be found at" supposed close out sale"
But bummed closing I liked them despite this practice of close out, consumers Aren't stupid Kmart.

Date of experience: December 13, 2015
Delaware
3 reviews
2 helpful votes
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No complaints
December 12, 2015

They are really trying to make your online shopping as normal as their in-store

Date of experience: December 11, 2015
Arizona
3 reviews
19 helpful votes
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Thank you Kmart
December 12, 2015

Kmart thanks for providing the such good services.

Date of experience: December 11, 2015
Oregon
6 reviews
7 helpful votes
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Working hard to succeed
December 9, 2015

Kmart has been through some very hard times and have been fighting to prove themselves worthy. Their merger with Sears is a good arrangement which allows many shared quality products to be displayed (Craftsman tools and Kenmore appliances). Most of their store is similar in size and layout to Target, Kmart's pricing is perhaps slightly more competitive. One nice advantage is that online shopping for Sears is also available at Kmart with the same incentives.

Date of experience: December 8, 2015
Argentina
5 reviews
2 helpful votes
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Kmart exclusive brands
December 7, 2015

I have been a fan of Thom Mcan shoes since 1999. But now actual stores are hard to find, and when you do, there's no size availability. So the online store is the perfect solution.

Date of experience: December 7, 2015
Minnesota
12 reviews
5 helpful votes
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Waste if valuable time. Can never find what I am looking for and if I do happen to find something, product is often not worth the money!

Date of experience: December 6, 2015
California
3 reviews
8 helpful votes
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I've been ordering from Kmart for years. I always get the correct items, and they arrive quicker than expected. The only downside to ordering from Kmart is that they use UPS as their shipping company, at least for most items. I've had trouble with UPS over the years, but overall I've had a good experience with Kmart.

Date of experience: December 4, 2015
Washington
5 reviews
7 helpful votes
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Vanilla kiss
December 4, 2015

Someone loves this fine set of cosmetics it comes in a pink box really cute. Thought it was a great deal

Date of experience: December 3, 2015
Virginia
23 reviews
70 helpful votes
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Deals
December 1, 2015

Love the store, love the deals, wish they would take time to remodel their stores, but I love K-Mart.

Date of experience: November 30, 2015
Louisiana
7 reviews
2 helpful votes
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Poor Service
November 25, 2015

Not enough cashiers when they need them, when they did add some cashiers the people who just walked up got in line first.

Date of experience: November 24, 2015
Philippines
3 reviews
0 helpful votes
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Great
November 25, 2015

Bought kitchen stuff here last week as well as new clothes. So far its great for me.

Date of experience: November 23, 2015
Washington
5 reviews
31 helpful votes
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Easy as 123
November 22, 2015

I ordered a shirt and for no extra charge could have it sent to my home or to the store. It was a shirt that they no longer made and I could only find online. I even got the clearance price!

Date of experience: November 22, 2015