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Kmart

3.3

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Kmart Reviews Summary

Kmart has a rating of 3.3 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
22
value
20
shipping
16
returns
17
quality
17

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Idaho
2 reviews
0 helpful votes
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[email protected]
January 20, 2016

Scattered mess is what Kmart is. A poor attempt at both a local mart and a big nkx store. Its where peope sho dont wamt to be seen go to shop.

Date of experience: January 19, 2016
Italy
8 reviews
57 helpful votes
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Not a fan
January 20, 2016

Ive never been happy with kmart. There customer service is horrible, they never have there shelves stocked. Its just an overall HORRIBLE store

Date of experience: January 19, 2016
California
4 reviews
9 helpful votes
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I have walked out before while waiting to checkout when lines moved unbearably slowly due to language challenges, pricing issues, crowds etc. Usually sufficient parking but that does not justify the crowds and very slow checkout service.

Date of experience: January 17, 2016
Hungary
47 reviews
536 helpful votes
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Kmart is OK they do got low prices but not the lowest in the game.

Date of experience: January 17, 2016
Canada
16 reviews
3 helpful votes
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Miss the old days
January 14, 2016

I used to really enjoy going to KMart, but it's a shell of its former self. Feels more like a second-hand store.

Date of experience: January 13, 2016
Illinois
31 reviews
27 helpful votes
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Kmart's product assortment leaves much to be desired, and yes I know they have national brands. Maybe its simply because the stores are run-down, dreary and the employees look tired, uninspired, they're not friendly and little to no service.

I feel embarrassed to shop in Kmart stores.

Date of experience: January 11, 2016
Mississippi
5 reviews
4 helpful votes
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As I was doing some online shopping for Christmas, I check out the Kmart site. I thought they had some great discounted bargains. As I was filling my cart, I go to view it, and every single item that I had added showed up as unavailable! I was very disappointed. After taking all that time,, looking at the online bargains, they hadn't refreshed their page and let customers know that these items were unavailable until you check your cart! I don't know if it's changed, but this was my experience online. So this is why I gave them a 1 star. They need to keep their site refreshed and updated.

Date of experience: January 10, 2016
Florida
10 reviews
15 helpful votes
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No Good
January 10, 2016

First I would suggest never purchasing anything online from Kmart and sadly I'd have to include Sears. Since the merger Kmart has been dragging Sears down. And I love Sears. Kmart used to be a decent company until they had to start competing with Walmart and thus Kmart started merchandising inferior products and their stores are not kept up well. The average Kmart employee will tell you they don't like their job.

Date of experience: January 9, 2016
Maryland
5 reviews
22 helpful votes
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Best store
January 7, 2016

Nice quality, I love the point system and shop your way rewards

Date of experience: January 6, 2016
Kansas
3 reviews
9 helpful votes
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I did an online order at kmart. They delivered that on time. Fast in delivery services

Date of experience: January 6, 2016
Oklahoma
10 reviews
4 helpful votes
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Excellent
January 5, 2016

They are always helpful and respect me as a person

Date of experience: January 5, 2016
California
12 reviews
12 helpful votes
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Have just used pick up in store. The prices are very good for the deals but the notification process for pick-up is not very reliable / fast.

Date of experience: January 4, 2016
Florida
83 reviews
176 helpful votes
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This retailer is good if you need to stock up on something in a hurry and it happens to be nearby. The prices are average and customer service is quite decent. Yet, if I have time, I buy from other retailers that offer better products and more generous extended warranties.

Date of experience: January 4, 2016
Colorado
1 review
6 helpful votes
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I work there
January 3, 2016

There price are high even for memerber. They have a high trun over of employee because they treat the staff very poorly.

Date of experience: January 3, 2016
Illinois
55 reviews
293 helpful votes
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I stopped shopping because they decided to cancel most of my orders. I do not shop at Sears anymore either.

Date of experience: December 30, 2015
Washington
1 review
0 helpful votes
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Goodbye k-mart!
December 30, 2015

Tried to exchange a pair of 9.99 pair of slippers I received for christmas, I was told since I didn't have the receipt I couldn't even exchange them for another pair. Kiss my a$$ kmart! I have obtained the receipt and will be returning your product and go buy them somewhere else! I will never shop a Kmart again!

Date of experience: December 30, 2015
New York
20 reviews
26 helpful votes
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Excellent experience
December 31, 2015

Purchased several items from Kmart.com never had a problem

Date of experience: December 30, 2015
Washington
16 reviews
12 helpful votes
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Discount retailer
December 28, 2015

If you can find one, they always have a good deal. They keep switching up their product lines making consistency a thing of the past. Sears appliances seems to be their big selling point in communities without options...

Date of experience: December 28, 2015
Australia
12 reviews
1 helpful vote
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Shopping
December 28, 2015

Large range of merchandise. Reasonably priced. Get what you pay for really. Don't expect your purchase to last a lifetime

Date of experience: December 28, 2015
Washington
13 reviews
33 helpful votes
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Peace of Mind
December 28, 2015

Kmart is always a pleasure to shop at. You find everything fast and there is a large selection and I rarely can't find what I'm looking for. The staff is always friendly and attentive. Prices are great!

Date of experience: December 25, 2015