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Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.
Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
Kleen-ritecorp Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Even when it says out of stock I get my product it two days or so. Had one issue with them took a while to resolve it but they corrected there issue.
Would like to know where the items are in stock. I am in OKC, if the items are in Dallas, I get them the next day. If they are in PA, it takes a few days to get to me via ground. I would pay for better shipping.
Always seem to have what i am looking for, regarding carwash parts. Just that the shipping seems to be higher and cant get a estimated delivery while choosing the different delivery options that can very a lot.
Always have the parts I need to repair any broken equipment at my car wash and a great customer service for any problems I have with items I have purchased
I redeemed rewards points for free shipping, but the amount did not come off the total. I spent way too much time trying to figure it out.
A few mistakes were made on a recent order as well as some of the items taking an exceptional long time to arrive. Now I have to print the label, re-package the items and send them back as well as spend the time creating an email explaining the mistake.
Easy place to get all the parts I need. Shipping is very expensive though and I've had a few orders mixed up but easily fixed.
I put my information in several times, it kicked me out of check out several times. In the end I had to log in again. Then when I looked at the shipping information it was TBD when I agreed to ground for a set amount or 37.xx? I'm worn out they got me!
I have had a pretty decent experience with Kleen Rite. It took a few months calling multiple times to get some of the products that were missed in my order. This has happened multiple times on separate orders.
Not my first order but your site needs work certain parts do not explain or put you too the right link! Not the first time i have had this happen with you guys!
Hi Bruce, thank you for sharing your experience, and we apologize for the frustration caused by the site issues you've encountered. Your feedback is important, and we're actively working with our tech team to make navigation smoother and more intuitive. Please reach out anytime if you need assistance—we’re here to help!
Not bad but shipping is outrageous should be cheaper for members!
I've never had a bad experience with Kleen Rite. Always quick and easy ordering, products arrive quickly and exactly as described.
Can't look at history to make it easier to order a part that I have ordered before because it's never updated fast enough... it takes months!
Hi Monte, I’m sorry to hear about the frustration with your order history not updating quickly. We’re actively working on improving this feature to make reordering much smoother and faster. In the meantime, please feel free to reach out directly whenever you need assistance finding previous parts, and we’ll be happy to help expedite the process. Thank you for your patience as we make these improvements.
Shipping is way overpriced. Most items cost more to ship than the actual item itself. Shipping is not this expensive when buy other business items elsewhere
Shipping is way to expensive with this company
Your shipping is pathetic. $31 to ship 10 rotary dial KNOBS with a combined of maybe 10 ounces and fill up a shipping envelope or 4x4x4 box. You guys should seriously be ashamed of your business practices.
Kiel, thanks for sharing your candid feedback. It's clear the shipping cost didn’t meet your expectations, and we truly regret the frustration this caused. We’re actively reviewing our shipping options and appreciate you helping us identify areas where we can improve the experience.
Love ordering things from Kleen-Rite. Keep your system the way it is for quick and easy access. Only improvement would be to be able to pull up previously ordered parts by account easier.
Would of liked to use my points to help on shipping, warning said it would affect checkout? Little confused there?
Other than that, all good.
Return Customer.
Thank you for getting shipping straighten out. I am getting my order within 3-4 days of order placed. In recent past it was taking 2-3 weeks?
Many thanks for all you do.
Nina
Website needs some serious work. Very hard to find what you want unless you know the exact part number. Hard to search old orders to see what i've purchased in the past. Look at mcmaster carr for a great example of a website.
Like "working at the car wash" music while waiting
The help with ordering the right part was great, nice to talk to someone who knows what they a talking about.
Every time I order I have to request an invoice with the taxes included. Why cant you be like other sites and post it up front to make both of our lives easier?
Payment portal was a pain, had to retry 3 times to get my purchase to go through.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tim, I'm really sorry for the frustration you experienced during checkout and with the shipping details. We appreciate your patience and are committed to improving this process; please reach out if you’d like any assistance if you should give us another shot!