Kiwi.comReviews 2,193

I booked two tickets in Brazil. Received email with booking number, booking in progress, email with ticket number to follow. When nothing happened for about 10 hrs, I called them and received an answer it's in progress (after 10 hrs still in progress?) Next morning received an email I have to pay 149 euros more if I want this ticket. Found a cheaper ticket with the same airline on Kiwi.com, but when I called, was informed they can't switch it, i have to cancel the previous one (and loose $ in exchange on credit card) and than book a new one. For sure I didn't take a chance of this happening again, but went directly to airline. This was my first and last experience with Kiwi.com!

I missed a connecting flight which was covered by the Kiwi.com-Guarantee, which meant: if the connection is not working, they will refund me the ticket costs. I thought, well, that's fair enough and booked the flights. In Frankfurt I was without any chance to reach my connecting flight with all the bus shuttles and terminal transfers I had to take. Kiwi.com acknowledged this and refunded me the costs - BUT: My alternative flight, which I had to book, cost CHF 170 and they refunded me CHF 25.88 which is absolutely ridiculous. My conclusion: the Kiwi.com-Guarantee is not worth a penny and you have to check for yourself if a connection is working or not.

Never book with this agency. Absolutely terrible. I have dealt with them once and my daughter just seriously and both times they let us done. In my situation I booked a an internal Cambodian flight online and I am a frequent traveller. I booked a certain flight and paid but when I saw the details they were all wrong. It was a night flight on a day when we had already left the country and my boyfriend was written down as British when he is French. I complained and they said they had to see with the airline? They then said we had to pay 10 euros to change his nationality. We lost the money on the flight and we booked for the one we originally wanted nd when we showed up at the airport the flight did not exist!
My daughter recently booked a flight to return home from Mexico after a gap year. She booked with kiwi.com. When she tried to add her baggage to the booking she was unable to manage her booking. She tried over 30 times. In the end she showed up at the airport and they charged her £162 for her 11kg luggage. We have complained with the airline as well, but Kiwi.com have a terrible website obviously and they do not inform passengers about their rights. Stay away at all costs.

Refusing a refund on a flight that was apparently cancelled and we were never notified about it! They REFUSE to take responsibility and REFUSE refunds because of their "policy" which none of them seem to keep straight. Currently driving from north Caroline to Massachusetts in a rental for 13 hours because we "assumed " from 10+ confirmation emails, one being the day of that our flight was still on time. Terrible customer service! Do not use this company!

I booked a flight on kiwi that stated in few minutes ur ticket will be issued (they charged my card) and 4 hrs later in the middle of the night they sent me a statement:
If i dont pay 600 more dollars for this flight then they have to cancel my booking... i slept thinking i have a booed flight woke up with no flight at all... i had to buy a twice expensive flight... customer service hardly replied to my email... honestly never again

I am an EU citizen residing in an EU country other than my home country. While on a trip to my home country I applied for a new passport since my old one was expiring 2 months later. I tried to update my travel douments on kiwi.com because they require travel documents beforehand. They asked for a copy of the new travel document and I sent them a copy of my ID card which has some of my details in English as required from the EU. In the meantime I have already received a reply from the airline that they do not require copies of my travel documents beforehand. I had over 7 back and forth messages with kiwi.com staff that my documents need to be in English even after I have pointed out the details written in English. Looks like the staff could not read in English. Then I attached a link from Europa.eu explaining that EU citizens can travel using their national IDs as official travel documents in the EU. They said they could not open the link. I copied part of the information on the link, told them I lost my patience and we have been writing back and forth for something I had an official answer from the airline and I would be charged from 10 euro from them. Then they dropped it. They asked me why I said I was traveling from Greece to Finland when I had tickets from Athens to Helsinki.

My husband and I booked flights through Kiwi for our honeymoon. We showed up at 5am for our flight and were told that my husband couldn't get on the flight because he didn't have a visa for the 2 hour layover in London.

I've been to nearly 40 countries, and with the exception of the US, never before have I had to enter a country, get my bags, and recheck them while in transit.

Had we gotten on the flight, we would have never made the 2 hour connection, and the next flights were on a totally different carrier.

Needless to say, we had to pay $1800 to re-buy a one-way ticket for 2 so we could get home to our 10 month old.

Moral of the story: if it seems too good to be true, it IS too good to be true.

DO NOT BUY TICKETS FROM KIWI THEY ARE A SCAM! YOU WILL NEVER GET A REFUND FROM THEM, NOR CREDIT. I thought they were comparable to Expedia, Orbitz, Cheap-o-air. They dont even have a number to call anywhere on the site or online when you try to look it up.

They do not clearly state restrictions on the tickets. I purchased 2 one way tickets to Bari, Italy which had a connecting flight. On the purchasing page. There was a little picture emoji of a luggage that had a slash over it. I presumed that meant no purchasing checked in baggage online when buying the ticket. I assumed you could purchase baggage at the airport. I have never heard of International flights being sold where you were strictly not allowed to purchase check in baggage. After paying, only then on my confirmation of payment, was the statement spelled out "YOU CANNOT PURCHASE CHECKED IN BAGGAGE AT AIRPORT." I immediately applied for cancellation because you cannot apply for refund unless you cancel. I would say i applied with in 10 minutes of purchase.

The refund process takes up to 40 days. So i filed a claim with my bank. After 1 month of "processing and investigation" and emails showing them they were falsely advertising their restrictions. Kiwi is not giving a refund to me, nor credit, nor can i use the tickets. I lost 1000 plus dollars. And they literally gave nothing in return.

DO NOT buy at kiwi.com under any circumstances. They are a complete SCAM.
I bought tickets 6 months before a trip at a reasonable price. Then two months before the trip both flights were changed and not getting me to my destination on time.
Kiwi offered alternative of even worse schedule adding an extra layover to an already long flight.
I requested a refund and they only refunded 1/3 of the flight telling me it is not up to them and there is nothing they can do.
Now I am not given a real option to reach my destination, not refunded the money and have to buy other tickets shortly before the flight at a much higher cost.
This is a complete ripoff.
Do NOT buy at kiwi.com under any circumstances! EVER!

If you are traveling and using an online site, I encourage you to stay away from Kiwi.com as they do not fulfill their 'money-back guarantee'. Our flight on May 10th from Cyprus to Luton was delayed 1.5 hours which caused us to: miss a connecting flight, miss our scheduled night at an AirBnB, have to go to a hotel, reschedule our connecting flight, and miss a scheduled non-refundable tour. All together, the delayed flight cost us $876.46. So, do NOT use Kiwi.com or Wizz Air.

They scammed me out of my new years travel to Thailand. 2019 was supposed to be a wonderful year with a beautiful start in Thailand. As soon as I got to the check-in at the airport, they saw my tickets as separate itineraries so they thought I was staying to vietnam (my connecting flight to thailand) by which you need a visa. Flight attendants said i would have been allowed on if they could verify with a simple confirmation number for the last connecting flight from Vietnam to Thailand. Kiwi could not provide that so I spent my New Years alone. I quit my job for this trip, I have been a state of depression for 6 months now. That was supposed to be my "new beginning." I am jobless, alone, and terribly depressed in 2019... all thanks to Kiwi.com