Kiwi.comReviews 2,193

Shortly after the cruise ship company refunded our cancelled trip(Venice - Bari) because of the corona pandemic, Kiwi.com informed us that they are keeping open one leg of our post cruise return flight(Bari - Rome) and cancelled the other leg of the flight(Rome - Dubrovnik). We live near Dubrovnik so this would not get us home, but Kiwi.com nevertheless refused to refund us. As much as this is appalling, its worth seeing what Kiwi.com is really like when the customer is disadvantaged by them: no access to customer support(no one answers the phone), there is no way to email them a complaint or lodge it in any other way; but once we contacted our bank to get the money back, Kiwi.com had plenty to say how wonderful they are but are still unwilling to refund the flights.

I had a flight booked from London to Amsterdam to Mexico City to Cancun and then back with the same transfers. My flight got cancelled from Amsterdam to Mexico City to Cancun and back the only flights that were left for the Amsterdam ones and Kiwi is now saying that they will only refund me £90 in kiwi credit. They have not made any available wait for me to contact them whenever I called it said they won't help anybody unless you're travelling and they have basically stole my money. I am now seeking legal help from a lawyer which is going to help me Sue kiwi as they have stolen my money. Also I paid through PayPal and on my itinerary there is a credit card on there and it says show this credit card as the credit card you booked with but it's not my credit card it is all a scam. They're also saying I have to pay money for them to try and recover my funds. Do not ever use them again

What a joke I paid 700 dollars for one way short trip 11 hours and my alternatives are 608 canadian dollars and 900 and all over the world stops I DID NOT GET ON MY PRIOR TRIP. Then they expect me to pay full price so actually I am paying double for a completely crappy trip stops in LISBON and CDG and then to ORY airport I transfer by taxi or bus. CDG is going on strike. They still have the same flights for sale and the second part of your trip is separate a far away country hhhh. That will not cancel or you can not till 48 hrs and you can not contact them by email phone anywhere. BAD BUSNESS PRACTICES. They ask for your booking number nd say we only take people 48 hours before flights call. Try managing your life around their protocol. Stop blaming your practices on the other Airlines your out for profit plain and simple. Then THEY TRY TO OFF YOU 154 DOLLARS AS TRIP MILES ONLY. If you accept it say goodbye to what you originally paid for the trip read the fine print people/if anyone is interested in working together to stop this crooked way of dealing with customers contact each other via this the more we get the better it is to stop this.

I booked a trip to Rome with Kiwi.com, they booked Stansted to Eindhoven, Eindhoven to Rome - return journey Rome to Genoa, Genoa to Stansted. Our outbound flight was cancelled, I was assured by Kiwi that the airline would refund all our travel as we were unable to go on the initial flight, I have contacted them numerous times and been assured but still no refund. I have now contact the authorites in the Czech Republic to report them! My contract was with Kiwi.com and not the airlines, they never gave any information for me to contact airlines directly to resolve this matter and now they site says I have travelled. Absolutely disgraceful. Stay away from this company and do you research, lots of bad reviews out there regarding this company.

Booked 3 tickets for my family and 4 days before the flight I checked in with the airline company to check the status of the flight since there is a lot of uncertainty with covid. I was told by the airline representative that the flight never existed and it was a fraudulent ticket. Couldn't believe it so I walked in to the local office of the airline company and sure enough it was fraudulent. Called kiwi and explained but the rep ( Krishna) refused to take my word for it. He couldnt get hold of the airline but assured me that someone will get back to me by the day ends. No call back received for another 24 hours. This time they are saying yes it was cancelled in the last minute which is a lie. Told me to wait for 3 months for my refund. What a world we live in

Those that intend to buy Flight ticket thru Kiwi.com MUST BE extremely careful. They sold you Air Tickets that the Airlines already cancelled flights and my goodness, even inform them about it and they still put up for sales for the whole period of time. When asking for refund, they conned you to pay a express charges to quick settle your refund, but this is another scammed! They will never process for you and giving all sorts of reasons to to delay and push all blames to third party flight operators etc etc. This is the first time that I encountered such a frightening online company and all my money is gone!

I bought flights back home from my Asia trip long before the covid situation got bad. I had a layover in Italy and 2 out of my 3 connecting flights were cancelled when the quarantine started in Italy.

I booked last minute flights with another company in order to get back to the US and requested a refund for my cancelled flights from Kiwi.

I have been given the run around time and time again, and have an email thread with Kiwi that has been ongoing with no progress for 5 months now (I check in every couple of weeks).

I have called many times and when I was able to actually reach a person they were extremely unhelpful.

I will be contacting the Better Business Bureau and letting them know how this company operates, by stealing money from working class people.

I applied for a refund for a flight in May. In July I was told that it takes 3 months to get a refund and that I cannot be given an update. They blamed the airline for being slow to offer a refund, then claimed that the company has so many claims that it takes 3 months, then I was told that I should have paid for refund service if I wanted better service. There was no commitment to returning my money even in 3 months. This is clearly not a reputable company. I would suggest buying elsewhere regardless of the potential savings.

Kiwi.com's guarantee and customer support are rubbish, they're the most unaccessible service around cutting the phone call if your departure date is over 7 days away and flights are cancelled, charging extra fees for even email contacts, no guarantees whatsoever over the standard airlines policies let alone refunds. DO NOT USE THEM or you're on your own with your money paid going down the drain. The estimate refund times from airlines are 3+ months (!) nothing is guaranteed(!) Their instant refund is $163 on the $1348 tickets, what a piece of rubbish!