Kiwi.comReviews 2,193

Worst way to book a ticket ever. This company is greedy, dishonest and does not care what happens to the travelers they claim to serve. I bought a ticket from kiwi.com and the flight was cancelled by the carrier. I bought a second ticket directly from the carrier for a few days later and it that flight was also cancelled. I contacted the carrier and was told that all flights that they had cancelled would be refunded. Although it took four months I did receive a refund on the ticket I bought directly from the carrier. I waited two more months and contacted them again and was told that all refunds had been processed. I then contacted kiwi.com who told me they were waiting on the carrier. I showed kiwi.com the carriers statement and then they said that I didn't select the correct level of service when I booked. I explained that I had paid them an extra fee after the flight cancellation for the sole purpose of processing a refund. In spite of taking the money from me to process a refund, they still did not process the refund. I used them for about four years and in one booking I lost all of the paltry savings that I had realized by booking through them. This company is a sham. Do not book through kiwi.com.

I shocked yesterday in airport when they told me U can't fly, this is a disaster, they make me sick, it is not possible yoy fet refund in any circumstances, they send me ticket without ticket number. I paid for ticket that doesn't have number, so it isn't clear, where I should claim for refunds, they says pay anonther 31 dollars we help you for refunds, so they sell problematic ticket to you to get your 31 dollar

I booked a last minute ticket with kiwi because no other site beat their prices. I was hesitant because I had never used them before, but I decided to take a risk and bought the ticket. When I got to the airport and went to check in, they could not find my reservation. I instantly felt sick to my stomach thinking I had been scammed and all my plans for that trip had been ruined. I was advised to call customer service and try to fix the problem. I called and the man was nice but asked if he could call back in an hour, being that my flight was within the next hour. I panicked and said no way, he needed to fix my problem asap. I have no idea what he did, but he was able to fix my problem and I was able to check in. Customer service was great and the flight was great, I will give a 4 star because I had to go through the hassle of fixing this problem, but they fixed the problem and thats all that matters.
I will surely risk using them again.

If I could give ZERO stars, I would. I cancelled a flight that I had made through Kiwi.com seven months ago due to COVID concerns. The flight was on Norwegian Airlines. I had contacted Norwegian directly to buy extra legroom seats. So when I cancelled with Kiwi, I called Norwegian to get my money back for those seats. Norwegian refunded my money within a month. Kiwi is still telling me the carrier hasn't responded, which I'm absolutely sure is smoke. I would NEVER use Kiwi.com again!

I strongly recommend don't ever use this service. This is an extremely pathetic service I have ever seen. DONT EVER MAKE YOUR BOOKINGS VIA KIWI.COM. I booked tickets for 1,200 CHF and after 7 months efforts they received partial refund of around 250 CHF from Airline and they sent me only 115 CHF. Now they are not even bothering to reply me. I strongly recommend you all never ever use Kiwi.com. Save your money and peace of mind.

Id avoid at all costs. They stole all our fares during the pandemic last year for flights that never went ahead. Serious ethical issues.

I booked a one way ticket to Athens from Lisbon.
With 11hrs layover In Milan where its mentioned on the itinerary that they cover with Kiwi Guarantee.
Then they changed my flight 3 times making its 42hrs and 15 min of Layover in Milan.

Upon asking for the Kiwi Guarantee they said its a Force Majeure due to Covid and when I asked how can it be related to covid when for the flight we have 80 days they replied its the WizzAir decision and they cannot do anything.

When i tried to contact WizzAir they mentioned Kiwi.com used their own payment system including their phone number and email hence, I cannot get information myself with the airliness.

There customer support is ridiculous and always replies using templates. The phone support is close until you have 15 days remaining for the flight.

I normally do not leave reviews but this was the worst customer service I had so far. I Have been to under developed countries and even their customer service was better than Kiwi.com.

Pay bit more with others than buying something cheap with Kiwi.com.

Avoid using these scammers go with the airlines directly. They are like elephants teeth, shows something does something else. They will find every possible way of not paying the money to your or pay for the guarantee. As you do not have direct access with the airliness they can lie and you do not have a way to confirm either. They blame the airliness and thats it. Go to > bbb.org and you will see what i am saying.

The worst service I have ever experienced. I booked a trip with Kiwi (that included two flights). The airline of the first flight changed the date of the flight to three days later. Kiwi provided me with NO help and expected me to travel in time to catch my second flight. The app gave me two options: or to purchase an alternative flight (which cost more than double of what my original purchase was - so they weren't even asking me to pay the difference, but a new trip and waste my money basically) or apply for a refund, which there is NO guarantee I will ever get my money back, when it is not my fault my flight was modified. I tried to contact Kiwi for a week straight and got NO reply. I emailed 10 times and called another 10 times (I was on hold for 2 hours multiple times). I managed to finally talk to someone who gave me no solution and simply applied for the refund for me with no guarantee I will get anything back. Very disappointed and will NEVER book with Kiwi again and I DO NOT recommend using them. I had to purchase a new flight and spend loads of extra money with no help from Kiwi.

Absolutely ridiculous, I had tried to do an online check in 24 hours before the flight and I was not able to do it, I had tried to get in touch with someone but was mission impossible. Finally 14 hours prior the flight I had received an email saying that the only option at that time was to do check in at airport where it costed me 55 euros. Since there was a stop in Italy I was supposed to pay that amount twice. Luckily the people from Ryanair managed to find me the details and found out the email address that was made up by kiwi (*******@fhhkkcn.com) and I have managed to check in online for the next flight. Unhappy client, won't recommend it.