Kiwi.comReviews 2,193

I booked a round trip ticket from Kiwi.com for my colleague, unfortunately upon check in, he found out that his name was interchange and he couldn't fly. As it was urgent flight, I had to get another one way ticket with the hope that we could still use the returning ticket which will be in a week. I called kiwi.com for name correction right away. I spoke with 5 representative telling me that they are going to forward it to their relevant department and wait for 24-48 hours and they will send me the payment link of 10 euro as a fee for name correction. I've waited for more than 48 hours and haven't heard anything. I emailed them at least 10 times and still had no feedback.
I was calling them for three days and now they were telling me that my return ticket was suspended. So that does mean that if you missed your flight, you can no longer use your return ticket. That's BS!
And okay 3rd day I spoke with at least 10 representative, 8 out of 10 said that they have forwarded me to the relevant department for urgency and 2 said my ticket was suspended. Sounds confusing, isn't it. AFTER ALL THE BS I HAD WITH THEM, STILL MY PAID TICKET WAS USELESS! DO NOT BOOK WITH THEM

Firstly their webpage is terriblterrible to use. It incorrectly filled in my card numbers, rearranging the sequence of numbers rather than numerically as I imput them. After carefully checking my details and proceeding I get a confirmation email with my first name entirely wrong. I immediately tried to change this by the manage my booking section and messaged them as well. From there the lies started. They would need 48 hours to do this this said. 4 days later I messaged them again. For over 5 weeks they promised they would do something but didn't until finally, with my flight date drawing near, I purchased new tickets rather than risk being unable to board the flight as my visa for the country was expiring and I didn't want to be stuck in Myanmar. 2 days before my flight and almost 6 weeks since my initial request they supplied a link which they'd said would only take 48 hours. I had booked with them so I could transit and avoid having to clear immigration, collect luggage and recheck in. However they don'ttell you that you will have to do anyway.

Do not book with kiwi.com. Book directly with airlines. Kiwi.com is a scam... the worst customer service... asked to speak to a manager 3 x after over an hour waiting and got hung up on. If I could give them below a 1 star i would. They do not apologize for bumping your flight instead try to charge you for booking another flight and give you an alternative flight with more connections and would not work with your original connection flight. The last person I spoke to at Kiwi.com was Dana but would not give me her last name seems odd. They will not assist you at all. There tactic is to hang up the call so they do not have to deal with the customer. No one will call you back and if you ask for a manager to call you it will not happen. The situation will be flipped on the customer even though we do not have any control of the situation. AVOID KIWI.com at all costs. Not worth it.

I had never had a bad experience with Kiwi, but that all changed with a recent trip that I took to Greece. I booked tickets through Kiwi and was all set to go on a long haul flight: DFW -> Iceland -> England -> Greece.

When I landed in Iceland, I found out my flight had been delayed (something to do with a strike I was told), by the time I got to London and made it through customs, my connecting flight was already gone. I spent an hour on the phone trying get through to customer service, and never got a response. After about 4 hours of trying and failing to get some kind of answer as to when I could get another flight, I just gave up and booked a new flight on a different airline that cost me $379.00

I applied for a refund on the website because I had the "Kiwi Guarantee" and was notified that my application would be processed within 30 days. So, almost 400 dollars down in funds for my vacation, and exhausted after spending nearly 40 hours in transit I finally landed in Greece.

A month later, I received a refund of, $9.70... What an absolute joke. I contacted Kiwi customer service to find out how a cancelled flight gets a refund of just 9 dollars. The person who was dealing with my issue was honestly a bit brusque, and not very helpful. I was told to apply for the refund again, and that I would have to wait another 30 days.

In the end, I didn't receive any kind of substantive refund; just the nine dollars, which is honestly more of a slap in the face than a refund. If this is Kiwi's version of a guarantee, then they can keep it.

I've booked with them many times and have recommended them to my friends and family, but that stops now.

I will never use their service again, and neither will any of my friends and family. An absolutely appalling way to do business.

Our whole return flight itinerary was completely messed up because of an itinerary sold to us by Kiwi.

We had a 1hr stopover between Copenhagen and New York, as it was a different airline at our stopover, we were not able to check-in for our entire flights back to New York. We were also not able to check-in online due to it being a flight back to New York with our work visas.

When we arrived at Copenhagen, we were told to leave security, check-in, and return back to the gate - but check-in for our WOW Airlines leg of the trip closed 1hr before the flight - so it was closed when we landed.

We were then told to just go straight to the gate and try to check in there. We were refused check-in, as it had already closed.

Then we had to spend hours on the phone to Kiwi to get a new flight sorted. We eventually flew out at 7pm - spending over 8hrs at the airport! NO apology has been made by Kiwi for booking us a flight journey that was never possible to make.

We've been instructed repeatedly to make a complaint on their website and only been compensated for half our costs of the meals and calls we had to make. They repeatedly deny responsibility and used canned responses.

NOT WORTH THE CHEAP FLIGHT. TAKE YOUR BUSINESS ELSEWHERE.

If you need any further proof of this, just take a gander through their replies section on their twitter account. It's filled with THOUSANDS of awful stories. They really are a scam businesses.

DO NOT Use their services.

Terrible experience! I bought a ticket with 2 connection flights. Usually when you do it online, a agency would make it as a single ticket so you are able to tag your luggage all the way to your final destination and dont have to leave a transit zone to pick it up after every flight. Very useful thing, specially if you dont have a visa in a country you are transferring thru. This guys buy tickets separately. I did not have a visa and not sure how I will claim my baggage. I am currently waiting for my connection flight and trying to find someone to go and recheck my baggage again. Poor customer service!

I booked a flight and as soon as I placed the order with all the payment detailed I realized that the return flight is from different country that I am flying to. I have called to the costimer service one minute utter and the representative didn't tried to help me, he insisted to repit the santance that since the fight was confiremed I can't make any changes. Unfortenently I had to buy new tickets and I lost 800 usd.

I learned my lesson; I hope that the readers of this review will learn from my experience.

It is a great site for research; but to make the actual booking use EXPEDIA

I bought 3 tickets through Kiwi.com. The only thing they did in timely manner was charge my credit card. I ended up having to change a name on one of the tickets, so went online and submitted all the needed paperwork assuming it would be taken care of. When I received a boarding pass (just 1 not 3) with the old name, I called them. Turns out they had sat on my request and done nothing for 1 month! With 5 days left before my trip they finally started contacting airlines to obtain costs for name change. By then it was too late to change the name on one of the connections, so Kiwi recommended I cancel that connection and re-book it and maybe they'll refund me the money. No, thank you! I was able to call the airline myself and change the name. Then, I paid through a link provided by Kiwi.com to get the name changed for other 2 airlines. You think they ever did anything with it? No! With 24 hours left before the flight I called them to inquire about why a name change is still not showing up on the account. The customer service rep tried to feed me some BS. I flat out asked him - "Have you done anything until now with my request?" The answer was "no". Then he gave me a 48 hour turnaround time to process the request. Mind you - my flight is scheduled to leave in less than 24 hours by then. I was livid. Then he changed the turnaroud time to 4 hours. 2 hours later I get a notice that additional costs are incurred due to name change request going through less than 24 hours before flight departure. I called them and told them that they will eat that cost because I submitted my payment in timely manner and Kiwi.com sat on it until 11th hour. That was received with silence from the Kiwi rep. Luckily they ended up waiving the additional fee caused by their own laziness. Paralell to that I never received boarding passes for the other 2 tickets. Had to call and $#*! them out about that too. More BS from the rep about some systems not working properly. Had to yell at them again to finally get the needed boarding passes. Bottom line- I will never book anything through Kiwi.com ever again. If you do, make sure you call them for anything you need because submitting information online means nothing. They are flat out lazy and deceitful!

Kiwi.com is the worst place to get your ticket if I had read reviews before I book flight I would never ever book from this company totally scam pretty quick to charge your card but refused to refund. People be aware of this scam I would never recommend my family friends and anyone.If you want some money in your pocket never book from this. Worst service they never pick up the call. They don't have proper phone number to call.Be aware with this scammer never book my flight from them again. Half hour left from my flight but they refuse to get me a boarding pass I went to customer service and he said can't do anything to get me in. I asked him to rebook he refused to do so I came home losing $300 Worst place to book flight be aware.

Me and my boyfriend had extremely unpleasant experince with Kiwi and this will be our last time travelling with them.
We had intercontinental flight followed by 3 flights. The airlines we used were Wizzair, Wow Airlines and Adria Airlines.
They never sent us the boarding pass for one of the Wizzair flights so we were charged for late check in. We couldnt fix the problem bc we didnt even made an account with the airline so we couldnt do it ourselves (it should've been done by Kiwi and we got email that they will send 24 hrs before flight - they didn't).
On our way back, two of our intercontinental flights with Adria were canceled (The Adria agent said that that flight is cancelled for the entire month) and nobody bothered to tell us even though we had 2 more flights after... thankfully the Adria staff understood our situation so they switched our airline last minute so we can get to the point to catch our next flights! We also still ended up paying for baggage fee again bc apparantly KIWI has a problem with the system and our baggage fee was taken but we were told that will be refunded if we provide the new receipt. Funny thing is, that was the only email we got from them and we had all these problems with canceled flghts and not sent boarding passes. These things are the last thing you want to happen to you during 24 hours travelling.

NEVER AGAN! Thank for all the inconveniences.

I would recommend NOT booking through Kiwi! My husband and I made this mistake. We were flying from the US to Italy and missed our connecting flight in London due to it being too short of a layover time with lines for immigration and security. We tried contacting Kiwi immediately at the airport as instructed. We tried calling several times and I tried using their "SOS" feature on their phone app. We waited for 5 hours in the airport just waiting for a response. NOTHING. Since we couldn't wait any longer, we were able to arrange a change from our missed flight with the airline for the next day- paying 180 pounds (230.00USD) to do so since we didn't have any other choice. We also had to book a hotel in London overnight and missed an entire day of our Italy vacation- losing money on hotel and travel reservations there too. Overall we lost about 1,000 USD from missing that flight. And the "Kiwi Guarantee"? Absolute garbage. They didn't give us ANY money or refund to cover our losses even though it was not any fault of our own that we missed our connecting flight. We met several other passengers who booked through Kiwi that shared the same issue on our flight. If you think you're saving money, just know that Kiwi does NOT have your back if anything goes wrong, which happens incredibly often on international travel.

After booking airline ticket on kiwi.com for a trip, I would NEVER NEVER NEVER use this site again. It costed me $200 more because of the worst customer service on this planet

1. Ticket is booked, paid in Europe with credit card of a relative in USA (same last name)
2. Kiwi emails that the it's going to take 12 hours to process it because third party (?) did not approve the transaction
3. Since the ticket is for next day, I called after exactly 12 hours (the day of travel), and was on hold for more than an hour. Asked for supervisor but agent refused to connect me with him/her.
4. Finally was told that another 6 hours in needed. (3 hours before the flight)
5. Asked for cancelation but was directed to their web site
6. Received cancelation email after another 30 minute
7. Went to real site Expedia and bough different ticket. The price went up and had to pay $200 more. NEVER AGAIN!