KitchenNiche.caReviews 143

OMG! I wish I saw all these reviews before! I, too, ordered over a month ago and nothing! They didn't hesitate to take the funds out... i am going to claim the charges as fraudulent charges. How can a business do this to so many people?!^#^&/=%#! I emailed them, called and nothing. My order doesn't justify a lawsuit but I'd like to do it just for the satisfaction. Thankfully I work in a corporate law firm and may have to use that card and get an athorny to put sone fire inder theor $#*!! DO NOT ORDER FROM THIS COMPANY! For all we know it could just barely someone sitting pretty taking all of our money!

I ordered a bar tools set to compliment some bar tools my husband already has. What I received was a substituted bar set, not the set I ordered. The set I ordered isn't even on their site anymore. The description on the site of the one they sent even says it comes in a "beautiful gift box". Mine came in plain white boxes and some pieces were only in bubble wrap. It's a joke. I have been calling non stop and have emailed several times and NO RESPONSE in 3 days. DO NOT ORDER FROM THIS SITE. I've contacted my credit card company to dispute the charge while I wait for them to contact me for the return.

**UPDATE** I finally heard from the company well after the dispute was initiated with my credit card company. They wanted me to return the set they mistakenly sent me but wouldn't provide a return label since they only use Canada Post. I took it to my local post office and was told it would be $22+ to ship back to them. I didn't want to pay to return an item I didn't order. When I told KitchenNiche that they let me keep the set (valued at $80 but really shouldn't have been worth that) and settled the case with my credit card company a month and a half after my initial order date.

Dreadful customer service. If there is anything at all wrong with your order you will NEVER get it rectified by any other means than by contacting your credit card company or the better business bureau.
I ordered 4 items, of which I only received 2. Which is fine as they only charged me for the 2 items they shipped. However, when I actually received the order (it was extremely slow shipping), one of the items they sent me was the wrong item and of course it was the smaller, cheaper version. In the package, there was only a cryptic handwritten note saying that they only shipped what items they had in stock. I repeatedly called the company (several times a day) in order to try and get the order corrected and no one ever answered the phone. Not one single time. I also sent numerous emails and I only once received a response from them where they admitted they had sent me the wrong item and that if they offered me a discount, would I take keep the item. I responded no as the item was too small for my purposes and asked them how to return the item and I have not yet received a response back from them and this is over two months later. I'm uncertain if the website is a scam, but it definitely is not a good business nor a business I will ever support again.

DO NOT BUY ANYTHING FROM THEM.

My wife decided to surprise me and invite guests for a fondue party on the weekend without owning a fondue pot argggg. I started googling reviews and prices and came up with 2 fondue pots at the kitchen niche. I placedthe order late on tuesday and bang immediately got verification next day got the tracking numbers and wow delivered on thursday THIS DOESN'T HAPPEN IN CANADA! Things are lookin up.the pots arrived in perfect condition and just as described. I couldn't find a better deal in canada or in the usa. Thanks kitchen niche i will be shopping again

Just found this website today, should have looked harder yesterday. I ordered and then tried to cancel it. Forget about anyone being helpful. I spoke to someone, he said would try to get back to me. DID NOT HAPPEN. I sent email, I called 3x, received 2 emails back and they shipped out my order and now I am asking for shipping info and how to return items. They are rude and Not very helpful. Will never deal with them again. I hope to get through this, but I am not very happy at all. They should focus on customers even if they are a small business.

SCAMMERS -- STAY AWAY!

I ordered two French press replacement glass containers over a month ago which never arrived. Several e-mails went unanswered and no one picked up the phone during regular business hours. I now see on Google Streetview that the company's address is a suburban house. Wish I had read these reviews before buying!

UPDATE -- The day I posted this review (and contacted my credit card company, which immediately refunded me the money) I received an apologetic e-mail from the business with some weak excuse. So guess they it's not a total scam, just a badly run business.

Okay, I placed an order on this site before discovering sitejabber. My experience has been less than top shelf, but the results have not been a disaster. There appears to be only one person who provides help with orders and customer service. I believe this person is overwhelmed by inadequate experience and very poor inventory control. It took over a week just to get an acknowledgment of my order. No timing was provided on shipping. I had just discovered Sitejabber where I checked out kitchenniche and got nervous. I emailed their customer service address and very politely asked for timing on this order. One week later, I got an answer saying it was processed and would ship as soon as it became available. Another email came one week after that and said the shipment would arrive in 7-10 days. I wrote back and thanked her for the update. 10 days took me up to last Friday with nothing yet, so I waited until Monday with intentions of another email query. Most of my order arrived that same morning with a note apologizing for 1 out of the 5 items ordered being out of stock and that it would ship as soon as it came in.

So, this is not a scam site and they are not entirely bad. The pricing and products I received were fine. You just need to be very patient and understand that this is the process.

Can you do better elsewhere? Absolutely!

Worst retail on-line experience I've had. Do not buy from these people. Ordered an 89$ + tax = 112$ Le Creuset teapot Nov 30/11. It arrived just before Christmas, defective. I could not use it as the gift it was intended for and had to purchase something else. As per the website guidelines, I contacted the company within 7 day for instructions to return the item for refund. They do not answer the phone and rarely reply to email. They finally told me I have to deal with the manufacturer to get a replacement. I informed them I don't want a replacement, I want a refund. As I had to buy another gift, this teapot was of no use to me. Looks like I'm stuck trying to sort something out with the manufacturer, to get a replacement for something I don't want. Horrible experience with these people. Beware. I'm filing a complaint with BBB.