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KitchenNiche.ca Reviews Summary
KitchenNiche.ca is an online store selling premium kitchenware, cookware, and teas from various brands. They offer free shipping on orders over $150 in Canada and the USA.
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I have received my orders very quickly and everything is perfect. Thank you so much for all your assistance. I have already told many of my friends about the quality and friendliness of your company. I have a few more orders to make and have complete confidence in the service.
I am new client to KitchenNiche and I wish to express my compliments on opportune updates on my request and the rapid conveyance. Great Customer support services, four days from putting in my request online until the point when it was conveyed. Completely satisfied! Thank You so much!
I have recently ordered the splatter guard from this company and am extremely satisfied! My order was delivered to me in just 3 business days.The quality of the product was top-notch and the splatter is really very easy to clean and folds together for the space storing capacity. I am really very happy with my purchase! Thank you so much! Highly recommended!
On June 11,2018, I placed an order for 3 small round butter dishes, and my credit card was charged that same day. Today is October 16th - 4 months later - and I STILL have not received these items. I've left multiple voice mails (no one EVER answers) and sent several emails to Sandra and Roman and received apologies and excuses..., but not the items I ordered. DO NOT order from this company!
I ordered a coffee tamper on July 23,2018... by August 2 I had not received it so I sent two emails, called numerous time with no answer. I emailed the owner who did not respond. I finally got an email from staff telling me the tamper was now available and they were sending it to me asap. Today is September 3,2018 and I still have not received it! I emailed again and did not get a response. I will NEVER order from this place again. Very upset and frustrated.
I have placed an order April 11. I still have not received my order. I called and left 5 messages and sent an email. No reply back at all from anyone. I am running a business and need the items that I ordered. I will never order from this company again.
I don't mind a delay as long as I know so I can plan what to do in the mean time.
Charged me for items they didn't have in stock. Promised to send when back in stock. Have contacted customer service to give me back my money since they never sent the items. Got no response. Contacted the owner and still no response. Someone needs to press charges since last I checked thievery is a crime. They should go to jail.
Although I was skeptical after reading the reviews here, I was pleased in the end. A week after ordering, my order had not yet been shipped. I sent a message through Contact Us and heard nothing back. I left a phone message... no return phone call. I finally sent an e-mail to *******@kitchenniche.ca to the attention of Roman Koller. I got a response saying that the item was back ordered for one week and the item had now arrived. He said that this was noted on the website, but I did not see this. The item was shipped within a day and it arrived by Xpresspost in a couple of days. So in the end, the product arrived, well-packed and I received exactly what I ordered.
Couldn't be happier with the service received. Received my items a few days after ordering, well packed. Will be back for more Kitchen Niche!
I wish I had read these reviews before ordering. No return calls or emails and my order still has not arrived, its been well past the 5-10 business days, and after reading the below responses I have little hope. I'm initiating a claim with my credit card to get my money back.
Ordered a specific item in early May, and after a month, it did not arrive. Requested to cancel order and refund purchase. Was assured the item would be shipped by end of June. By July 12, it still hadn't arrived. Have sent many emails and received no replies. Have called Customer Service tollfree number, and only get a voicemail - left many messages and till no reply. Don't risk your money with these scammers.
"Order arrived 3 days earlier than promised and my (very fragile) items were packed safely to ensure they arrived in perfect condition! Thank you!"
Scam outfit. Sleek website. Instant confirmation of what you purchased... then nothing... Once bitten... twice shy...
Hooray! Got my 2 Scanpan pans 3 days earlier than promised (free shipping too!) and it was a pleasure dealing witih Sandra at Kitchen Niche! Thank you!
I bought a bamboo utensil holder on January 3rd, 2017 as a gift to my brother. It is now February 10th, 2017. He still has not received it. After my brother told me this I tried to track the package down but it dawned in me they never gave me a tracking number. They won't pick up their phone. I tried to use my email to log into the website and my email no longer exist with them. I think the good reviews are people who work for the so-called company or they are paying outside sources to write good reviews for them.
Hello Leah,
I'm sorry to hear your order has not been delivered. Could you please provide me with your order number, full name or email address? One of these is needed in order for us to check on the order. Kind regards, Roman www.kitchenniche.ca
My order finally arrived! Unfortunately, I cancelled my payment to the company so now because I'm honest I'm obligated to issue a new payment. I'll contact the company soon to take care of my obligation. I'm still not happy with the order/receipt, lack of information process but I did receive my merchandise. Roman K. I'll be contacting you or the company directly soon. Good luck to all!
Hello Carl,
I was able to look up your order. We also responded to an email you sent us on December 18th. Please check your spam folder as our emails sometimes go into the spam. Your order was shipped on December 8th with Canada Post Small Parcel Air and will be delivered to your US address with regular mail (USPS). There have been some delays caused by some nasty winter weather but I'm sure it arrives at your address any day.
Kind regards,
Roman
www.kitchenniche.ca
I ordered from this company recently and am extremely satisfied! My order was processed very quickly - I ordered the evening of Dec. 12, it was shipped the 13th and delivered on the 15th. A bonus was that one of the items was out of stock and they asked my permission to substitute the same (higher priced) item from a different supplier for the same cost. Thank you so much!
I recommend this company and it's an added bonus that it is a CANADIAN company with competitive prices and low shipping costs!
Hello, I ordered a meat slicer (200$ CAN). Monday 17 oct and was shipped 26 oct... Between that i didn't get any notification or tracking number (I asked them for...) on my order and was in doubt reading bad reviews here. I received it yesterday by express post. Everything is fine but this compagny surely have a bad communication and dont let their customer to be safe in mind. For me its ok, but im not sure i'll buy there again cause i absolutly not want to deal a return or a damaged item with them... THAT should be a nightmare.
I ordered a set of cookie cutters on July 25th. Receipt said I would receive my order within 12 business days. I has been more than a month. I have left voicemails and sent emails to the company regarding the whereabouts of my order. I have received no response!
I WISH I HAD READ REVIEWS BEFORE ORDERING WITH THIS COMPANY. I NEVER RECEIVED WHAT I ORDERED AND HAD TO FILE A CLAIM WITH PAYPAL TO GET MY MONEY BACK. I EMAILED AND CALLED THEM NUMEROUS TIMES WITH NO RESPONSE.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joelle, As per the email we sent to you today (as well as last week), your item was shipped to the PO Box you provided us with. It looks like you changed your shipping address after the order had already been processed. No worries though, we have issued a full refund and you can keep the item that was sent to your PO Box at no charge. I apologize for the inconvenience this issue has caused. PS: please check your spam folder as customer service has sent you several emails.