KinguinReviews 401

Terrible customer service. Key did not work. And no help from them. Don't buy from here. Hidden fees at checkout

I've bought around 25 products on this site and I was never disappointed.
I contact the support two times for a key non-activation and it was able to help me under 48 hours. It wasn't a fake key or an used one, it was a miss-reading from my part.

Bought a Windows 10 OEM key and windows had a huge issue that didn't allow me to use the phone method to apply the key... The online support walked me through step by step to fix the issues that were windows 10 issues... took a while and I am sure they made no money off of me because of that. This is the second OEM I with them and the first has been working for months with no issues. I have no expatiation that any issue will happen with this one. Totally recommending these folks! - Not including a photo... because it was just a key...

I bought 5 random steam keys for £5, but upon receiving them I changed my mind and wanted a refund (note that I did not redeem the codes). I talked with tech support and in under 10 minutes I received my full refund (minus the buyer protection, but that's in the T&Cs of the service) without any hassle and with great help from Michal. I have been using Kinguin for more than 6 years and I always am extremely happy with their system and support.

When I buy something from a discount website like this I expect there are the potential for issues. The concept isn't a scam, bulk keys are things that exists and sometimes distributor's will sell them like any old stock in a brick and mortar store, or a large business that bought hundreds of keys to use goes belly up and they get sold in liquidation. This website uses other sellers and aren't directly responsible when something goes wrong. Sometimes these sellers don't know a key was already used before they got the lot. Sometimes they are just nefarious and sell illegitimate keys. I'm not faulting them for the fact that bad keys get sent out. The nature of these this type of business means that it will happen. They offer a buyer protection for just that situation. My problem with this website is how they handle that buyer protection. I bought a key and tried to use it right away only to have issues. I filed a claim with support right then, not even 30 minutes after my initial order. 2 days later I hadn't heard back so I decided to contact support chat to see what kind of response I should expect. They claimed that they could resolve the issues in chat but needed more information. Because I was at work and the computer in question at home my problem is still not resolved. If my situation could be followed up with so quickly why did I have to track them down in the chat to get a solution? When I've paid explicitly for purchase protection and say I have a problem, I should be met with a swift response.

Edit: They did resolve the problem in chat. It took about 10 minutes (if that) but I still maintain my low score. If an issue could be resolved in a chat that quickly then it shouldn't have taken 2 days to get a response to my ticket. All support methods should offer similar levels of quality. I shouldn't have to know to go to that chat rather than the ticket system to get service.

I was pre-ordering a game and added 50 euro to my balance on Kinguin. That went easy and fast and i pressed on The Division 2 and put it in the basket! Very easy and fast too. Then i added a coupon i found on the internet and it worked. I placed my order but i got a weird message that i needed to pay with Kinguin Crowns or something and i contacted the support and they explained to me that it's only for certain payments and that i should cancel my order in the email i got. So i did that and i instantly got my balance back! Great stuff right? But the best part comes now! The very friendly support person gave me a coupon code for a regular transaction! And it worked. Very nice and fast support, i will stay here for a while and so should you :)