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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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Purchased a code from the site that was already used/redeemed. Contacted support and was very patient in giving them ludicrous amount of information they requested. After more than 10 days - they still refuse to refund me or replace the purchase with an active key. Beyond fraudulent.
Worst experience ever! I tried several keys and nothing works on it. Save you money and buy a real key from anywhere else!
Hello Joe,
Please accept our most sincere apologies for the situation.
Could you please send us your order/ticket ID to take care of the case asap and proceed with the refund?
Kind regards,
Virgie
The issue stands from the point that no one bothers to leave a review only if it's a bad one.
A lot of the reviews basically are complaints. Those are not reviews by the way, and this isn't either.
I bought a LOT of games and only got fooled once, but it was already sketchy so i didn't complain.
Victor Vran was incredibly cheap, and so i got burned, but other than that, they were always 100%.
Always buy from trusted users inside the website. Always.
They sent me the wrong CD Key, ignored the complaint for days, then requested personal information from my Steam account. It didn't seem related to the product, which they could verify hadn't been redeemed. It just came off like they were trying to mine data from customers.
Dear Charles,
Please accept our most sincere apologies for the situation and the delay.
Could you please send us your ticket/order ID to take care of the case asap and proceed with the refund?
Kind regards,
Virgie
Bought death strandling. They promised instant delivery. Nothing after 11 hours.
Opened a ticket they replied they will give me their useless credits for my 42 euros. Still no game code.
Had to open a dispute with Paypal to hopefully get my money
STAY AWAY
Hello Kristel,
We are really sorry to hear about your issue.
Unfortunately, in some cases, we are not able to provide you with the game key.
Please provide us with the order number or ticket ID that we can check the case.
Kind regards,
Monika
I purchased a key for a game, didnt get the key, after a week i got an email saying the key wasnt avaible anymore. So they wanted to refund me, still after 2 months now i havent got my money back. The Support is a joke. 1 week for one answer, due to covid 19... home office is a thing you know... and now they dont answer at all
Hello,
We are really sorry to hear about your issue.
Could you please provide us with the order number or ticket ID? We will check the issue and provide you with the solution.
Kind regards,
Monika
I bought a UPlay key for Anno 1800 but received a key for Anno 2205. I immediately contacted the support by opening a ticket. They ignored me and did not respond to my ticket. I contacted the seller using the feedback function. He also ignored me.
I opened a dispute with PayPal and hope they will give me my money back.
This site is a scam! DO NOT BUY HERE!
Hello,
Please accept our sincere apologies about this issue. Could you please provide us with the ticket ID or order number? We will do our best to solve your issue.
Kind regards,
Monika
Bought Dawn of War 2 but recieved a key for Dawn of War 1. Posted multiple support tickets over the period of a week, no reply. Seems like a scam sadly, really wanted to play that game.
Hello,
Please accept our sincere apologies for the delays.
If your issue is not solved, please provide us with the ticket ID or order number.
Looking forward to your reply,
Monika
Purchased a game key from here and it does not work. Their customer service is even worse and will not respond to you in a timely manner. They'll ask for information that is irrelevant and will not refund your money. Their supposed buyer's guarantee is BOGUS. STAY AWAY
Got a key that doesn't work, company asked for screenshots as proof, I have now sent them three times and they still haven't given me my money back. Have had to go through PayPal, am preparing to have to fight over this for months. Really wish they would just admit their mistake and refund me. Will happily revise this review if/when that happens.
Wanted to buy a steam key, got epic games key
Pm`d support.
First they offer refund if i show them screenshots of my accounts.
Then telling me theres no refund.
Then after paypal claim telling me its "impossible" that i payed for a steam key and got an epic key
Protecting scammy sellers -> stay away
Bought a copy of Office 2019 Home and Student. Key was already used. Their support has not responded after I sent screenshots and Paypal will not refund my purchase.
Hello,
We are sorry to hear about your negative experience.
We would like to help you to solve the issue, please provide us with the ticket ID or order number.
Furthermore, please note that such cases should be successfully resolved with phone activation.
Looking forward to your reply,
Monika
Paid for a key for windows 10 pro - got a key that was already in use!
Kinguin wont answer emails and they did not inform me that they would require a multitude of very specific screenshots if there was a problem!
They will not own the problem and will not refund my $65 so just a waste
Don't get conned by these scammers - don't waste your money there!
Hello,
Thank you for letting us know about the issue.
Please note that this error usually means that the key should be activated via phone. This method is also recommended in activation details.
If your case is still not solved, we will be happy to assist you.
Kind regards,
Monika
Paid almost $50 for a Windows key. It did not work. They won't refund my money. PayPal won't do anything about it. Stay away, spend your money with a reputable company.
Hello,
Please accept our sincerest apologies for the encountered difficulties.
We do understand the inconvenience you have faced and we will be more than happy to assist you.
In order for us to be able to address the case, however, please share your ticket ID or order number with us.
Kind regards,
Tony
I have had a really bad experience with this company.
I have ordered key for two games here a long time ago, I even paid for buyer protection.
After my purchase I got a message that those games were added to my Kinguin Game Library where I thought they where safe since they never informed that any risk of the keys getting invalid existed - that's what I had paid extra buyer protection for.
Now, after a long time struggling with a disease I am getting slowly back into life and so also into gaming - but those keys I bought don't work and kinguin refuses to replace them - despite buyer protection, despite not having properly informed that any risk existed with that purchase.
I did provide any information they wanted but they say they can't clear it up and therefore wouldn't replace the keys... well, thanks for nothing, I learned that I'm not the only one experiencing this with the "buyer protection". Their position is: "The Buyer Protection which you purchased does not guarantee you that you will recieve the replacement or refund." - well they should tell you *before* you buy!
With that slap into my face I can only advise to choose one of the attractive alternatives when buying games on the net.
Hello,
We are truly sorry to hear about your negative experience with our website and support.
We will try to amend it, however, in order for us to be able to address the issue in detail, please provide us with your order number.
Kind regards,
Tony
Kinguin is going down the drain since 2018, the company made some really bad financial decisions and is now making their sellers pay for their mistakes, if you are a game-seller stay off that site, you wont get payed for your efforts, Kinguin doesn't give a $#*! about you and the other sellers and act like it was normal.
Keys that are sold on Kinguin.net are NEVER, I repeat never actually from Kinguin themselves, sellers like me are those who sell keys via their platform, if a key is bad or theres any kind of restrictions Kinguin makes us sellers responsable for it, they act as they and the buyer were always right, as a seller you are scum to them, they just exploit you and make you wait for nothing at all...
One of the worst comanies I had to work with...
I have been using it for a long time and it is for me the best site to buy games. Best Prices and fast delivery. Very well!
Reliable and trustworthy support. They solved some of my questions with the regional restrictions that I received after buying one of the games. They reimbursed the funds that I spent.
Been selling games on that platform since 2014. In 2018 they started to impose a waiting time of 2 months for payouts (used to be 1 month), and when you actually click on payout they still make you wait weeks, eventually months before they perform a simple payout. The company appears to have financial problems which is reflected in the payouts, for me personally this is a joke and I'm not able to sell as I'm used to cause this people steal us sellers money for their own shady business practices and investments, they are working with our money without our consent which is illegal imo.
Bad site, bad service, shady business practices and VERY VERY disappoining customer service they got (they just turn off LiveChat when they feel like it), I don't recommend anyone to buy anything on the even I am a seller myself...
I absolutely love the universal sizing! It has never let me down and has always worked for me. Brilliant!
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sincerely sorry to hear that and for the delay caused by increased traffic on our site.
Could you please provide us your order/ticket ID to take care of the case asap?
Kind regards,
Virgie