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Kijiji

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Kijiji Reviews Summary

Kijiji's reputation has significantly declined among users, with many expressing frustration over poor customer service and technical issues. Customers frequently report difficulties in accessing support, experiencing unresponsive help centers, and facing account bans without clear explanations. Additionally, concerns about ad visibility and the prevalence of scams on the platform detract from user experience. Despite some long-term users appreciating the site's historical effectiveness, the overall sentiment leans towards dissatisfaction, particularly regarding paid advertising and the platform's recent updates, which many find cumbersome and ineffective. Users increasingly favor alternatives like Facebook Marketplace and Craigslist for their advertising needs.

This summary is generated by AI, based on text from customer reviews

service
76
value
74
shipping
41
returns
46
quality
60

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
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Garbage connections.
December 20, 2020

Borderline the worst connection to a major website I've ever encountered. Whether it's the app or the website, I am constantly hampered by connection errors on their end.

That's besides the fact they never ever investigated reported ads. I see so many counterfeit/spam/illegal postings that stay up for months. Kijiji is the online equivalent to your local slumlord. Puts up the bare minimum so they get their ad revenue and does zero customer service or anything proactive.

Date of experience: December 19, 2020
Canada
1 review
4 helpful votes
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So I saw an ad with something on Kijiji Ottawa that I wanted and checked the location. The Kijiji postcode showed that the seller's location was right downtown and easy reach by walking so I contacted him and made an offer.
When we agreed and I asked for his address, he gave me somewhere way down south of the city as his address which would have meant a much longer journey. I told him I was not happy with this and he then gave me a location in Renfrew to pick up or give him $10 to drop it off. I explained to him that I made the offer to buy based on his apparent close location and I really didn't want to travel that far or give him $10. He told me "no worry" and we parted amicably.
The next thing I know is that he gave me a negative review as someone who didn't show up and it was too late for me to respond. The fact that he has the wrong location in Kijiji (and he still has it, weeks later) suggests to me that HE is the one who needs the negative review but now I have no way to get this rescinded.

Date of experience: December 16, 2020
Canada
1 review
0 helpful votes
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Poor connection
November 22, 2020

I have used kijiji religiously for years and this past year 2019 2020 it has been very unreliable poor service, messages not going or receiving, pics not loading ect. I guess evay is trying to dominate the service.

Date of experience: November 22, 2020
Canada
1 review
0 helpful votes
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Posting
November 14, 2020

I can't post anything on Kijiji in past 3 days because the location feature doesn't allow me. I tried differenr addreses and still not working. Please fix it

Date of experience: November 14, 2020
Canada
1 review
7 helpful votes
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I don't know what going on with this company. From scammers calling me to not being able to post. Try reaching them... it's impossible. Only once did i manage to text them and was cut off twice. You can't even delete your account only change your email. This is a scam site. Report to Apple or wherever you get there app from. BEWARE. Something fishy is going in

Date of experience: November 13, 2020
Canada
1 review
0 helpful votes
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USELESS!
September 28, 2020

Completely utterly useless app, doesn't have proper html coding, cant reach their login servers half the time. Cant register new accounts or post new ads.
Not to mention if it EVER does work 95% of everything is company listings for full retail price
TERRIBLE SITE

Date of experience: September 28, 2020
Canada
1 review
0 helpful votes
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I got an unfair review on the Kijiji site from a buyer who was not happy with the transaction. I think the review was unfair. The problem is that Kijiji does not allow me to reply back to defend myself, which is unfair. I am switching to Marketplace to sell my stuff. Kijiji got worst over the year.

Date of experience: September 28, 2020
Canada
4 reviews
12 helpful votes
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Kijiji is a terrible site!
September 27, 2020

Can someone please develop a different place to buy and sell, Kijiji is so big and corrupt they don't care about nothing and monitor themselves, they have a review system that is so biased towards seller if you don't give what the buyer wants for a price, then they give you a negative review and I contacted Kijiji on this and they told me the only person that can change it is the person that left the negative review and they only have a week then its permanent.
Why cant we leave a review about you on your site Kijiji, because you know it would be a high percent negative.

Date of experience: September 27, 2020
Canada
1 review
0 helpful votes
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Waste of time trying to find anything of value. 95% is a couple of companies that flood the site. Useless.

Date of experience: September 16, 2020
Canada
2 reviews
3 helpful votes
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People Suck
September 2, 2020

Over 5 years on kijiji I have dealt with over 500 people and maybe sold to 10 of them. There is a 1 in 50 chance you will talk to someone decent. It took me 5 years to realize it is a waste of time.

Date of experience: September 2, 2020
Canada
1 review
2 helpful votes
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Terrible terrible, their policies don't make sense and they restrict you from sending messages or posting ads for no reason. DO NOT USE. You will just be disappointed.

Date of experience: September 1, 2020
Canada
2 reviews
1 helpful vote
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I'm sorry but I have nothing good leeft to say about kijiji. I used to use it regularly, any time I had something. I'd throw a craigslist ad up and a kijiji ad. Now, you can't even get a list of ads you want without sponsored ads shoved in your face, ignoring your sorting settings, can't usefully optimize your post searches to get through the stuff you don't want any faster, and you can't even select text of an ad title (to look up an item in another window or some such) without it smacking you in the face with the whole ad. Hey, I didn't want to open that yet, I want to stay on my list and keep my position and methodically search the ads for something specific. Nope. Your browsing flow doesnt apply here. You cannot, for example, right click, open ad in another tab or window. Big no no, now they control when you can even find a clickable link that you can save or put aside without using their buttons. Who does this serve? People dumb enough to pay kijiji directly to shove ads at a rapidly shrinking customer base. Hope their branding imprint in peoples minds lasts until somebody remakes craigslist properly. Until then facebook marketplace is actually MORE FULL FEATURED and less forceful in its sale browsing formatting. Good job losing to a subsection of a completely non-personal-sales-oriented site, kijiji.

Date of experience: September 1, 2020
Canada
1 review
1 helpful vote
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I paid Kijiji for an ad they did not publish. I have no way to contact them to get a refund. This is fraud.

Date of experience: August 31, 2020
Canada
1 review
4 helpful votes
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Do not use do not use waste of time do not use do not use. No support waste of time. It used to be a pleasure to use.

Date of experience: August 19, 2020
Canada
1 review
0 helpful votes
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Ebay is letting kijiji go to hell because they want you to pay on ebay, their review feature is like a kid thought of it. Slowest site ever, browser issues, no way to contact with issues, but they have the bump up feature working well because it's about the money. Someone has to develop a site to compete with these google loving morons!

Date of experience: August 11, 2020
Canada
4 reviews
10 helpful votes
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So i posted my ad that i am selling a Nintendo Switch system with games, well i got a email today from jijiji that the ad was removed for sharing personal information. Not sure what they mean because it had information on the system what comes with the system and that was it. The system is very broken and even my custom computer ad got removed as well. Support is no help at alll

All information on the ad is correct so why did it get removed? Support won't even reply back
Date of experience: August 5, 2020
Canada
1 review
0 helpful votes
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Kijiji Reviews?
July 31, 2020

11+ years on Kijiji. Not always great experiences. Met some great people, and some total idiots. Much patience required, but since it's 100% free I can't complain really. Until I seen Kijiji reviews. What is this supposed to accomplish? Just what we need! More anxiety, anger and frustration. Totally unnecessary, and wrong on so many levels. How can this system be properly monitored? It's not like eBay (which is buyer biased also), where there is at least evidence of a transaction. Don't fix what's not broken. Common sense is scarce these days. Hey Kijiji, can I please get some credit for the hundreds of positive transactions I've had in the past 11 years? This is as dumb as it gets

Date of experience: July 31, 2020
Canada
1 review
7 helpful votes
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Incredibly bad review system. Basically a platform for mean spirited people who don't make a sale to abuse the system and punish the customer. Even with copies of your interaction with the seller proving the bias, Kijiji will do nothing to fix the issue. I now understand why it has such a crappy rating.

Date of experience: July 29, 2020
Canada
1 review
0 helpful votes
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Kijiji won't address their flawed review system. They don't give both buyer and seller the chance to review at the same time. They wont address or delete reviews made under false pretences.

Date of experience: July 22, 2020
Canada
3 reviews
5 helpful votes
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Kijjiji is a joke, the review system is unfair, and one sided, buyers should have the option of reviewing these losers who make unfair reviews HERE IS MY VIDEO RANT ON THE SUBJECT
https://canucktv.com/aiovg_videos/kijji-ca-buyer-review-sytem-is-unfair-and-being-abused/

Date of experience: July 18, 2020