Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Kijiji

Kijiji

1.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Kijiji?
grey stargrey stargrey stargrey stargrey star

Kijiji Reviews Summary

Kijiji's reputation has significantly declined among users, with many expressing frustration over poor customer service and technical issues. Customers frequently report difficulties in accessing support, experiencing unresponsive help centers, and facing account bans without clear explanations. Additionally, concerns about ad visibility and the prevalence of scams on the platform detract from user experience. Despite some long-term users appreciating the site's historical effectiveness, the overall sentiment leans towards dissatisfaction, particularly regarding paid advertising and the platform's recent updates, which many find cumbersome and ineffective. Users increasingly favor alternatives like Facebook Marketplace and Craigslist for their advertising needs.

This summary is generated by AI, based on text from customer reviews

service
76
value
74
shipping
41
returns
46
quality
60

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Shelley C.
Unfollow Shelley C.
Share Review
Report Review

I run a business in Belleville, Ontario for the past 20 years. I posted my business on pet service on Kijiji only to have a spam user trash me on kijiji through her ad for 8 months. And you couldn't even imagine the things that Lynda Skitch would say, she even uses the name Lynn Crosby... I don't know this person what so ever. Kijiji would kick her down but then allow her to go right back up again even the same day... Even Constable Monique Waite has reported it to kijiji, but still nothing... After everything kijiji has put me through I will never post my business ad with them ever again... They don't care to protect real clients at all.

Date of experience: February 8, 2015
Canada
5 reviews
74 helpful votes
Follow teresa t.
Unfollow teresa t.
Share Review
Report Review

Kijiji customer service is lousy. Really, really a waste of time. Don't bother to sign up 'cos they have a SERIOUS spam problem. Which they admit themselves, actually.

Stick to Craigslist at least they try to be nice when you contact them. Besides while I get ten Craigslist hits for my ad I MAYBE get 1 hit from Kijiji, if that. So until they get it together don't waste any time with these boneheads.

Date of experience: January 12, 2015
Canada
1 review
16 helpful votes
Follow Erma R.
Unfollow Erma R.
Share Review
Report Review

I WAS a loyal Kijiji user for years. They have got their heads so far up their arse's they couldn't care less about anyone anymore. Their rules are so contradictory, and yet if you do something totally ridiculous like post your ad in two cities... OMG, they will block you and even if you try to rectify the problem they don't even respond. They truly think they have a monopoly and can't be touched. We need more people to show their dissatisfaction to fix these $#*!s.

Date of experience: October 29, 2014
Canada
1 review
6 helpful votes
Follow Sivalingam C.
Unfollow Sivalingam C.
Share Review
Report Review

I have been using kijij for more than 5 years. This is my review - THEY ARE GOING TO DIE SOON. Look for alternatives.

Such a waste (PS: I might have spent close to $2000 bucks in 5 years, it was good initially)

Date of experience: October 12, 2014
Canada
1 review
8 helpful votes
Follow Richard N.
Unfollow Richard N.
Share Review
Report Review

If you do not like kijiji, there is an alternative. Try this website: www.canadianvillage.ca
This website is 100% like Kijiji but the only difference is that www.canadianvillage.ca allows you to post as many ads as you can. There are no restrictions at all.

I personally do not like kijiji and that is why i use canadianvillage.ca

Date of experience: October 11, 2014
Canada
1 review
7 helpful votes
Follow Jessica H.
Unfollow Jessica H.
Share Review
Report Review

I hired Dust Busters... who advertise on kijiji and operate out of Lacombe to do a "move out" clean on my house. I had originally set a $300.00 budget but when the crew was there on Saturday I was told that the house was bigger than expected and it would cost $360.00. I agreed to the price and left. When I got the invoice, the total price was $425.00. I asked about it and was told that "there were a few things they just didn't want to leave undone"... so I paid the bill without any further discussion. Yesterday, the people that bought my house moved in and I got a whole bunch of pictures texted to me of dirty cupboards and drawers, appliances not wiped down, layers of dust on the ceiling fan, a dirty shoe print in the shower, and a vent cover off and a bunch of stuff left in there... and that isn't even all! I paid $425.00 for three people for 4.5 hours! Needless to say I texted Shelly the pictures and saw that the texts were "read" but I got no response. Later in the day I called and left a voicemail asking her to please call me back, I have still not heard back. Late last night I sent an email and re sent the pictures... again... no response. I wrote on their facebook page to try and get a response and noticed this morning that my "review" has been deleted and I am blocked from the page. What a shameful way to run a business and treat your customers! Until I get a response, I will do whatever I can to deter people from getting suckered into using your service... if that's what you want to call it... I sure don't.

Update: After a long and painful day of back and forth finger pointing... no resolution has been achieved. The owner stated that she would go back and re clean... but then told the new homeowner that she was uncomfortable going back plus the new owner had already cleaned what had not been done... then she sated she would "happily" give a refund, which she still has not done and is no longer wanted... After all the arguing, she said that on a house the size of mine (3200 square feet) it would need 18 hours in order to do a proper job. She also told me that she was there cleaning as well... as I pointed out to her... 4 people working for 4.5 hours equals 18 hours. Exactly what she said would be needed to clean a house that size... but still I got pictures showing me what was not done and a very unimpressed new home owner who ended up cleaning it all herself. I have been accused of harassment and slander, which is not true... she told me she would only give me a refund if I took this review down (as well as two other review on different sites)... but I would rather leave this review up for others to at least be forewarned than get a single penny back from her.

+1
Date of experience: August 13, 2014
Canada
1 review
6 helpful votes
Follow Dave F.
Unfollow Dave F.
Share Review
Report Review

Sleaze bag site..
August 6, 2014

Sleaze bag site. Garbage interface. Ads get randomly deleted, $#*! customer support. Just a piece of $#*! of a site.

Date of experience: August 5, 2014
Canada
1 review
6 helpful votes
Follow robert k.
Unfollow robert k.
Share Review
Report Review

Kijiji totally sucks, like the guy before me said you put your car on there and in 2 days your on page 6 so you delete it and make a new ad. And kijiji blocks you for being a dealer. I hate using them for anything anymore

Date of experience: July 26, 2014
Canada
1 review
7 helpful votes
Follow doris f.
Unfollow doris f.
Share Review
Report Review

Over the years I have used this website to sell or look up or find things. Lately have used them looking for a rental and twice have been contacted through kijiji by fraud artists posing as landlords with rooms to rent. Both are scams and luckily no money was sent as they ask for of course and not stupid enough to send it but some people do and disqusting how kijiji doesn't even answer my complaint that I sent them. 3 weeks ago now and no word... not good business practices? They should be accountable for whoever posts ads

Date of experience: June 30, 2014
Canada
5 reviews
11 helpful votes
Follow Alberto M.
Unfollow Alberto M.
Share Review
Report Review

Kijiji is possibly the worst place for a business or professional to advertise their services or products. While the average Joe selling his couch without paying a dime to Kijiji has it easy, the advertiser, the one with the real money is left in the gutter.

I spent $300 in one sitting on promoting multiple ads on Kijiji. First of all, their category systems is a complete fiasco. Who doesn't have a Computer or Web category under Services in this day and age?! Second, I asked for help from their support. They deleted my ads and told me to post a banner.

Here's where the fun starts. Their banners on paper look very nice and promising, although they are "managed" by a second company, Shiny Ads. I never had a worse experience with an advertiser before! I am now waiting for the weekend to be over (apparently they don't work weekends...) and asking for a full refund; at the rate my banner is going now it comes down to about $11/click (!).

In other words, stay back if you are a business. They will squeeze every penny from you and give you close to nothing in return. If you are simply a consumer, then by all means, go and sell your couch!

Date of experience: April 27, 2014
Canada
1 review
10 helpful votes
Follow Julie M.
Unfollow Julie M.
Share Review
Report Review

This place sucks do to advertise, they will delete your ad with out tell you what it's wrong with it but of course, they will accept right away your payment and then delete your ad! Dont use it!

Date of experience: March 5, 2014
Canada
1 review
5 helpful votes
Follow Adam S.
Unfollow Adam S.
Share Review
Report Review

Kijiji unethically and in my opinion illegally censors covers up blocks and deletes post and posters that try to post anything negative in regards to there advertisers, specifically in this case Metropolitan Movers who is subcontracting all their work building huge payment tabs with small independent owner operators through out canada and then they just stop acknowledging all phone calls emails ect and don't pay. After searching other sites such as UsedEverywhere and BackPages to name a couple these ads outing Metropolitan as a criminal syndicate are everywhere.

Shame on you kijiji

Date of experience: November 23, 2013
Canada
6 reviews
13 helpful votes
Follow Garnet E.
Unfollow Garnet E.
Share Review
Report Review

Kijiji.ca works great if you know how to use it. They will not allow multiple ads in different target market locations of the same product or service - although this is supposed to be a global policy, many professional resellers are now flooding the pages with repeated ads for their products. Automobile sales and marketing "opportunities" - these sellers have found a way to get their ads placed in multiple categories, but joe-public is usually denied. There is also often a long delay in when you submit the ad to when it is posted, so posting time sensitive ads can be a problem as their review of posted ads is slow.

Date of experience: October 25, 2013
Canada
1 review
1 helpful vote
Follow Juia S.
Unfollow Juia S.
Share Review
Report Review

Some services advertised on Kijiji are not reliable, since there is no control on what is advertised and no way to get a reviews or references on these services. I used Kijiji to search for moving companies and when I found one they delivered most horrible moving services demanding twice more than we have agreed with these company before.

Date of experience: August 31, 2013
Canada
1 review
4 helpful votes
Follow Trevor M.
Unfollow Trevor M.
Share Review
Report Review

Car dealers must pay $12 per ad. They fill up car pages with advertisements so the ad ends up on page 10 in minutes. Then they want $4.00 per hour to "bump up" the ads. It's outrageous. When is someone going to make a site that isn't totally sleazy?

Date of experience: June 12, 2013
Canada
1 review
3 helpful votes
Follow Monica B.
Unfollow Monica B.
Share Review
Report Review

They have no site maintenance technicians. Distance filter has not worked for over 3 weeks, so ads cannot be found locally. This is bad for people looking to rent for July in their own town. Ads deleted still appear, and forum postings are impossible. Kijiji admits they are having problems but nothing is changing.

Date of experience: March 28, 2013
Canada
19 reviews
17 helpful votes
Follow Joginder S.
Unfollow Joginder S.
Share Review
Report Review

Easy to use and an effective free way to sell. Of course there are paid options and even these are pretty reasonable when compared to ebay or Autotrader.

Date of experience: November 25, 2011
Canada
1 review
2 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

I've bought and sold many things on Kijiji.ca. I am a private individual, not a business.
Though I do receive offers for additional services, such as to bump my ad up, post a web page, etc, I have NEVER paid a penny to Kijiji, and have never had my ads pulled (I've sold things that were up there for many, many months; I just had to renew the posting with one click, when they sent me a reminder email).

Date of experience: October 13, 2010
Canada
1 review
1 helpful vote
Follow Trevor l.
Unfollow Trevor l.
Share Review
Report Review

Well i guess there are people who will complain about anything. I posted my house on kijiji for free and sold in within 4 weeks. There were no fees except for the 1.99 that i paid to bump the ad back to the top, which by the way was worth it cause that is how my buyer found it. Kijiji is a great site i have bought things there and sold things and have no complaints at all GREAT SITE loads of exposure for minimal to no cost

Date of experience: June 17, 2010
California
2 reviews
16 helpful votes
Follow Jack R.
Unfollow Jack R.
Share Review
Report Review

Yeah, I agree, the site sucks. Jackslist is much better and there are paid ad spots but it is automated like craigslist, so your ads go up and they are found just as easily as others are. I would check it out... super nice site. Kijiji is way not interested in being a public forum, they are out to make a dime.

Date of experience: May 28, 2009