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Kijiji

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Kijiji Reviews Summary

Kijiji's reputation has significantly declined among users, with many expressing frustration over poor customer service and technical issues. Customers frequently report difficulties in accessing support, experiencing unresponsive help centers, and facing account bans without clear explanations. Additionally, concerns about ad visibility and the prevalence of scams on the platform detract from user experience. Despite some long-term users appreciating the site's historical effectiveness, the overall sentiment leans towards dissatisfaction, particularly regarding paid advertising and the platform's recent updates, which many find cumbersome and ineffective. Users increasingly favor alternatives like Facebook Marketplace and Craigslist for their advertising needs.

This summary is generated by AI, based on text from customer reviews

service
76
value
74
shipping
41
returns
46
quality
60

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
Follow frankee h.
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I am in Kijiji more then 8 years still great some how of reverse mode yes
Also some of costumers are very cheap and they want something for free even new item for sale they offer less then 1/4 Quarter of current price in store be fair commmmm
And If you want the Saler to reply to you don't low ball fair price be ok Kjij still the best yes its hard to satisfy every one and if you don't like kjiji go some where else no one force you...

Date of experience: August 17, 2018
Canada
3 reviews
6 helpful votes
Follow Rana M.
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Not satisfied at all
August 14, 2018

The recent versions of this app are horrible. If you are trying to renew your add, sometimes instead of renewing, it removes it. Or just without doing anything you realize one or some of your adds are not there anymore.
Extremely difficult if you try to upload several pictures for your add.
Very slow.

Date of experience: August 14, 2018
Canada
2 reviews
17 helpful votes
Follow Leo M.
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What it started to be a free marketplace for second hand and used stuff people don't need anymore it became the advertisement tool for retailers and businesses offering all kind of services. KIJIJI lost the charm and I decided to walk away form it. I barely sell anything since your ad gets lost in the garbage that others advertise. I looked for some used tires or pieces of furniture and had no luck.

Date of experience: August 8, 2018
Mexico
1 review
7 helpful votes
Follow Jordan E.
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I just signed up for Kijiji for the first time. Posted my old camera, lens and filters to sell. A note said my items were pending a review because I was new. Later in the day they became active. Took me half a day off to learn the ins and outs of Kijiji but all seemed good now. A few hours later all the ads were gone!

I contacted customer support chat and a Sarah types she is looking into why my ads are not there. After some time she types the following and abruptly cuts me off.

"Upon review of your account, we've made the decision that we are not the appropriate advertisement platform for you personally or your business model. We do appreciate your understanding and cooperation. I deeply apologize for any inconvenience this has caused you and we thank you in advance for respecting our decision."

I am a hobby photographer who has never posted or sold anything on Kijiji before and I certainly won't waste my time with them again!

Date of experience: August 6, 2018
Canada
1 review
3 helpful votes
Follow Kev C.
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Kijiji is a decent place to go find something you quickly need or have been saving up for. What sucks about this site is the amount of old degenerates that are on here. I swear these old people will NEVER learn how technology works or how to communicate online. Get the hell off the internet you ancient beings.

Funny isn't it that most of the negative reviews are from the old people. God this is pathetic that I even have to write this to tell these weak whiny old people to shut up. This isn't the place for you and your light-hearted bs.

People low-ball and argue, THAT IS LIFE. Deal with it!

Date of experience: July 30, 2018
Canada
1 review
4 helpful votes
Follow Melenee J.
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A year ago, they made it mandatory to have an account to post ads. This year, they made it mandatory to have an account to REPLY to ads. So they went out of their way to kick me off the site and I know I WON'T be going on that site ever again because all it did was cause high blood pressure and heightened stress.

This site and all the psychos wronged me, so I went around sending inflammatory messages to random users: just so the rest of the audience members got a piece of my mind even if THEY were not originally involved in my misfortune.

They didn't give 2 thoughts about customers when they WERE using the site and only made changes AFTER the customer leaves the site? What kind of logic is that?

I remember when I first discovered this site OVER 7 years ago, they had over 500 socials ads. These days, they struggle to get to 200. That's like a 70% decrease, right? The site has become a total joke and clown show, it is now a breeding ground for the crazy population and robbery crews to operate on and they ALLOW this type of behavior!

So I'm sure it goes without saying that all the level headed people obviously got pissed off and left!

You may have noticed it change from bad to worst, with the biggest mistake they made: being the anonymous email concealment system. How easy is it to send inflammatory messages to people using fake names? But the biggest problem is with the staff posing as potential customers and sending bot replies and blanket messages to customers, to make it look like the site gets legit traffic when it doesn't.

The behaviors initiated and reciprocated by the audience members on that site is nothing short of deplorable and I am honestly embarrassed for them and their lack of ethics on how they conduct business. Needless to say, everyone who operates and uses the site, are the lowest level of scum and compare with filth in the sewers. That is honestly the NICEST way I know how to put it.

If there was a vigilante justice program that had the power to make CORRUPT companies FORCIBLY SHUT DOWN, I would 100% be the 1st to protest against them.

I wonder if they're proud of themselves, for implementing a large presence of bots and crazies? Eventually, I hope everyone with more than 2 brain cells will slowly leave in droves and they'll be left with psychos/muggers/bots messaging back and forth, trying to one up each other...

I'm sure that you can see from reading the other posts, how pissed off other people are with this site and their experiences are probably just as terrifying as mine. This is NOT a joke. Please stay away from this site at all costs.

Date of experience: July 29, 2018
Canada
1 review
2 helpful votes
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Very high prices
July 17, 2018

Too many spam and very high prices.
On last 2 years the prices grows very high.
Have been with them 10 years, but now have to find another solution.

Date of experience: July 17, 2018
Canada
2 reviews
0 helpful votes
Follow Peter w.
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Kijiji used to be great now all it is is spam scams and I can't post anything until I pay for it I will no longer be using Kijiji

Date of experience: July 14, 2018
Canada
1 review
2 helpful votes
Follow Mike S.
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Worst customer service ever! Kijijis agents are very rude. I had one account with them and trying to post ads, but each time I post they deleting my ads. I tried to contact them and chatted with an agent called Warren, he blocked me at all from posting without telling me the reason. And ended the conversation.

Date of experience: July 14, 2018
Canada
6 reviews
10 helpful votes
Follow Frank Z.
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Kijiji has fallen to the very bottom scum when it comes to customer service (nonexistent to be exact) and your private information.
Their help desk agents are unprofessional, unhelpful, condescending and plain rude. They remove your legit ads arbitrarily; when you ask them why, their answer is that it's their 'internal policy' which is whatever they say as there's nothing mentioned in their terms and conditions:

Evil Grant
Frank, I can see the ads were removed for the reason of linking01:58:08

Frank
Can you point me to the that policy on your website? 01:58:56

Evil Grant
Frank, this is an internal policy 01:59:45

As you can see Evil Grant believes his words are law and he's above the law himself.

Because I questioned his action, he then locked down my account, ie I can no longer edit or delete my ads, respond to other ads or be contacted by other kijiji users, or remove my account altogether. It's a direct violation of Canadian privacy act - the Personal Information Protection and Electronic Documents Act (PIPEDA). I encourage all kijiji customers exercise their rights to privacy and proper use and protection of personal information by complaining to The Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/file-a-complaint-about-a-business/file-a-complaint-under-pipeda/

Date of experience: June 30, 2018
Canada
1 review
4 helpful votes
Follow Dtta S.
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This is the worst platform the look for anything. The overall review itself is quite evident. I wanted to post ad but I am blocked for no reason. I have mailed help desk in-numerous times with no response. Even I have had many paid ads in the past as well and also now. But looks like this is a fake site. Its spam.

Date of experience: June 22, 2018
Canada
1 review
4 helpful votes
Follow Guy S.
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Today I went there to hire a tradesman. When he phoned back, he gave me his price. He showed up within a reasonable time of when he said he would. He completed the job for the price, and departed. Nothing wrong with Kijiji if you deal with an honest seller.

Date of experience: June 12, 2018
Canada
1 review
11 helpful votes
Follow Shawn Z.
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To much commercialization, it was easy to use, now it is the worst! Cant do a search without is directing it the way it wants you to go and takes forever to load, hard to post an ad! Where did they think it would go if they changed things, it certainly isnt better!

Date of experience: June 6, 2018
Canada
1 review
2 helpful votes
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BEWARE
May 30, 2018

If you are looking for a handyman- carpenter-- and you see POLLY Reno s--- lives and works in Vernon BC-- be very afraid/// he was here working for us and said 1 thing he could do was Concrete--- the large pad that is poured is a nightmare low /high spots and chipping on top after just 2 weeks/// and dont count on him showing up for work; we phone and ask if he will be back to work in the morning-- never shows up// he was suppose to put a Rv shelter roof on was-- suppose to be done 2 wks ago; and all the lumber is just lying on the garage floor-- he will even call you says yep will be there at 9 AM-- no call no show--- we have had lots of tradesman here for the last 2 yrs-- no problems--- If you need more aggravation in your life. Call Polly Renos

Date of experience: May 30, 2018
Canada
1 review
10 helpful votes
Follow Mike L.
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It's pointless to put anything on Kijiji. It used to be very localized. Now It is useless for selling anything. It has gone commercial, just like Google. I think they send out phony ad responses by email because the only inquiries I get from Kijiji read like this "Is this item still available?" and then you never hear back from the so-called buyer. I feel scammed. Apparently to delete your account you need send a request to support>other.

Date of experience: May 26, 2018
Canada
1 review
10 helpful votes
Follow Robert P.
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Incredibly difficult to find regular ads from independent sellers because Kijiji now hides them among endless paid spam ads from pro vendors (who charge sales tax). Completely useless site. Thank god for Facebook, Varagesale & Craigslist.

Date of experience: April 22, 2018
Canada
1 review
5 helpful votes
Follow michael B.
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I've had many replies to ads I post "I'm interested in it" and then I don't hear back, over and over again. Usually a 3-word text to my email, some send many of these and in the end nothing happens. They never respond again and it's totally a waste of my time as a seller for simple cheap items. Even FREE items at curb, I get "I'm interested is it still available" and in the ad I say if the ad's up it's still available again total waste of time. Then they want more details... it's FREE at the curb, the picture tells it all. Also I've gotten replies stating I'm asking too much for something, even when I post to sell it with "best offer", how is that too much? I've had enough of the waste of time when someone does answer and we go back and forth for days with these tiny emails end on end with no result. Over many years I've only had 3 cases of buyers emailing: "Is it still available? I'll be there in 10 minutes" and they actually show up with cash in hand and cause no trouble.

Date of experience: April 21, 2018
Canada
1 review
6 helpful votes
Follow candid r.
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Most of the jobs posted are $#*!ty that no one else wants to take. Good ones are scarce with requirements next to impossible to meet. Staffing companies are everywhere. They advertise a lot of jobs which are myths. Sales companies have been infesting every page with $4500 salaries for entry level which are too good to believe. Let alone scam ads to attract desperate job seekers. I have wasted a lot of time and a few gas tanks to go to the job interviews that were a joke. BTW, 80 % of the jobs are unadvertised. It's not Kijiji's fault but people who post ads.

Date of experience: April 6, 2018
Canada
1 review
12 helpful votes
Follow fred t.
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There was once a time that kijiji was a great site. It was a staple for a lot of us but now there is so much spam scam and ads that it slows my computer to a standstill. I wont be using kijiji anymore. I $#*!ing hate it

Date of experience: March 26, 2018
Canada
1 review
3 helpful votes
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James Chinese cell *******679 claimed can fix washer. Took some money to buy new part instead ruined our washer more.at least it was washing before.

Date of experience: February 26, 2018