Foot LockerReviews 57

Placed an order online, got a notification stating that my order was delivered by the post office yesterday May 18th. Called Customer Service at Kids Foot Locker being nice explaining the situation and the rep named Tiffany had the nerve to raise her voice at me so I asked for a Supervisor, Supervisor gets on the phone and tells me there isn't anything they can do, I need to contact the post office then call them back and within 4-5 business days they will be able to credit me. Neither Tiffany or Jennifer took my order information to even look at the notes that the representative I spoke to earlier in the day put in my order they basically put it back on me to handle this. There has been another time where my order went missing from a different company and they were kind enough to handle everything on their end. Apparently with Kids Footlocker it is the customers responsibility to contact whomever they have chosen for their delivers and find out what is going on, they do ABSOLUTELY NOTHING. I WILL NOT be shopping at Kids Foot Locker nomore.

I ordered online for convenience and paid for shipping to have my order by a certain time. I was shipped the wrong pair of shoes not once but twice (wasn't even in the same age grouping). The third time I finally got the right size, although not by the date I needed it. While I do understand mistakes happen I'm unable to understand how a major company doesn't do something to make up for their mistakes. I wasn't refunded any of the money I spent, I was given a coupon if I spend a certain amount of money there. I'm now receiving several emails saying I'll be sent to collections if you don't receive the shoes that are too small (which I don't have a label for) or receive payment. So not only was my order wrong twice, not only did I not receive the shoes by the time I needed, but now it's my problem to get your mistakes back to you. This shouldn't be my problem and I certainly didn't spend money at your business to have to handle your mistakes.

Absolute worst shopping experience, only "topped" by the horrific customer service. Tried ordering online, but continuously got a message stating "Something has changed in your cart! Please review the changes before continuing." We were changing NOTHING in our cart. Tried different accounts, devices, browsers. All the same.

Sent email. No reply. Chatted... the rep left the chat repeatedly before the problem was resolved. They asked us to call in the order... No help there. Phone rep immediately suggests we order online. Then, none of our items were available over the phone, despite appearing to be available online.

The worst.

I called to follow up on my order. After waiting for over 45 min on the line, finally I got an answer. Then the representative who was helping me hang up on me. A total disappointment. I called again waiting 35 min to get someone on the line. To find out my package was the wrong size and it shows it has been deliver. But I haven't received it. A total of waste of money and time. Now I won't be able to surprise my daughter for X-mas.

Spent $81.00 ($84.00 after tax) on a pair of Nike Kyries for my son in an effort to get him a pair of shoes that could take more abuse since his other pair of shoes were worn out. He wore the new shoes from Kid Foot Locker for 2 weeks and they developed a hole. Apparently, the store has a no refund policy. So if you spend a lot of money for kids' shoes at this overly priced store, you had better hope they will last because they refuse to take them back if they are worn at all. Don't take a chance with your pocketbook because if the shoes are defective or don't last, you're left with a pair of unwearable shoes and a hole in your bank account. I would NOT recommend Kid Foot Locker. Shop somewhere else. Payless is better.

My wife ordered shoes for my 7 year old for Christmas. They emailed her 3 days later to tell her the shoes are no longer available. If not available they shouldn't have them on their site. They caves is $10 off credit so we ordered another pair and they were not the same shoes as the picture for them depicted. Customer service apologized and sent out a replacement the next day and stated they would update the wrong picture. They sent the same exact wrong shoe that we already received. Then I ordered a new pair on 12/14 for a Christmas present and the web site states order by today to guarantee for Christmas. 6 days later I receive an email stated the shoes are longer available. This is rodiculous that you order shoes and they tell you a week later they aren't available. If they aren't available they tell me when I try to Order it not a week later and Christmas almost here. Their customer service when called doesn't care one bit and does nothing to help. The company is a joke and I will never order from them in the future. I them order from champs on 12/20 and had the shoes before Christmas. Champs delivered what kids footlocker couldn't on 4 separate occasions. Don't ever order from kids footlocker!