Foot LockerReviews 57

They took my money. Did not give me a tracking number. It's been 8 days since I ordered my sons shoes. I've tried to chat. Website didn't work. I emailed them. No response. Their phone number is no where on the website. I did a google search and found it. I've bn on hold for 10 minutes and I'm still listening to a recording. I will never order from this place again. I'll stick to finish line. I've never had any problems with them.

I placed an order online for my daughter on June 30th. I waited 5 days for the order to process & leave the distribution center. Then I wait 6 business days to receive my order. Once I received my order it was the wrong size. I tried to contact customer service for a refund on my shipping because it was around $10 for shipping. No one has contacted me back via email or social media. I returned my item in store & was told I wasn't able to get rush shipping on the correct size even though it was foot locker's fault.

Ordered shoes on July 1st 2020. I received an email July 5,2020 stating my order was processed and that my shoes were on their way to ups to be shipped and a tracking number. I looked up tracking number and it states shoes were never dropped off by Footlocker. I was supposed to have received my shoes today July. 9 2020 but the shipping information has not been updated they never have ups my shoes. Only emailed me a bogus tracking number! I emailed them but have gotten NO REPLY! Give me my $90 back! Footlocker.com! Now is not the time to be ripping people off for their hard earned money! Especially while the whole world is in a darn pandemic! I will be reporting to the BBB and everywhere until I get my money back!

I tried to order my son some shoes and after paying, I received an email confirming the transaction. Never received shipping confirmation, rather received a message stating its "taking longer than usual" and they are "trying to locate my item"... BS! Link to check order status on their website does not work and the phone number simply states to to to their website. No way to find out what's happening. My only option was to cancel the payment.

I ordered my shoes on the 4th. For the first 4 or 5 days I did not hear anything from them, so I decided to reach out to them through email because this was the only way to contact them concerning this matter. They soon send me an email assuring they have processed my order and even put on my online account with them that my order had been closed but fully shipped what the hell do that suppose to mean. Here it is 2 weeks later and I have no tracking number, no one is responding to my emails, and my bank account is still 130 bucks short.

I placed my order of a Friday using the promo code on the site for 25% off the coupon was accepted the cost went down to $111 so I placed the order shorty after I got an alert for the purchase from my bank and the amount of $148 so I immediately called their customer service to be told once you get your tracking number call us back and we will give you the difference cool inconvenient but OK. I call back on sat with the tracking number to be told that I needed to give it another day before they can process the refund so please call back on Sunday or Monday. I waited until Monday called again only to be told that I need to wait until ups actually pick up the item before this refund can be processed.
3 different calls since my purchase date and still haven't been able to get the refund processed. Due to covid 19 the call time wait time is 50 to 60 minute wait. Error on your behalf should not be this inconvenient for the customer. Damn

I order my daughter some shoes December 24th 2019 from kidsfootlocker told me it was gonna take 9 business days To finish the vest aegatian on my daughter shoes so I contact UPS UPS told me the driver put the shoes under a rug and ask the supervisor at UPS what rug because I don't have a rug on my property so that means they put it at someone else's house and I don't understand how do I lose out on a $147 pair shoes and when I contacts kids Foot Locker they told me well give us more time it was easy to get my money but it's hard getting your money back from companies when a tell you 9 business days we were have everything finish no shopping with them no damn more