Foot LockerReviews 57

I ordered from kidsfoot locker and the delivery service used was smartkargo. Basically I never received my package. I can't get anyone on the phone to file my claim I shouldn't have to wait 20 minutes to talk to someone. As long as you guys are using that delivery carrier I will not be purchasing anything else from your company.

I ordered 2 pairs of shoes for my son, received a delivery and thought gosh that box looks small. Sure enough I opened it and only one pair inside, called customer service and they said they need to open an investigation on their side and can send me an email in 5 days. Refusing to refund me or send the shoes. How is it okay to make the customer wait and suffer for your companies incompetence!?

Ordered two pair of shoes, returned one because the description online was completely wrong, charged me $6.99, called to get refunded, said will send me a check, but now they charged my Klarna account 6.99, so how are you refunding me?

Ordered some shoes that were in stock. My dunks order was recieved and processed and i got a tracking number with fed ex aswell. After a few days i noticed there was no movement on fed ex's side with my package but i waited cuz i really wanted my dunks. After the week passed i called customer service and they said "my shoes never got scanned out with fed ex" so why tf would i get a tracking number then? So dumb honestly. I'm getting a refund but only after getting on a call for 30 min with customer service. I just wanted the damn shoes. Never again.

Every time I go online to try and buy my kids some shoes they never have the shoes that they advertise. Not online or in store. I am glade I did not have a chance to buy anything here. After reading all the bad reviews. And there employees seem to never know nothing. Same thing when you call customer service. I advise anyone who is looking to buy shoes for your kids not to waste your time or money here these people are all very unprofessional.

I placed an order for 3 pairs of PS/toddler shoes from this place as bday gifts. (March babies), Quick to withdraw the funds from my account. Package was received and there is a pair missing. I call and they place me on 4 different holds all to tell me they aren't able to service my order. Asher said idk how you're going to get the shoes and I don't know what to tell you. I understand he's only a rep. Then to have a lead by the Name of Eric (spelling not confirmed) that all they can do is issue a refund now that they were just made aware that I didn't receive the shoes because of course I called. And it will take upto 7 business days for me to receive the funds and they can't do anything. Seems like I made the order 2 weeks in advance for no reason. I will definitely take my business elsewhere. Good luck if you choose to buy through them.

I won shoes from here two pairs at the same time only one pair got shipped and the only thing they can tell me that it got returned to the sender but never got a explanation of why then I called fedex and they said footlocker requested them to be returned so they both playing the $#*!ing blame game but it a bunch of bull$#*! they have people stealing other peoples paid for items and they don't deal with it in a good way such a $#*!ing waste of my time and money

My amazing wife should of read the reviews first. Ordered shoes for my daughter. You know those Jordans that are crazy expensive! Email today after ordering a month ago says this item is out of stock so go f%&@ yourself. BUYER BEWARE

I bought something, it arrived in bad condition, I returned it, they promised me a refund, they sent the product to me again. They kept me on the phone for more than 2 hours without answering my call, surely they must have some filter s system in the phone when There is a return that they do not want to make, so that the client gets tired and hangs up the call. Horrible shopping experience. I never bought the Canadian site again.

I got my shoes in 4 days and there was no problems with the shoes or shipping. It's all bad reviews on here but mines came in good condition and fast.

Bought my son a pair of converse in February for his birthday which was last weekend. Unfortunately kids grow like weeds and the shoes were too small. I tried to complete an exchange online and was told to contact customer service because it had been more than 45 days. I call customer service and the rep was extremely rude she put me on hold forever just to come back and tell me there is nothing she could do. I'm not asking for a refund all I wanted was to exchange the shoes for a pair my son can actually wear. They are brand new only been out of the box once when my son tried them on. I have spent hundreds of dollars at this place and the one time I need to exchange something they won't help. So now they get to keep my money and I have shoes that my son can't wear. I could truly understand if he had tried them on back in February but they were a BIRTHDAY GIFT. Horrible customer service and no compassion for the people who keep you in business. I will never spend another dime at foot locker or kids foot locker because apparently they don't care about their customers.

I ordered shoes from these $#*!es March 20 n that's the same day they took the money off my card now these hoes then canceled my order then gone have the nerves to request some more money

I placed my order this weekend and I got the notification that my order shipped—the tracking number just says that "tracking details will be available once the package arrives at the facility". First red flag. Second, these reviews! So I dug a little deeper, and seen that the logo on the kids footlocker.com website is COMPLETELY DIFFERENT than the actual Kids Foot Locker! I'm so bummed, and hope I get my right shoes, in the correct size, without any problems. But all in all, I've determined that the website is totally NOT legit. See the screen shots below of the kids footlocker website in comparison to their social media page and the "Kid's Section" on the Footlocker website—two completely different logos!

I absolutely hate these websites y'all stay false advertising it's either y'all have the shoes or y'all don't then when we get on the app early enough to purchase we have to wait in a line on a website is totally bazaar Just delete the entire website already

We ordered a pair of Jordan 1s for our son and he was super excited for them to get here. Instead of his shoes, they sent us a pair of girls converse. When I called to see how I can get the shoes I ordered and return the converse, they told me they were completely out of stock of the shoes we ordered. So they just took the money and sent any pair of shoes? Very ridiculous and disappointing.

I placed an order for a pair of Jordan's and Jordan socks, the order was delivered to the wrong address and I'll so I called. Kids Foot Locker then decide to open an investigation and I had to wait 10 days, if they could not find my package then they would ship me a new pair (expedited shipping) so after the 10 days I called back and naturally the shoes and socks I ordered was no longer in stock. Needless to vsay I was pretty upset since this was a Christmas gift for my son, who was really looking forward to getting his first pair of Jordan's. So I opted to try and place another order for a different pair of shoes, but they could not do this because they had already processed for the payment to be credited back to my debit card. I was livid since I clearly states that I didn't want my money back I wanted to get my son his shoes so now I have to wait for the money to be credited back to my account and place another order ( will certainly not be through Kids Foot Locker and by that time they will not be able to get them to me in time for Christmas unless I pay the extra for expedited shipping. ALL BECAUSE THEY SCREWED UP AND WERE DELIVERED TO THE WRONG PERSON ( who obviously was a piece of crap for not returning them knowing that they weren't for them)! I WILL NEVER EVER ORDER ANYTHING AGAIN FROM KIDS FOOT LOCKER!

I made a purchase on 11/7/20 only to be told at 5:40am via email today that the item was sold out. Upset about my order I go back to their website this morning and was allowed yet again to add the exact same item that I was told was sold out back into my shopping cart along with the item showing available in another size. This is not only false advertising but very poor customer service. I was suppose to receive a call back to complete a survey about my experience that I have yet to receive as well. I will be checking my account to make sure the money was debited back to my account due to the fact that I was initially told by one customer service representative that my account would be refunded in 5-7 business days only to be told by a supervisor named Gregory Baez that my account was never debited. ALL BUYERS BEWARE! I am aware that things are different due to Covid19 however business practices and customer service should be the main priority ESPECIALLY now in these trying times

I placed an order with Kids Footlocker FLX online I placed the order on the 15th was told the pair of shoes would ship out in 5-6 days. I also verified the item was in stock. I received an email confirmation of my order also. I last checked my order at 9pm lastnight it still said it was processing but they did not show any shipping information as of yet. I figured I'd check today that it should be shipping today. When I went into my account my order had been cancelled without notifying me. This completely unacceptable. I called customer service after a lengthy wait I get a young lady named Yania she said well we no longer have those shoes in stock. I said okay then if you had the item as of lastnight are you telling me just because we place an order online there's no guarantee you won't give our item to someone else. This is horrible service she said well what do you want me to say we don't have anymore. No apology nothing these shoes were part of a Birthday gift... I do so much online shopping especially since Covid-19 but I will not shop with Kids Footlocker FLX again.

I ordered two pair of shoes I only received one. The delivery date for the second pair was 9/30/2020.

I called and spoke with Leah (rep 4785). She stated she was a resolution specialist, which she was NO HELP at all. She talked over me and gave me no resolution. She told me that I would not have gotten a scheduled delivery date w/o the package.

This showed me she wasn't listening to what I was saying. I have added the email that shows the scheduled delivery date for the shoes and I have not received. Basically she called me a liar.

Leah stated that they shipped the shoes to a company that was closed due to COVID19-NOT MY FAULT. The girl that transferred me to her stated the same thing she said that if I haven't received the shoes by 10/3/2020 to call them back, they will do a review and THEN I will POSSIBLY receive a refund.

I would rather go to the store and purchase the shoes.

I would like a refund and Leah stated she could not cancel my order or give me a refund. If I do not receive the shoes HOW am I supposed to send the shoes back and receive my refund. Leah also stated that I could not speak with a supervisor that she was the supervisor, BUT at the beginning of the call she said she was a resolution specialist... They are RUDE and unprofessional.

Leah also stated that once it is shipped it is out of their hands. So, Basically once they get paid there is nothing more they can do about it.

She also said that the website shows the covid19 restrictions due to shipping, I have yet to see them. BOTTOM LINE she is not a people person and needs to be FIRED.

User's recommendation: DO NOT ORDER FROM KIDS FOOT LOCKER unless you do not care about receiving your order late and never receiving a refund. If I could give a 0 I would