Kicks CrewReviews 75

Be aware that if your shoes needs to be returned ( in our case size issue!) you will be spending 15% of TOTAL TRANSACTION ( not only shoe price), original shipping non refundable ( that's understandable) Plus you will be asked to pay additional shipping $$ for return!
This is email we recived: ( we send request for return instructions the same day package was recived:
"Thank you for contacting KICKS
CREW.
We are here to assist you with the
Return, please note our return
Policy below:
Return requests will only be
Accepted within seven days of the
Delivery date
There will be a return charge
Which is 15% of the total
Transaction payment
The original shipping fee is non-
Refundable.
A return postage of USD $20 will
Be incurred for the refund."
In our case the math is:
Subtotal
$125.00
Shipping
$35.00
Taxes
$16.40
Total
UsD $176.40
So we have to say goodbye for $81.25!
Crazy! Be aware!
I don't even wanna think how much exchange will cost.

Stay away from this company. They only have a seven day return policy. I missed it by two days because I was ill and they refused to take the shoes back. I even ordered another pair because the original ones were too small. I ordered a second pair three weeks ago and still have not received them. #dumb!

Way over priced then had to pay another £85 for the UK to deliver them only for the box to be damaged and the trainers clearly look 2nd hand they are dirty

Good Afternoon, my name is Elina Titajeva.
Absolutely terrible service, not recommend it at all, i ordered pair of nikes, waited them for 2.5 weeks, been extra charged for a delivery as well, which is ridiculous. Pair of shoes did not fit me, i decided to change for a size bigger, so i waited for a response for another one week, answer was -we do not have them in stock. Wonderful, i decided, to return my money back, literally i waited for another one week for a positive answer from a management, i sent them an item 2 weeks ago, payed all delivery fees, plus the company will gonna charge me 15 per cent extra, with no reason, from that amount of money what i payed before. So, i am still waiting for a money refund, however, they are lying to me, that the haven't received anything, at the same time tracking history shows, that they received and signed it 4 days ago. Absolutely horrible and disrespectful service. If i could rate it like a ZERO, i would. My Tracking ORDER NR-KS*******. I have a feeling, that this company are an absolute LIARS and they stole my money!

! BEWARE OF THIS COMPANY!
I bought Nike air force 1, shadow patchwork almost a month ago. First of all the prices are ridiculous, then it took a little longer than what they claim.
The nightmare started when I decided to exchange the shoes for a different size. Their customer service phone number doesn't work, you can only email them; I guess they have only one person in customer service. I sent 3 emails through the app, nobody ever responded. I didn't get a response until I contacted my PayPal customer Service and filed a claim. Next thing I know, there's an email from that only customer service employee. The ridiculous, unrealistic and stupid exchange policy raises several question about the legitimacy of this worthless company.
I finally decided to end this disgusting nightmare, I don't need no shoes and I surely don't need to do business with a bunch of scammers who call themselves "a company".

Please know that they charge a return fee of 15% of the total price of the commodity, plus a return postage of $20, plus the original shipping is NOT refundable.
How sweet is that!

In couple weeks after you will realize that your order is not even shipped - you will try to contact that chinese scammers and they will tell you that your order is STILL processing. They still need more time to cash your money. You will end up calling your CC and getting chargeback. Stay away!

I ordered a pair of 9060 new balances they cost 242.00 plus 35.00 shipping. When I received them they were dented up in the front of one sneaker and the stitching was off only on one shoe. I asked for a refund and they told me they are not responsible for the way the manufacturer made the sneaker and offered me $20. I advised I want a refund or I will escalate this. They then advised they would look further into resolving this and that was 5/16/23 and no response following. Take it from me DO NOT ORDER FROM THEM! I learned my lesson :(

You place an order, thinking you snagged a good deal, then two days later you get an email saying order canceled. These dumbasses canceled my order and realized they listed the price "too low" for their likings and then relisted my shoes for $50 more. Such a scam and waste of time. You're better off shopping at actual legitimate companies.

Horrible customer service and price gouge! Had to pay extra 90$ for duty and they didn't fit! Trash website horrible people do NOT waste ur time and money

I had my delivery stolen because Kickscrew delivery person left the package exposed to the street, even though there was a clear sign directing them otherwise. When contacted, Kickscrew said I should deal with the police.

Disgusting irresponsible company. The worst service ever.

I paid for my order. But I didn't receive my order and I never received any response from them. Moreover, I always waited twice as long as the stated waiting time.

I just paid 310$ and got NOTHING!

I will sue this company for violating customer rights.

I have ordered 4 different times and have been satisfied each time. The shoes take about 7-10 days to arrive, otherwise zero issues.

They're "processing" takes way too long. When it's done it goes through "quality control" then "processed" again. This company is from Hong Kong. They're outsourced company who are very overpriced and make you wait weeks. Definitely do not recommend at ALL. They're custom service is non existent.