KEHReviews 22,200

I have dealt with KEH for many years and have always found them to be very reputable. On this order I followed up after 8 days of no information and was told it was in the process of being picked. It was then shipped 2 day even though the original shipping was standard free ground. I was left feeling that I had possibly fallen through the cracks. The time table was still on point so I was not left feeling completely forgotten. Upon arrival of the package which was complete and well packed I discovered that one of my three items was defective and non functioning. When buying used equipment commercially there should be a thorough evaluation and repair schedule before resale, which I feel might have been rushed or overlooked in this case. After a phone call I payed for a replacement (which cost more) and was sent a return authorization and shipping label to send back the defective part and receive a refund. As "The World's Largest Pre-owned Camera Store" I'm left to wonder if their attention to detail in function and grading of equipment has begun to slip. KEH corrected all the problems and made it easy to return the defective part and have shipped a higher cost replacement out quickly. My trust in their grading system and attention to detail will not be something I take for granted moving forward though.