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KEH Reviews Summary
KEH has a rating of 4.8 stars from 22,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.
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Items arrived quickly and were in great condition.
Love the camera. Can't wait to use it!
The selection of items is always a plus week to week when you're an analog shooter like me seeing what I may potentially add to the collection
I
GREAT! EXCEEDED EXPECTATIONS!
Easy to locate gear and see all the pertinent info and quick and easy purchasing process with good financing options.
Lens was great, and arrived earlier than expected.
Everything came as scheduled, and the order was accurately filled. The pricing for my Nikon equipment was very competitive, and the items in this order were in great shape. As per usual, I would order from KEH camera in the future.
Wrong product was sent by KEH initially, and turns out they didn't have the one I ordered in inventory, so they sent a different one of the same model at a slightly lower price, after I returned the one that was wrong.
I ordered the wrong lens by mistake, but it arrived quickly and the return process was very easy
Quick delivery. Product had a few minor issues, but worth the price. Will recommend site to friends.
Never had an issue buying any products from KEH. They have a great selection of new and used gear. I'll keep buying from them.
I have never experienced a problem with KEH. Now its time to buy some film and KEH will be my shop of choice.
Great price for product
Good price.
I was frustrated by the shipping process, as the package required a signature on delivery and was not allowed to be held at a FedEx facility to be picked up there. I then had to call KEH to get them to ask FedEx to hold the package. That would have been an OK process, but I didn't learn that I had to do that until the second missed delivery at my house. I would have appreciated being notified of the at-delivery-location signature requirement up front so I could have made the process smoother overall.
Secondly, I was frustrated by the KEH website; the contact us portion stated that customer service was available until 8pm EST, but it turns out only sales is available until that time. Customer Service knocks off 3 hours earlier. It would have been helpful if the website made that distinction.
Those service issues put a bit of a cloud around an otherwise good experience.
Easy and straight forward.
Perfect all the way through.
From the business
Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members