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KEH Reviews Summary
KEH has a rating of 4.8 stars from 22,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.
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I had to call and change one of the lenses I purchased online. The customer service agent was courteous, knowledgeable, and extremely helpful. I was worried about the confusion, but the correct order arrived with no hassles.
Sean was great helping me with a return. I bought a different camera and I love it. It's like it's new.
Perfect experience all around.
A better description of any physical blemishes or operating deficiencies of the items would help to accurately portray the quality of the items being viewed for purchasing.thank you for your service.
Item in great condition!
It works fine and is what I ordered
Good experience. Easy to use Website. Alert to deals always helpful.
Ordering was easy...thank you!
The lens was in good shape and very affordable. It arrived on time and was packaged very well to protect the lens.
The item I purchased did not work as expected so I called to make a return request. They followed through with a seamless procedure instruction that allowed me free shipping return label.
So happy with my purchase!
KEH is always great and a good value for used gear
The shopping experience was below average.
Most camera shops have an extensive list of filters to whittle down their options -- e.g., backpacks with tripod holders, rain covers, back/side panels, laptop sections, etc. The lack of these suggests KEH expects you to have done your research elsewhere, and simply hope to find the products you like on their site.
The site itself is also poorly designed. The top bar takes up a ton of real estate, leaving barely more than half the screen for shopping. Additionally, the site is super jumpy. When you finally scroll to the part of the screen you want to see (and remember, you can't filter, and half of that screen is taken up with static content that you don't need to see, so that's a lot of scrolling) an image somewhere at the top reloads and you lose your place in the page.
Lastly, the packaging is insane. So much excess plastic bubble wrap encasing a soft product in a huge box. I sought out used equipment because secondhand is greener, but that was rendered moot by all the unnecessary padding.
Easy to find what was needed. Good selection, good price and fast shipping
Chat worked well
The only problem I had was the shipping box looked I little messed up. But the lens was fine the. Camera works great can't wait for my vacation... thanks KEH
Fantastic lens, great price.
Great experience
My order came on time and customer service is good
From the business
Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members