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KEH

4.8

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KEH Reviews Summary

KEH has a rating of 4.8 stars from 22,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.

service
251
value
270
shipping
263
returns
68
quality
263
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David R.
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Everything ordered has been received quickly and just as described. Very friendly staff. Great company to work with.

Date of experience: October 11, 2015
kehaddict T.
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Only a few small nit picks I can think of that would skyrocket your company.

1. Free shipping on orders over $100 like all the big guys.

2. A shutter count on used DSLR's May look like new and have 150K shutter actuations.

3. Update prices rapidly when reflected against other dealer prices. I waited and waited for a used sony A7 to drop from $949 when I could buy brand new from B&H for $995. Bought new... sorry guys!

4. Why for example does a Nikon D300s sell for only $100 less than a D7100? Weird... Lots of that kind of strange pricing all over your site that does not make sense to me. And / or ability to give a price offer. I would pay $400 for D300s, but there is no way to haggle price either via phone or via a submit form. As used gear goes, do you want it to sit on a shelf or take a reasonable offer and move product? I know some things move well at your current prices, but other items I have noticed the number in stock is stagnate but so is price.

5. Better filtering. When I type in the search bar for Nikon 50mm lens. I should only get Nikon prime 50mm lenses not every brand and mount of lens. If I type Nikon Mount 50mm lens THEN I should see all. There are many new search algorithms in code segments for websites to do this. Time to upgrade web code especially when you got so much cool stuff! P.s. Still do not like new site, just my opinion.

Date of experience: October 11, 2015
Bob Q.
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Over the past many years of ordering and receiving goods ranging from camera bodies and lenses to digital camera batteries, I have found their rating system to be underrated. Even an item rated less than EX has actually been excellent. At times, the length of shipping has been annoying.

Overall, a favorite shopping source.

Date of experience: October 11, 2015
Marc M.
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October 12, 2015

Date of experience: October 11, 2015
walt Y.
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Great company to do business with
October 12, 2015

Great company to do business with.

Date of experience: October 11, 2015
Wayne J.
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I find the information on individual lenses is entirely inadequate. I recommend providing photographs of the lenses you have for sale. While I understand this would be difficult to do with lower priced items/lenses, it is difficult to pull the trigger on a $500.00- or higher- used lens when there is so little specifics provided. At a bare minimum, individual lens serial numbers should be shown.

Date of experience: October 11, 2015
Todd K.
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With the first camera I bought from KEH, I was a little apprehensive. I didn't know how good it would be. When I opened the box, all of my worries disappeared. The body looked brand new! I have since purchased several lenses for my medium format camera. Each lens has looked either brand new or close to brand new. I will continue to purchase photo equipment from them without hesitation!

Date of experience: October 11, 2015
Duane D.
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I'm always satisfied with the service I receive from KEH. The few times there was an issue, the staff at KEH always resolved the issue is an expeditious and professional manner.

Date of experience: October 11, 2015
Phil V.
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I have purchased photography equipment through KEH several times. Each order was filled quickly and accurately. Shipping was prompt and timely (even though we always want orders to arrive yesterday). Only once did I have to return an item, and that transaction was also hassle-free. KEH is a great place to find good pre-owned equipment at a good price.

Date of experience: October 11, 2015
Ryan I.
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October 11, 2015

Date of experience: October 11, 2015
T B.
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October 11, 2015

Date of experience: October 11, 2015
Roger M.
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I have bought from KEH on a number of occasions and I have never been disappointed with the quality of products and the service I received. I recommend KEH to all my Photography Buddies.

Date of experience: October 11, 2015
Jerry M.
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October 11, 2015

Date of experience: October 11, 2015
E D.
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October 11, 2015

Date of experience: October 11, 2015
Jerry B.
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Nice selection of gear and when you order an item it is always at or better than the rating. Great place to shop.

Date of experience: October 11, 2015
Kent W.
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KEH is the photographer's toolbox
October 11, 2015

KEH is the photographer's toolbox. Film of digital.
No boundaries.
Superb!

Date of experience: October 11, 2015
Mark V.
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I always shop at KEH for the most part when I am looking for used equipment. Their descriptions are accurate and you get what you pay for. I have had only one issue in the distant past which they resolved quickly to my satisfaction. I will not hestitate to shop with them again.

Date of experience: October 11, 2015
JOHNWB V.
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I have purchased 35mm, medium and large format
October 11, 2015

I have purchased 35mm, medium and large format. Products have always been as described or better. If there was ever a problem with equipment (rarely), the problems were rectified promptly and courteously. I have purchased equipment (used) from many vendors for almost 50 years. I will now deal with no other than KEH. I mean it.

Date of experience: October 11, 2015
John U.
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I dislike your 2 hour sales
October 11, 2015

I dislike your 2 hour sales. Or any other short buying periods.
If you must use these sales, please notify us well in advance!
On your last "deal" I was sent an email when the two hours started.
I didn't receive the email until two hours after the sale period ended.
Do you expect us to check email every hour? I check my email once
Or twice a day!

Date of experience: October 11, 2015
Ted E.
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Had excellent experience with your company in the past but you have now opened a retail presence in my state. This adds sales tax to the cost of dealing with you. No longer so price competitive. Much less likely to deal with you in the future.

Date of experience: October 11, 2015

From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.


keh.com
Smyrna, GA, United States
+138
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