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Keen.comReviews 277

2.9

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From the business

Keen is a trusted network of talented spiritual advisors who are dedicated to empowering lives by helping people discover answers to their most pressing questions, gain closure, find their purpose in life, and more. No two experts in our community are alike as they each have their own personal touch when it comes to providing intuitive and spiritual services. We just celebrated our 20th anniversary — two decades of providing clarity through intuitive advice — and we wholeheartedly believe that we are the leading psychic network in the industry.


keen.com
Founded in 1999
San Francisco, CA
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Keen.com Reviews Summary

Keen.com has a rating of 2.9 stars from 277 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 11th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61

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North Carolina
1 review
0 helpful votes
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Ridiculous
September 10, 2023

Expensive enough now wanna add session fees, advisors aren't always the best and if that's the case you only get ONE refund or credit… which is ridiculous i would say 3 be more reasonable

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
California
1 review
2 helpful votes
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I have spent a lot of money on this site and never have gotten a real psychic. They make it all
Up and are wrong all the time. They then take your money and hang up on you when they are wrong and the site still charges me the customer. Keen also expects for you to pay more money for an arranged call if someone gives you a free minute. That should not be the expectation. They also give very little reward and o free credits.

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2023
India
1 review
0 helpful votes
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I was seeking help regarding my love relationship. A couple of people were spot in and told me it wasn't going to work right from day one. Some gave false hope even when I kind of knew that it was going nowhere. I have had to sift through but now know whom to connect with. Some charge totally unreasonable rates and I will never approach those folks. I enjoy thr 10 dollar credits…. Thats a smart way for Keen to get customers addicted!

Date of experience: July 27, 2023
Maryland
1 review
1 helpful vote
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Keen scam
August 21, 2023

They scammed out of all my money i literally got charged many times for something i didn't approve of they cost me my job relationships,and everything else they take advantage of depressed people with anxiety or people suffering with mental health issues

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2023
California
1 review
0 helpful votes
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I have found many great advisors but there are two advisers that are so accurate down to a persons name. I feel very confident using this site and in these advisers. Customer Service is excellent as well

Date of experience: July 19, 2023
Keen P. — Keen.com Rep
over a year old

Hi,
Thanks so much for stopping by to leave us your review. It's awesome to know you have found many great advisors and Customer Service is excellent. We're certainly glad to have you for 20 years! Have a great day

Texas
1 review
0 helpful votes
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Reconnected!
July 12, 2023

My advisor has always been accurate and it's been soothing to my nervous system. It's always been 100% worth the price!

Date of experience: July 12, 2023
Virginia
1 review
1 helpful vote
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Review
August 11, 2023

My experience was a negative one as the reader had problems hearing and seemed to be frustrated - she is direct which is good but it felt dismissive and non-supportive. I've talked to her before and like her, which is why I chose her but won't again. When someone is in a bad place enough to call a psychic they need a little more support. It's the delivery that is just as important as the content.

Date of experience: July 12, 2023
Canada
1 review
0 helpful votes
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Good
July 7, 2023

It took me a while to find the "sign in" button. It wasn't easy to navigate and find since the changes that were made to the website.

Date of experience: July 7, 2023
Keen P. — Keen.com Rep
over a year old

Hi Tracy,
Thanks for dropping by to give us your feedback. I truly appreciate your honest feedback about navigating the new website and I'll be sure to pass that along so we can work to make Keen the best. Have a great day!

Virginia
1 review
0 helpful votes
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It's not real
August 6, 2023

The people are great but mainly it's if you're lonely and need someone to talk to.

Date of experience: July 7, 2023
Keen P. — Keen.com Rep
over a year old

Hi Maddie,
Thank you for taking the time to leave a review for us. I'm glad to know the advisors are great but appreciate your honest feedback about your experience. Please feel free to reach out to us at [email protected] to give us feedback on how we can give you a 5 star experience in the future. Have a great day!

Rhode Island
1 review
1 helpful vote
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Unreliable Predictions
August 3, 2023

Not one of the advisors has been accurate on any of my predictions.

Date of experience: July 4, 2023
Keen P. — Keen.com Rep
over a year old

Hi Sheila,
Thank you for taking the time to leave us feedback about your experience on Keen, I'm sorry to hear that your readings were disappointing. I'd like to invite you to reach out to us at [email protected] with some more information about your conversations, and mention this review on Sitejabber so we can work to make things right for you. Have a great day!

Tennessee
1 review
0 helpful votes
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These psychic reading can become an addiction. I was in love so I just needed to know when would things change. Things shift everyday a person actions can change you reading overnight. Your actions can change the reading. The future is never set in stone. If you can wait and let everything balance itself out it will. But overall Keen was helpful and expensive. Could have saved a lot of money and time by just praying for a better outcome. The Psychics do have insight on a persons emotions, thoughts, etc. but a lot of the time you actions determine the outcome.

Date of experience: June 17, 2023
SX
1 review
0 helpful votes
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Somewhat satisfy
July 12, 2023

Sometimes the physics confuse me with their answers

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2023
Keen P. — Keen.com Rep
over a year old

Hi Otencia,
Thank you for taking the time to leave a review for us. I'm sorry to hear that some advisors confused you with their answers. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at [email protected] to see how we may be able to work to make things right. Have a great day

Massachusetts
1 review
3 helpful votes
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Not accurate
July 5, 2023

I spoke with several advisors on keen over the last few months. All spun this fairy tale... also told me not to contact my POI he would contact me. Well tyrns out he was waiting for me to reach out and i never did so he moved on so thanks for nothing to every single person on that site.

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2023
Keen P. — Keen.com Rep
over a year old

Hi,
Thanks for taking a moment to leave us a review. I'm sorry to hear about your experience with several advisors. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at [email protected] to see how we may be able to work to make things right. Have a great day!

Michigan
1 review
0 helpful votes
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Somewhat ok
June 21, 2023

About 10% of the psychics on this site will tell you fairytales or so far fetch, I just started to Hangup or log off from them. The few that are good will not charge a lot per minute and have the feedback to back them up but you also have to search for a while to find one of these psychics

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2023
Keen P. — Keen.com Rep
over a year old

Hi Jennifer,
Thanks for taking the time to leave us a review. While it is great to know that a few of the good advisors do not charge a lot and have great feedback, I'm sorry to hear that some advisors were not honest with you. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at [email protected] to see how we may be able to work to make things right. Have a great day!

New Jersey
2 reviews
1 helpful vote
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It is so sad and disappointing what I have been told by some of the psychics. I don't understand why someone would even say that to me. I mean I could understand if the advisor was truly a psychic and that is really what they picked up on and saw happening for me - but they were NOT psychic. Some of them have said things that hurt me soo bad and made me cry. If only I knew back then that they were completely full of sh--. I should have honestly just went with my own gut feeling and intuition because I was right! Only two of the psychics were correct.

There are so many advisors with profiles that are CLEARLY scammers. You can tell by their profile picture! Seriously. If it looks like a professional headshot, it's more than likely a stock photo. Lol, I tested my theory one time and reverse searched and the "psychics" profile photo was on shutter stock and tons of other websites. I mean i get it, its one thing if you don't want to show your face. But don't show someone else's face AND make your headline so obvious that you barely no English! Come on keen. I know an amazing psychic who wanted to get on keen for over a year or so and can't because they are not accepting applications and (choose to) have thousands of frauds and scamming a-- liars representing them instead.

Annie Heaven and Momma Judy - by the way. Those are the only psychics that I have read with. Annie Heaven absolutely blew me out of the water, and I am so glad I got to read with her. Momma Judy and I didn't get to talk long but she was right about what she was saying and it was stuff she could not have just pulled out of her a-- or known any other way!
I found Annie Heaven by reading someone else's reviews one day on ThePsychicReviews. And i am so thankful that person left that review because I would have never known to read with her! Hopefully someone reading this sees my review and can appreciate me for it!

Date of experience: May 18, 2023
Virginia
1 review
1 helpful vote
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I talked to Spirit Journey for about 5 minutes. I set up an account and took advantage of the 10 minutes for $1.99. Of course I did not give too much information away; I wanted to know if they can feel what it is I am in need of answers to. She was completely off, inaccurate. She advised me to "downsize" on my home/expenditures. I told her I have not problems financially. I told her I called about my relationship that was weighing so heavy on my heart. She sounded sedated, had slurred speech, sounded like she just woke up, or was high. I can't help think these are just people who are working at a "call center", with no psychic ability at all.

Keen.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2023
Keen P. — Keen.com Rep
over a year old

Hi Mae,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience wasn't the best. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at [email protected] to see how we may be able to work to make things right. Have a great day

Minnesota
1 review
2 helpful votes
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Keen psychics
May 24, 2023

I used this website for the first time today, and when I was connected with one of their "top advisors," I had such an unpleasant experience. She had a very harsh tone with me the entire time and basically raised her voice throughout. I was only looking for guidance on a situation, and she definitely could have handled that way better. This isn't a fact of "not wanting to hear the truth," but it's more, she didnt let me speak at all, kept rudely interrupting me, and wasn't fully accurate in her information. I will not name names, because people have their bad days, but oh my goodness. I truly hope no one speaks to her while they are in such a vulnerable state of mind. Due to that experience alone, I would recommend anyone searching for advice to go to Kasamba instead.

Date of experience: April 23, 2023
North Carolina
1 review
0 helpful votes
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Pleasantly Surprised
April 19, 2023

Accurate readers once you find the right individuals, uncanny how accurate

Date of experience: April 19, 2023
Keen P. — Keen.com Rep
over a year old

Hi Rachel,
Thanks for taking a moment to give us your feedback! I'm glad to know you've had a great connection with your advisors on Keen. Have a great day!

California
1 review
0 helpful votes
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Keen feedback advisor are great
March 25, 2023

I have tried several different advisors some are not as good as other's. Once you find your to go advisor stick with that advisor they will guide you

Date of experience: March 25, 2023
Keen P. — Keen.com Rep
over a year old

Hi Angie,
Thank you for taking a moment to leave us your review. I am sorry to hear that some of your readings were not as great as others. I am very happy to know that you stick with your go-to advisor for guidance. Thanks for being a part of what makes Keen great!
Cheers

Washington
1 review
0 helpful votes
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Awesome Find
February 25, 2023

Love Love Sara been going to her for couple of years and all her predictions come true

Date of experience: February 24, 2023
Keen P. — Keen.com Rep
over a year old

Hi Susie,
Thanks for stopping by to write us a review. It is great to know that you have been reading with this advisor for a couple of years now. I am sure your advisor appreciates the shoutout and so do we!
Have a great day!