KayakReviews 321

Friends - My strongest warning to you in doing business with Kayak and recommendation that you utilize a different service such as Priceline. I booked a hotel through Kayak and received confirmation on it; however, the hotel did not receive the information as Kayak and the 3rd party it utilized did not send it. I attempted to contact Kayak but their phone support was closed. I wanted to contact the 3rd party but it was an international number to Singapore and would have cost me $2.90/minute to call. I wrote them an email but did not receive contact so I had to pay again to the hotel directly (otherwise I would have to leave at 10pm at night and look for another hotel or hope that a miracle would happen and the booking go through). Both workers asked if I used Kayak and then stated that Kayak is non-reputable/inconsistent and to utilize other services such as Priceline as they handle all bookings themselves and actually have a phone number you can call for support 24/7.

No accountability or responsbility of the websites they have listed. Booked a fare through the site they listed "airfare.com" which has No customer service, you need to communciate everything with email plus very rude and unprofessonal. I had a change request for my travel date, their website said " 350 + difference in fair", sounds fair enough! But when you get the quote its "350 + whatever they want to charge" as the new quote was more than the ticket available on their own website. When I asked fro explanation of "differrence in fair" I did not got any response, just a plain blunt "take this or u will lose all your money". Reached out to Kayak, but they simpley said "its not their business" and have nothing to do "Even though they acknowledged they had recived complaints and they should explain what is the difference in fair"

Book a room for the same day and was transferred to Easy Click Travel when I wanted to make the reservation. Was charged $95.20 for one room at Super 8. Super 8 accidently also charged my account since they didn't realize I had booked through a travel site. Super 8's charge...$71.40! It would've been cheaper for me to book directly through Super 8. Will never use Kayak again! What a rip off... Tried calling Easy Click Travel to get an explanation and they said Super 8 must've made a mistake. Super 8 debited my account with no questions asked.

I am very disappointed when booking through this site. I booked three hotel rooms at what was supposedly the best rate. I found two rooms exactly the same on the Marriot website for more than $100 cheaper. They would not budge on my rate, or refund me the difference because the rate did not show up.

This is my favorite travel site! It's so easy to use and you really do get the best deals! I have probably booked 10 or so trips through them. One time my flight was cheaper buy renting a car at the same time, so check out their deals.

I booked a car rental at Enterprise at the Tyler, TX airport. I got the booking confirmed and a confirmation number. I drove all the way to the airport and Enterprise told me they had no cars. I showed her my confirmation number from Kayak and she said, "What are you and idiot? Do you think we really care about reservations made through Kayak. It's worthless."

Certainly my last time using Kayak

We are deciding to planning a trip to malaysia. Then we are went to the travel trip site kayak.com for the travel guidelines and tips. They gave map, climate details and other details like expense, vehicles, tourist place, food and cottage etc. But we are very struggling for reaching and staying there because of the bad guidelines and the trip advice.

I went to kayak to look for hotel rooms, after I found the hotel and price I liked I clicked on it & it automatically connected me with getaroom.com. Since I thought I could trust kayak I made my reservation through them and fully pre-payed for my room. Fast forward to my check in date- I showed up with my family and was told by the manager of the hotel that this company had not been paying their bills for the past 3 months and had stopped doing business with them. In order to stay I had to pay with another credit card. I was told by getaroom.com that they would refund my money however they wanted to return about 20% less than what I payed. I had to contact my credit card company and initiated a dispute. Still waiting for my money. I would never use them again!

I booked a room through Kayak and cancelled within 10 minutes of arriving at hotel because they said it could take between 30m and 1hour for the reservation to hit their system. I was so tired that I decided to pay a bit extra and checked in through the front desk. I received an email from Kayak stating the room was cancelled within the allotted timeframe for a full refund. The problem is the refund never showed up. The email instructed me to contact Get-A-Room.com which handled the reservation through Kayak. I have contacted them three times and sent them the email showing the time and date and the refund has not been credited close to a month out from the cancelation. Get-A-Room now tells me they have issued the credit but it could take two (2) billing cycles to hit my bank. I called Kayak customer service and the customer service rep looked up the reservation and said that was close! As if to imply that somehow I could have avoided this by not canceling so close to the deadline even though it met the criteria for a full refund. Unbelievable! She informed me that Kayak is a meta-search company and does not take responsibility for what their partners do. Buyer beware :))

Wow I almost used these clowns...
There is a HUGE amount of angry customers here. NO WAY would I use them!

I wish i saw this website before.

Kayak is the worst so called service provider.

I have a problem with tripsta a company they recommend, they havent responded to me so ive got in contact with Kayak they have basically washed there hands and said its not there issue. Yet we are there customers? We have used there website for a service surely as a reputable company you would expect them to know what shoddy companys there promoting!

So unhappy!
Disgusting customer service

Don't book through kayak. I was scammed and they took no accountability and didn't even respond. I booked a hotel for 6 nights through them. I showed up at the address and it was not a hotel! It was an apt. Building and the woman in the kiosk at the entrance said they were not a hotel and they had had other people show up with the same scam and they had also booked through kayak.com. I called the phone number for kayak and first I was disconnected 3 times (or hung up on?) and then left on hold for one hour and 7 minutes. I literally left the phone on hold for one hour and 7 min. After "James" had said "I would like to help you with this, let me put you on hold for a minute while I look into this." He came back one time and just repeated what I had already said and said again, "let me put you on hold while I look into this.". After one hour and 7 min. I hung up. I also emailed the company and got no reply. Meanwhile, I had to call my credit card company to cancel the credit card because the hacker had my card info. And I called my neighbors to alert them that some hackers may have been searching for addresses of people who were out of town to rob the house. I am wondering if kayak is run by scammers they way they responded!

I recently used Kayak to secure a hotel reservation in Greenville SC. The Kayak site reviewed the hotel as reasonable and a good buy. Nothing was further from the truth. The owner of the hotel had let the site go down hill and it was disgusting. The hotel employees were empathetic and offered me a refund. When they found I had bought on Kayak, they let me know I was out of luck. This is a sham and should be outlawed. This is outright theft and Kayak and the hotel owner should be prosecuted. When I went back to the Kayak site to post my review of the hotel, I was not allowed to post a review.

Absolutely awful customer service! They use third party booking service so you never know who to complain and all they do is point fingers at one another. They change your flights, has happened to me twice already. I booked my flights on a set date and once I receive the confirmation email the date is different and there is no way around it because they have a no refund policy. Also I booked a non smoking hotel room through them once and they never passed on the message of smoke free room on to the hotel staff. Terrible, kayak is full of scams! A bunch a thieves and they must be stopped. Stay away!

Don't book hotels through Kayak. You will regret it.
Kayak provides the worst customer service in the industry. Modifying reservations is not allowed (they hide that detail by having a cancellation policy and not a word about modifying reservations).
Kayak also uses 3rd party companies to complete the booking. They say that only at the last stage of the booking. You'd think Kayak would assist you if there's an issue, since you are making the reservation through your Kayak account, but nope! Not at all.
These 3rd party companies are very low level. You'd never do business with them had they not been masked by Kayak branding.
Sorry. That's the way it is. Proceed at your own risk...

I absolutely hate kayak with a passion now. They ruined my whole entire trip, to the point where I was crying because the customer service was horrible over the phone and they wasted one hour of my time helping in NOTHING. I requested a none smoking room, but apparently on kayak they only put it as a preference not securely. Best Western offered to transfer me to another hotel as long as they transfer the payment but kayak wouldn't transfer the payment and said i would have to cancel and rebook but they would not give me the same rate. Therefore i had to stay in a smoking room. Best Western gave us free drinks (beer, wine, etc) to compensate for the lack of service from Kayak.

I booked a reservation the same day I needed the room. An hour later my scheduled changed and needed to cancel the room. The first customer service rep told me I needed to speak with the specific hotel. Then patched me over to the wrong hotel. I called the right hotel and they told me I needed to speak with getaroom.com. I called them back and they said I could cancel my reservation but would be charged the full amount. It had not beer more than an hour since I booked the room. Total scam. Never using either sites again. Stay away

I used Kayak to find a good rate on a hotel in Los Angeles. I was able to book a decent rate and all went well until I had to change a date on the reservation. There is a big disconnect between Kayak and its affiliate getaroom.com Kayak at this time can't update your trip record with anything changed on getaroom.com. Kayak still displays the old cancelled reservation with the title of the new reservation. The information between all these entities is not updated. The problem with a site like this is all the middlemen touching the reservation. Me -> Kayak -> getaroom.com -> Hotel. I had to call the hotel directly to make sure the reservation existed because I didn't have a valid confirmation number from any system.