KaTomReviews 227

It's obvious in reading other reviews that this company either doesn't care, or is clueless on customer service. The nonchalant way their service department handles customer issues is embarrassing. I hope as these complaints take a toll on their declining business and bottom line that someone in a management capacity will do something to fix the issue. Not only did I not receive the correct item, but took 7 weeks to get a return label after having to prove I received the wrong item in the first place. Then was asked if I would STILL like the correct item shipped out or a credit. I responded an hour and a half later I STILL wanted my item only to receive an email the following day saying they "already " sent my order for credit to the credit department! I won't name here the person I was dealing with in the returns department, but she either needs coaching or perhaps a different line of work. Either way, I'm not expecting to see my credit for another 6-8 weeks now as well. Can't wait to share my experience with my fellow hospitality network.

I'm an avid online shopper and thought when I saw the dishes that I have been searching for where being sold on this site, I just ordered them... MISTAKE! They blame the manufacturer and the manufacturer doesn't respond so I'm out of luck getting my $132 back! These dishes weren't the quality I came to expect from Syracuse China and they wouldn't take them back! They SUCK! Wanted to charge me for shipping them back AND a 25% RESTOCKING FEE! That just bull$#*!! It would cost me more to send them back! NEVER AGAIN WILL I BUY FROM EITHER COMPANY!

I ordered 3 copper saucepans the first week of November. I received confirmation of the order. Shortly thereafter, I was informed that 2 of them were on back order but promised the following week or so. I began to regularly call customer service weekly to learn status since these were to be Thanksgiving gifts. I kept being told 'next week'. Then they started telling me they were now in the warehouse and would be sent out. It is now Dec 20th and despite being promised that they would be sent out on a "hot rush" this past Monday (Dec 17), I just got off with customer service and they say they are in the warehouse and will go out today. I don't believe that for a second. And while Katom website offers a huge warehouse of kitchen supplies, this one experience has driven me insane. Never again!

In spite of talking, e-mailing, messaging, you name it 50 times they have been ignoring me and have never refunded me my US$329.40 that I sent them for an order 3 months ago and I have never received my order nor my full money back they only sent me 10% of my total money. It is insane. Is there any organization can stop this troubling company and put them out of business, look the reviews customers have been suffering from this non sense distributor. Cheaters!

I would strongly advise any serious consumer to stay away from this place, even if their prices might look good. Honestly I am a regular at Webstrauntstore.com and I was always skeptical of this place, but I figured I'd give them a try this time because they were substantially cheaper than Webstraunt. Boy did I make a BIG mistake! I wished I looked at these reviews earlier. I placed my order in early May for an oven which had a MINOR configuration to it, so it was classified under "special order" (which I am fine with). Basically, they claimed that I can place the order with them and they send the order in to the manufacturer. Okay, so when I placed my order the sales rep asked me if I was OK with a 17 day lead time. At the time, in May, I was completely fine with that. What can be so bad with a three week lead time? Or at least so I thought. It's been over a month now and I have not received any information regarding my order. So I called Katom last week inquiring about my order, and they informed me how my order is on it's way... "it should be there by the end of the week", he said. Well, guess what - I still have not received my order! Here we go again. I called Katom again and asked about my order they said it's in their warehouse and it's due to ship within a day or two, but, she added "I will get you the tracking info by the end of the day". The end of the day came. And went. NO tracking info. So I called again, now they say that my order has not even been placed! How crazy/insane can you be, Katom? It's over a month since I placed my order - what's going on here? Why can't you get your act together? Why is heaven's name does it take over a month to submit the order to a manufacturer? Not to mention all of the lies I was told over the phone that my order is in the warehouse... arriving soon... (forgot to mention- They did offer to "compensate" me to waive the $45 lift-gate fee... What a joke!) Only thing I can say is that I will NEVER EVER BE GOING BACK HERE!

Boy, wish I read their reviews before giving them my money. Shame on me! Terrible company to work with. Do yourself a favor and shop pretty much anywhere else. First, just because the website says it's in stock and will ship in 1-3 days. That's not accurate. It actually takes over a month to get the product. This not only happened once but it happened twice. I figured the first time was just a fluke. Nope. After my issue and reading the other reviews, apparently this how they do business. And don't bother needing to return something. I was charged $70 to return an item that was only $109. This company is horrific and if I could give them zero stars I would.

Usually I read the ratings of vendors before purchasing from them. This time I knew the product line and was comfortable with it. But when the Lodge Cast Iron pan arrived with defects, I called customer service. They asked for photos and I accommodated them, They said that they would ship me a replacement and have a will call for the defective piece, Never happened! They want me to do all the work with Lodge. Next time I buy from Wal-Mart, a few bucks more, But no issues with returns.

I have ordered items on 3 occasions and have been pleased every time. I understand others have not had such a pleasant experience and that is unfortunate. I also visited the store in Tennessee and for all the cooking enthusiasts out there, if you are in the vicinity this is one of the nicest stores of its kind I have seen anywhere. I have read some of the reviews and they are unjustified. Industrial ovens, like any other piece of industrial equipment arrives in a crate, and often must be wired, to code, by a qualified electrician. It is unfair to blame the vendor for one's own misunderstanding.

This is a joke! Don't ever buy from this company. I should made a research first. Made from China, the griddle stinks with gooey sticky smell like glue with toxic oil on top and the plastic was sticking into it; I was trying to return the griddle. They make too many excuses not to return your money. They send you an email that does not have any attachment for the address and then you have to return the product within 15 days. There's not even attachment in the email. A bunch of scam bugs! I will make a good review if they will return my money and take care of my business.

I purchased Bakers Pride Double Ovens from here. I was unaware that they would arrive in Crates that I would have to tear apart myself with a drill and figure out how to get each 500 pound oven inside as the crates were left outside even though I paid for shipping and the extra lift gate fee. I was also unaware that these ovens don't come with a cord and had to be hardwired so now I am stuck with Double Ovens that I can only use if I pay almost as much as the ovens to wire my whole building to fit these. The manufacturer will not return them and KaTom will not fix any of it. These ovens are new and have not been used but because they were accepted and hardwired-they are considered used. FYI-Bakers Pride Tech department has also been a joke in regards to them. They didn't know the correct way to get to the wires when the electrician called and suggested something completely off base. Definitely do your homework. Just because the prices might look better then what you are seeing in your town-the headache this will cause you will not make it worth it.