KaTomReviews 227

They say products available, then bait-and-switch, as your items are suddenly not in stock. Always the same ONE PERSON who replies to live chat. "Caleb". Pay $40 for item, more than $20 for shipping, and two weeks later, still no items. With each live chat, they said "Should be in stock late this week or next week, and item will ship at that time". Well, item never came. On 3rd week, still nothing (item was in stock when I ordered it!), decided this whole thing wasn't worth the aggravation, unacceptable waiting for something that was supposed to have been available from the start, and general [excuse the term] $#*!ing around with customers. Order was cancelled by me, and I was guaranteed a refund of item/shipping costs. Still haven't received that refund, either. So, long story short (too late?! LOL), the place is run by cons and thieves. DO NOT ORDER/BUY from them.

I work for a service company and have purchased new unit after new unit from Katom. Over and over again they have come in damaged and after refusing shipping, i call Katom to get it handled and EVERY TIME they give me the run around! Not ONCE have they helped me. They tell me to contact the shipper, the shipper tells me to contact Katom, katom tells me to contact the manufacturer and so on! It is absolutely ridiculous that I as the customer have to solve Katom's issues for them! They obviously buy these old unit's that manufactures have had sitting in the back of their factory for years that they can't sell or units that have been damaged and then wrapped right back up to be sold as new. DO NOT BUY FROM KATOM UNLESS YOU WANT OLD, PREUSED AND DAMAGED EQUIPMENT THAT KATOM WILL NOT STAND BEHIND AND WILL LEAVE YOU S. O. L. ON THOUSANDS OF DOLLARS WORTH OF EQUIPMENT! TERRIBLE!

I saw Ads at online and ordered 10 boxes disposable globe ($30.00 & $10.28 s&p) they shipped 1 box and 9 box will ship in 2-3 weeks but 4 weeks later they canceled my order
Without any notice or explain and refund only $27.00 I called but hold phone 10-15 minutes nobody answer it is not about money I opened case at Paypal But they don't do anything
Beware I guess they are scammer they don't have no stock and maybe no warewhouse

Disappointed with the quality of service of Katom. Ordered thousands of dollars' worth of kitchen equipment for multiple projects at our public school. Had to call about the same shelving order three times since it came in damaged, and was told they are not shipping any more replacements - well, we are not accepting damaged goods regardless of how many times you ship it.
The latest issue was a sink. Waited two months, no delivery. Called, and a month later received a damaged sink. Shipped a replacement, visual inspection indicated no issues - but it was nailed down in a wooden crate. Opened it up about two months later to find hidden damage - and Katom's response was basically "too bad, your fault for not looking closer". Unacceptable! We are a repeat customer and multiple issues means a customer no more. Saving a couple bucks by purchasing from Katom isn't worth it in the long-run. Purchase from a vendor who respects you as a quality, repeat customer. I will be sure to share my experiences with my counterparts across the state... stay away from Katom as they don't stand behind their products.

Order over $2,500 worth of items for my restaurant, 3 weeks in advance wanting to make sure I got everything in before our grand opening date. They stated on their site 3-5 business day shipping. THEY LIED! To this date, I still have NOT YET received all the items I ordered, parts were damaged on one of the item looked used and refurbished. Their return policy makes it difficulty to return big equipment order, that they messed up, back to them. Cannot get a straight answer from them. I'm so pissed off with that company. They are a third party middle man ordering company. Stay AWAY FROM THEM.

I ordered a $350 item, but they kept claiming that my purchase was "flagged for verification".

At their REPEATED request, I did send them pics of my ID and passport, as
Well as my credit card, with important info obscured, but REFUSED to
Send ANY "screenshot" of my online banking.

They kept insisting that I send them SCREENSHOTS OF MY ONLINE BANKING!

Are you KIDDING ME?

I did send them pics of my ID and passport, as well as my credit card,
With important info obscured, but REFUSED to send ANY "screenshot" of my
Online banking.

So I re-ordered the item, on their online system, using another credit card, and they again insisted on screenshots of my online banking. I told them to cancel both
Orders...

THEN they told me to "disregard" the charges on my credit card, as they were only "pre-authorizations".

Sorry, but doesn't a "pre-authorization mean that MY credit card company is willing to send them the money for the final purchase amount? WTF?

I wouldn't touch this company with a 10' pole. I wouldn't be at all surprised if they were prosecuted for something or other.

I purchased 4 Epicurean chopping boards from them and was notified that my order would be received by May 8th. A package arrived on May 7th but with only 1 chopping board. When I enquired about the rest of the order I was told that those boards were on back order and they estimated that they would take another month for me to receive them! Put me in a bad situation as the boards were purchased as a birthday present for someone on May 10th and I will not have enough time to order them from another supplier at this point. Online sales companies always inform you of a backorder situation at the time of placing the order or shortly thereafter when they prepare your order for shipment. It should not be a surprise when you receive a partial shipment of your order!
Will never do business with these clowns again.

Placed an order with a 4-8 day timeframe, KaTom said it takes 3 weeks before shipping the order. Yes, you read that right 3 weeks. The rep on the phone says that's standard procedure.
**UPDATE***
I ordered a product which was never shipped. After 10 days I was only told it was on an backorder, thats only after calling and emailing. Than Katom extended the backorder another 30 days. This company is not reliable and very much illegitimate. They list many products on their website that they do not physically carry and therefore you are at the whim of their customer service. If you call too often they transfer you to a voicemail system and stop answering with a human. I was forced to dispute the charge. Not a good company to deal with. Stay away and fine the product at a honest and legitimate company. Such a sham.