Really poor experience with this site, expected more. Ordered a birthday present for my wife and selected 2 day shipping. Called them on the day that it was supposed to be ordered for a status, they said, oh it was shipped standard sorry, here's a refund. And then I received a notification that it had been shipped just then, so clearly they forgot. And, they still sent it standard! It's been a week, still don't have the item I ordered, no idea what's going on with it. Worst experience ever ordering from a brand with this kind of recognition. Stay away is right.

Completely disgusted I ordered a wallet on the 14th with lots of time to receive on time for Xmas. Received half the order and had to call about the other half. No email notice, nothing from Kate spade that the other half of my order was not available and discontinued. All rep had to say was I was supposed to receive an email about the cancellation. Next time I'll shop elsewhere. I've been shopping coach and Dooney for 30 years and they have never let me down. I wasn't even offered the option to purchase a wallet for free two day shipping. Terrible. Never going back.

I bought a handbag last week and I have got the best. I never thought that brand is great only by names, but no doubt the service and quality of the product is great!

Bought their stuff online. Pretty pricey but they have regular sales and discount codes so it's always a good deal to purchase it from their website.

Customer service is awful. One lady, Jessica Sheppard (from Kate Spade EU), does not have basic email etiquette and just poor writing skills. She kept addressing my email handle instead of my name when it's clearly stated in my signature. She's either blind or just plain stupid. This went on and eventually someone else took over because the issue on hand was resolved.

Anyway, this incident and the way they responded to my query/complaint just put me off for good.

First package I recieved was someone else's entitely. Called to have my items sent and was assured they would reship with quick shipment. When the second package arrived it was only part of my order. Again, I phoned to let them know I only recieved 1 of the wristslets I ordered and that even though the packaging slip said only 1, I had ordered and paid for 2 as part of my shipment. They seemed confused but said they would reship. I got the second wristlet the next day! Then I got an email the following day staying I was going to be charged for 1 wristlet and 1 set of earrings if I didnt return them - the first part of my already paid for order. When I called again they seemed confused and said to call back next week if i didn't recieve my second order? I don't care how beautiful the items are, you can find beautiful items anywhere and I'd rather not play "what am I going to get/pay for". I won't be reordering with Kate spade.

Love Kate Spade, only problem is it's a bit expensive but worth it!

I just bought a Kate Spade dress from another merchant. I love the quality of the dress and how it feels. Very Very Happy.