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Kabbage Reviews Summary
The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.
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AMAZING customer service by Jared today! He stayed with me on the phone for 30 minutes working to resolve the situation. I was afraid that he would just say "I can't do anything for you" like most customer service agents that operate based on a script. Instead, he was patient and worked diligently to help me resolve my need, evenly escalating it to management for me. As a business owner, I know how important customer service is. Kabbage, you've done a great job; Jared is a terrific asset to the organization.
Jeff T. Did a great job answering all my questions regarding the fees associated with my loan and helped me to understand how to locate information on Kabbage website.
Hi Craig,
Thank you so much for your kind words!
- The Kabbage Team
Great company. Deal with honesty, integrity and friendly reps. There when you need them. Can't ask for more.
Hi Walter,
Thank you so much for your thoughts. We appreciate you!
- The Kabbage Team
Kabbage has sent us unsolicited mail and emails following up on their unsolicited mail for the past couple years now. We've tried unsubscribing but we keep receiving correspondence. Our experience has been they have not respected our request to stop contacting us so we are sharing our experience. We will not use Kabbage or consider them in the future based off our experience with them.
Hi Brian,
Thank you very much for brining this to our attention. There is obviously some kind of disconnect on our end, as we would not intentionally keep corresponding with you when it is not wanted. I am having a hard time find you in our system, so I am going to private message you so that I may collect more information. Thank you!
- The Kabbage Team
Jeff was very courteous and patient and answered all of my questions.
I would recommend Kabbage as a solid company with a good product.
Hi Gary! Thank you so much for taking the time to leave us a review. It means a lot!:)
- The Kabbage Team
Fast issues resolved, Jeff was a super friendly and help full agent.
I hope traditional financial institutions learn from cabbage how to treat customers and really understand their needs.
A+
Hi Jose- Thank you so much for taking the time to share your thoughts!
- The Kabbage Team
My request was fairly simple and Jeff was able to handle it in a pinch! I have 3 accounts linked, but the main account that I make deposits and withdrawals from was not the primary account linked to Kabbage.
Jeff was able to change that for me instantly.
Thanks!
Hi Damon,
Thank you so much for your review! We really appreciate you taking the time to share your experience!
- The Kabbage Team
I am on my 2nd loan with Kabbage. Was hoping to discuss higher credit line for a future loan, as well as possible lower interest. Unfortunately everything is computer and no personal input. Overall, I do like Kabbage, though.
Hi Rusty,
Thank you for your review. Our process is meant to be completely automated, but we completely understand the need to speak with a person! I see that an Account Manager has been assigned to you. I will make sure they reach out to you so that you can discuss your account in detail. Thank you!
- The Kabbage Team
I called today and spoke to Jared. I explained what I wanted to do and he handled it quickly and professionally. Additionally, he made it a point to thank me for being a Kabbage customer since 2014! I only wish my sales team would take the time to thank our customers for their business as did Jared...
Thanks Jared and Kabbage.
Joe Madigan
CFO
Tuf Brands LLC
Hi Joe!
Thank you so much for taking the time to review us. We take your feedback very seriously. Thank you for helping make us better!
- The Kabbage Team
I have found this company to be extremely helpful and with a rep like Jared who was patient, kind and truly wanting to answer any questions and solve any problems I had.
Awesome Service!
Hi Maria,
Thank you so much for the positive feedback. We love Jared!
- The Kabbage Team
My company decided to apply for a Kabbage loan a little over a year ago and was accepted for a reasonable line of credit. At first, I was concerned about the high interest and fee structure until I realized we are starting to reach our new goals with changing the direction of growth. The use of this line of credit will ultimately be the reason our new growth and profit percentages will be significantly higher.
I've read a few negative Customer Service related comments. I'd like to say that maybe the whole story isn't being told. My experience over this last year, dealing with Kabbage's Cusomer Service personnel, is that they have been more than courteous, extremely professional, responsive, interested in my progress and have offered, at times, discounts to the payback.
All in all... we all know what we are getting into when we apply for a loan or line of credit. Kabbage worked/works for me and I very much appreciate the easy to understand and use web page.
Thank you Kabbage
Hi William,
We really appreciate you sharing your perspective. Your business means the world to us!
- The Kabbage Team
Kabbage claims they are "supporting" everyone in regions impacted by Hurricane Harvey and Hurricane Irma. Instead, they have chosen to all but eliminate the credit lines of business owners in these regions. Their actions as a company speak so much louder than their words.
As Kabbage customer for over two years, I have a solid payment track record and millions in revenue. I'm shocked at their decision to virtually eliminate my line of credit.
These regional decisions were made without reviewing ANY financial information. My businesses were closed for two days, didn't sustain any damage and the only significant issue we had to work around was loss of internet service. This impact is comparable to a snow storm in the north during the winter. According to the manager I spoke with they are NOT adjusting credit lines on a case by case basis as they've publicly stated.
Hi Elizabeth,
Thank you for your review. We value your business very much and sincerely apologize for the disappointment you felt. We absolutely hear you. I saw that you were able to speak with you one of our Account Managers about your situation. Thank you again for all that you do. Please do not hesitate to reach out to us if there is anything we can do to help.
- The Kabbage Team
I can't be more pleased with Jared and his knowledge to everyone of my questions. His patience in explaining, walked me through the entire process of how the loan/loans work. "THANK YOU!"
Hi Robert,
Thank you so much for sharing your thoughts. We appreciate you!
- The Kabbage Team
You sent an email saying you lowered our credit line because we are in area that was hit by hurricane? Way to be there for your existing customers!
Hi Doug,
We sincerely apologize for your negative experience and thank you for your feedback. We wish you nothing but the best.
- The Kabbage Team
My company applied for a line of credit a few years ago with Kabbage so that we could have access to capital and scale. I had a question about our line and Jared was knowledgable and patient! Some of the other reps, like Trevor, don't care at all. I'm glad that after the rain, Jared was our rainbow.
Hi Montina,
Thank you so much for your review. Our sincerest apologies for the less than pleasurable experience with one of our reps. However, we are so glad it ended on a good note! Your comments make us a better company, so thank you again!
- The Kabbage Team
Due to emergency/ unforeseen circumstances, my biz had to close for 6 weeks right after we secured our loan. We're back open and paying the loan back, just a bit slower than anticipated because of the close. I asked for small extension/ higher pay back rate based on circumstances (which I proved to be true), but I'm told it cannot be changed at all, and that its all automatic. Trying to work out a reasonable solution to make payments asap, but getting no help from CS. When I ask to speak with a Sup I am told "they are in a meeting"- 4 times now.
Hi Janice,
Thank you so much for your comments. We sincerely apologize for your experience. I see that since posting this review, you've spoken with someone and have agreed to a solution moving forward. We appreciate you bringing this to our attention, as you help make our company and service better.
-The Kabbage Team
The customer service rep jeff in my did a great job of cleaning up some inaccuracies in my account info & providing me with walk thru assistance & then helped with an additional loan as i'm in between commissions as a commercial real estate broker
Hi Gerald,
Thank you so much for your comments and review! We appreciate you!:)
- The Kabbage team
Abby was the representative that handled my issue. I forwarded all applicable documents regarding my issue to her. Within minutes she resolved the issue and relieved my concerns. Abby, you rock!
Hello! Thank you so much for taking the time to write us a review and give Abby some props. She is awesome and so are you!
- The Kabbage Team
Jeff was amazing and vey helpful, this man is probably the coolest customer service rep I have ever dealt with! Keep up the great work and give that man a raise!
Hi Mike! Thank you so much for leaving an awesome review. And thank you for your comments on Jeff- we couldn't agree more.:)
- The Kabbage Team
Pleased with the application and processing time. Got the answer within minutes and money transferred to bank the next day.
Hi Angelia! Thank you so much for the awesome review.:)
- The Kabbage Team
From the business
Kabbage provides automated, online financing to small businesses in minutes.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lin,
Thank you so much for your kind words. We appreciate your business and partnership!
- The Kabbage Team