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Kabbage

3.2

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Kabbage Reviews Summary

The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.

This summary is generated by AI, based on text from customer reviews

service
29
value
26
shipping
10
returns
9
quality
23

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Account updates
November 16, 2017

CSR did a great job with our account. (Zeleka). We were able to update our default bank account info.

Date of experience: November 13, 2017
Missouri
1 review
0 helpful votes
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Great Customer Service
November 13, 2017

Whitley was a great help in working out the problem of my bank being slow to release funds into my Paypal account. She made sure I wasn't charged a late fee.

Date of experience: November 11, 2017
Louisiana
1 review
0 helpful votes
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Phone call
November 11, 2017

I need to some answers as to how kabbage determines the amount to lend. Zelenka was very helpful. She answered each question with patience. I found her to be both pleasant and knowledgeable.

Date of experience: November 8, 2017
Illinois
1 review
0 helpful votes
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Bree took ownership of the problems associated with my checking account changing due to a fraud concern. She helped Shepard my account change through various internal departments to make sure the payment was made properly so I could continue to access my available funds. She also worked to make sure that their interval systems did not adversity effect my file since I had followed all steps. I give her an A+

Date of experience: November 7, 2017
Texas
1 review
0 helpful votes
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Great Customer Service
November 9, 2017

I have always been pleased with Kabbage's customer service. You rarely have to hold and they have a cute little recording when you do so it keeps you occupied. I just spoke with ANNA and she answered my questions right away and was off the phone pretty quickly. Good job ANNA!

Date of experience: November 6, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Julie,

Thank you so much. We love Anna!

- The Kababge Team

Illinois
1 review
0 helpful votes
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Customer service rep was awesome. Knowledge able. Easy to understand, professional and answered my questions

Date of experience: November 3, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi David,

Thank you so much for your review!

- The Kabbage Team

Texas
1 review
0 helpful votes
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Outstanding
November 5, 2017

She offered such a great attitude and help so early in the morning. And she was very knowledgeable and helpful.

Date of experience: November 3, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Richard,

Thank you so much for taking the time to write this review!

- The Kabbage Team

Pennsylvania
1 review
0 helpful votes
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Thank you Zelenka!
November 4, 2017

Zelenka was awesome! It was so nice to have a "positive, can do" attitude on the phone just now. Also, you automated recording I listened to when connecting with Zelenka was the best I've experienced in years. Nice job! Mike

Date of experience: November 2, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Michael,

I'm glad we could put a smile on your face!:)

- The Kabbage Team

New Jersey
1 review
0 helpful votes
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Customer service
November 4, 2017

Jared was polite and efficient excellent customer service. It isn't very practical to expect 100 character written responses in a quick customer survey

Date of experience: November 1, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Michelle,

Thank you for your thoughts and we totally understand!

- The Kabbage Team

Florida
1 review
0 helpful votes
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Zelenka was Great!
November 4, 2017

Zelenka was great and handled my questions and what I needed with utmost professionalism and courtesy.

Date of experience: November 1, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Gustav,

Thank you so much for your kind words!

- The Kabbage Team

Virginia
1 review
0 helpful votes
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Customer service with a smile! Zelenka was awesome took care of my problem in a flash and was just as pleasant as could be. First time I have had to call Kabbage CS in 2 years. If I have to call back I won't dredge it like I do with other companies. Kabbage has helped me grow my small business at the pace I want to grow it. Thank you KABBAGE!

Date of experience: October 31, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Tammy,

This is awesome to hear. Thank you so much for your business and partnership!

- The Kabbage Team

Arkansas
1 review
0 helpful votes
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Zelenka was AMAZING!
November 2, 2017

I had a little hiccup with my LOC and I called a couple of times and spoke to two different representatives before speaking with the RIGHT one who could actually RESOLVE my issue. The first one was extremely short and seemed to be irritated by my questions. He was rude. The second one was more helpful. She helped me understand what the issue was. She was patient but we didn't get it resolved. I called back a third time and Zelenka was not only patient, understanding, and kind but she and I worked together while on the call to get the issue resolved and everything back up and running. I prayed for a representative just like her before I called and I was blessed to be able to get her. Thank you Zelenka so much for taking the time to help resolve my issue INSTANTLY. YOU WERE AMAZING!

Date of experience: October 31, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Arleshia,

This means so much to us. Thank you so much for the wonderful words!

- The Kabbage Team

North Carolina
1 review
0 helpful votes
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I had the best experience and the service was very fast. The staff was very professional and knowledgeable. I would be happy to recommend Kabbage to my friends.

Date of experience: October 29, 2017
Kabbage R. — Kabbage Rep
over a year old

Thank you so much for your awesome review!

- The Kabbage Team

New York
1 review
0 helpful votes
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Love this loan service that was recommended to me from another small business owner. Great customer service, especially Katie F.

Date of experience: October 27, 2017
Annie Y. — Kabbage Rep
over a year old

Hi Sue!

Thank you so much for your review and business!

- The Kabbage Team

Ohio
1 review
0 helpful votes
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Very friendly service
October 27, 2017

Jared was very fast and helpful. He was very courteous and intelligent in his assessment of my needs.

Date of experience: October 25, 2017
Annie Y. — Kabbage Rep
over a year old

Hi Samantha,

You are awesome- thank you so much for taking the time to review. We appreciate you!

- The Kabbage Team

Singapore
1 review
0 helpful votes
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As a business owner whos number one priority is customer service, I was grateful to have the opportunity to talk to both Zelinka and Lisa. Theyve been extremely helpful and give a $#*! about my company and our growth.

Date of experience: October 24, 2017
Annie Y. — Kabbage Rep
over a year old

Hello!

Thank you so much for leaving us a review. We hold ourselves to a super high standard with delivery awesome customer service. Please let us know if there is anything else we can do to make your experience even better!

- The Kabbage Team

California
1 review
0 helpful votes
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LOL. Seriously, this is a simple, convenient way (a little pricey) to obtain funds for your business to bridge occasional emergency gaps in cash flow. Anna was my rep and was courteous and pleasant to deal with.

Date of experience: October 23, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Tom,

Thank you so much for leaving us a review. That is probably the best compliment (comparison) we've ever received!:)

- The Kabbage Team

Arkansas
1 review
0 helpful votes
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Katie!
Thank you for answering all of my questions! I needed to speak to a confident rep, to know where I stood, and you delivered. Weeks ago, Kabbage helped this client affected by Hurricane Irma, and Katie finished it out. She instantly applied my current payments, brought me up to speed, and I am now back in business making $money$ with Kabbage!
Katie, you are the best,
Tom

Date of experience: October 20, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Tom,

Thank you so much for sharing your story. We are so thrilled to hear about the upswing your business has taken! Keep up the great work.:)

- The Kabbage Team

1 review
0 helpful votes
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Jeff T
October 21, 2017

Jeff T was kind, professional and helpful. He solved my concerns and answered my all questions. Love Kabbage!

Date of experience: October 18, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Chris,

Thank you so much! We love Jeff!

- The Kabbage Team

Utah
1 review
1 helpful vote
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Every time I've called, I've gotten my questions answered and a solution presented. I've had a few situations that required some additional work on their end and the flexibility is very appreciated. This last time, Zelenka H was able to help me arrange a transaction for which the timing was down to the wire - I hope I get her on the phone next time too.

Date of experience: October 17, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Tyler-

Thank you so much for taking the time to give us a review. We appreciate you!

- The Kabbage Team

From the business

Kabbage provides automated, online financing to small businesses in minutes.


kabbage.com
Founded in 2009
Atlanta, GA