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The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.
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CSR did a great job with our account. (Zeleka). We were able to update our default bank account info.
Whitley was a great help in working out the problem of my bank being slow to release funds into my Paypal account. She made sure I wasn't charged a late fee.
I need to some answers as to how kabbage determines the amount to lend. Zelenka was very helpful. She answered each question with patience. I found her to be both pleasant and knowledgeable.
Bree took ownership of the problems associated with my checking account changing due to a fraud concern. She helped Shepard my account change through various internal departments to make sure the payment was made properly so I could continue to access my available funds. She also worked to make sure that their interval systems did not adversity effect my file since I had followed all steps. I give her an A+
I have always been pleased with Kabbage's customer service. You rarely have to hold and they have a cute little recording when you do so it keeps you occupied. I just spoke with ANNA and she answered my questions right away and was off the phone pretty quickly. Good job ANNA!
Customer service rep was awesome. Knowledge able. Easy to understand, professional and answered my questions
Hi David,
Thank you so much for your review!
- The Kabbage Team
She offered such a great attitude and help so early in the morning. And she was very knowledgeable and helpful.
Hi Richard,
Thank you so much for taking the time to write this review!
- The Kabbage Team
Zelenka was awesome! It was so nice to have a "positive, can do" attitude on the phone just now. Also, you automated recording I listened to when connecting with Zelenka was the best I've experienced in years. Nice job! Mike
Hi Michael,
I'm glad we could put a smile on your face!:)
- The Kabbage Team
Jared was polite and efficient excellent customer service. It isn't very practical to expect 100 character written responses in a quick customer survey
Hi Michelle,
Thank you for your thoughts and we totally understand!
- The Kabbage Team
Zelenka was great and handled my questions and what I needed with utmost professionalism and courtesy.
Hi Gustav,
Thank you so much for your kind words!
- The Kabbage Team
Customer service with a smile! Zelenka was awesome took care of my problem in a flash and was just as pleasant as could be. First time I have had to call Kabbage CS in 2 years. If I have to call back I won't dredge it like I do with other companies. Kabbage has helped me grow my small business at the pace I want to grow it. Thank you KABBAGE!
Hi Tammy,
This is awesome to hear. Thank you so much for your business and partnership!
- The Kabbage Team
I had a little hiccup with my LOC and I called a couple of times and spoke to two different representatives before speaking with the RIGHT one who could actually RESOLVE my issue. The first one was extremely short and seemed to be irritated by my questions. He was rude. The second one was more helpful. She helped me understand what the issue was. She was patient but we didn't get it resolved. I called back a third time and Zelenka was not only patient, understanding, and kind but she and I worked together while on the call to get the issue resolved and everything back up and running. I prayed for a representative just like her before I called and I was blessed to be able to get her. Thank you Zelenka so much for taking the time to help resolve my issue INSTANTLY. YOU WERE AMAZING!
Hi Arleshia,
This means so much to us. Thank you so much for the wonderful words!
- The Kabbage Team
I had the best experience and the service was very fast. The staff was very professional and knowledgeable. I would be happy to recommend Kabbage to my friends.
Thank you so much for your awesome review!
- The Kabbage Team
Love this loan service that was recommended to me from another small business owner. Great customer service, especially Katie F.
Hi Sue!
Thank you so much for your review and business!
- The Kabbage Team
Jared was very fast and helpful. He was very courteous and intelligent in his assessment of my needs.
Hi Samantha,
You are awesome- thank you so much for taking the time to review. We appreciate you!
- The Kabbage Team
As a business owner whos number one priority is customer service, I was grateful to have the opportunity to talk to both Zelinka and Lisa. Theyve been extremely helpful and give a $#*! about my company and our growth.
Hello!
Thank you so much for leaving us a review. We hold ourselves to a super high standard with delivery awesome customer service. Please let us know if there is anything else we can do to make your experience even better!
- The Kabbage Team
LOL. Seriously, this is a simple, convenient way (a little pricey) to obtain funds for your business to bridge occasional emergency gaps in cash flow. Anna was my rep and was courteous and pleasant to deal with.
Hi Tom,
Thank you so much for leaving us a review. That is probably the best compliment (comparison) we've ever received!:)
- The Kabbage Team
Katie!
Thank you for answering all of my questions! I needed to speak to a confident rep, to know where I stood, and you delivered. Weeks ago, Kabbage helped this client affected by Hurricane Irma, and Katie finished it out. She instantly applied my current payments, brought me up to speed, and I am now back in business making $money$ with Kabbage!
Katie, you are the best,
Tom
Hi Tom,
Thank you so much for sharing your story. We are so thrilled to hear about the upswing your business has taken! Keep up the great work.:)
- The Kabbage Team
Jeff T was kind, professional and helpful. He solved my concerns and answered my all questions. Love Kabbage!
Hi Chris,
Thank you so much! We love Jeff!
- The Kabbage Team
Every time I've called, I've gotten my questions answered and a solution presented. I've had a few situations that required some additional work on their end and the flexibility is very appreciated. This last time, Zelenka H was able to help me arrange a transaction for which the timing was down to the wire - I hope I get her on the phone next time too.
Hi Tyler-
Thank you so much for taking the time to give us a review. We appreciate you!
- The Kabbage Team
Answer: I definitely would not recommend Kabbage to anyone, but especially to someone starting a new business. The interest and fees will kill your new business before you've even had a chance to get it started. I own a small business (2 employees, $200K in annual sales) that is over 15 years old, and the Kabbage loan I took out for $25K for an expansion nearly bankrupted my business. There are better ways to find funding for a new business - grants are out there for women who want to start a business, you can try your luck at crowdfunding (look at Kickstarter, Indiegogo, Rocket Hub, Crowdrise, Angellist, Quirky, and others), approach local friends or family members who would like to invest in your business (you can use ZimpleMoney, com to keep track of their loan payments). Kabbage is a stupid and dangerous way to start up a business. Only a complete idiot would do that.
Answer: Thanks for your question, John. Kabbage's loans are fundamentally different in structure from a traditional loan. Interest isn't charged on the loan balance, and a customer can pay a loan back early and save on future fees. We encourage you to take a look at our "How it Works" page on our website for help understanding the fee structure. If you have any questions not answered there, you can give us a call at 888-986-8263. Thanks for getting in touch!
Answer: Hi Jessica, you can go on their site and enter the amount you want to "borrow" and Kabbage will give you this information up front before you agree to receiving the cash. I borrowed $21,000 and paid nearly $8,000 in interest and fees. It HURT my business, very much! I strongly encourage you to try other companies or look to local lending networks or a local bank.
Answer: It's based on them having access to your bank account through you online banking. You need to provide your institution and password so they have full access to your account. They are not trustworthy. Do not allow them access to that information.
Kabbage provides automated, online financing to small businesses in minutes.


Hi Julie,
Thank you so much. We love Anna!
- The Kababge Team