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Kabbage Reviews Summary
The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.
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You guys are a TEN i am with kabbage for many years always had great service
Thank you and happy holidays
Ben
Jared L. Was a huge help with my questions. Reps like himself are a huge reason I have chosen to stay with Kabbage for so long. Thanks!
Whitley was helpful until my issue was fixed. It's a pleasure to work with a company that hires employees of her caliper. She was on it as soon as I had a problem, provided a solution and when that solution didn't work, found another solution to fix it!
Faced with some type of technological glitch I was connected to Whitney Lovelace. She very quickly was able to diagnosis the issue, listened attentively to my situation, while keeping me on line, went to her supervisor who then went to other personnel to fix the problem. The customer service received was exemplary.
It is a pleasure to do business with Kabbage.
Zelenka helped me with my questions and offered tremendous customer service. Very satisfied with how she handled my questions.
We spent a few weeks researching the best option for our business to take out a small business loan. We regret everything about picking Kabbage. After extensive conversations with the Kabbage agents, we were convinced that if we were able to pay off our loan within 6 months that the interest rate would only be 3% with no additional costs.
They use confusing rhetoric and when we realized that we were actually going to be charged 40% interest/APR/etc, they were in no way helpful or considerate. They refused to let me read the transcripts or listen to the taped phone calls between the agent I spoke with. The agent who by the way is no longer with the company. I am certain that I double checked several times with this agent and yet we ended up paying close to an additional $10K which we would never ever have chosen to do.
AVOID THIS COMPANY.
Ms. Lovelace was very professional, knowledgeable and direct. Great support! I would hope that all of your support was this professional
ZELENKA IS WONDERFUL and strived to assist me. She was more than courteous and appeared professional at all times. You should certainly seek to retain and promote.
There was a technical glitch on the website where I manage my account, Jared was prompt, and able to totally resolve the issue in a very short amount of time. I have been using Kabbage since 2014 and love the ease of access to funds and customer friendly service
Lets keep this short and sweet, this company is a rip-off. Their annual APR is as highest 48%. I got approved for 18k and borrowed 12k for an expansion project for a business. Because there fees are so outrageous I ended up borrowing more from them just to pay them back. This company is just like quicksand. Youre better off with a credit card that charges you 15%, or 20%APR. It comes out cheaper and has more flexibility. DO NOT USE THIS COMPANY. You will end up in a worse situation then you are now.
Fantastic customer service. Rep was very pleasant and and very understanding regarding my issue. My problem was resolved on the very first call. Had to call back got the same rep who handle the situation.
She really followed up with me and i liked that sometimes people don't follow up but she did. Very satisfied with the service
The agent Abby is the nicest most considerate and understanding customer service rep I have ever dealt with. She has helped me through financial and emotional patch. I am forever grateful!
Beyond excellent customer service received from Anna!
Extremely professional!
Extremely polite!
Extremely knowledgeable!
Extremely friendly!
She was able to answer all of my 109 questions! Thank you Anna!
I need some info on my previous loans. Jeff was quick and helped me out in mins. I was worried that is process would take forever. Very painless. Thanks Jeff!
Although Kabbage fees are expensive, Anna was very pleasant and able to answer some confusing questions I have today, trying to understand the fee structure of Kabbage. I guess it can be used for short-term projects.
Zelenka Was very professional and extremely polite! She handled my request very quickly! It was refreshing to talk to someone eager to help and get it right the first time! Most call centers I call aren't nearly that efficient or polite! Thank you ma'am for all your help!
I made a call to confirm my up coming payment and Jared L. Was very helpful and understanding when I was not able to log in with my password.
Made my call very easy and heart warming to my needs.
Thank you Kabbage for having Jared L..
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Kabbage provides automated, online financing to small businesses in minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members