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Kabbage Reviews Summary
The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.
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Ms. Zelenka Harris, was very professional and understanding of our situation at this time. Ms Harris, was a pleasure to speak with she handled this matter in a timely manner.
I called in because I was having issues connecting my bank account. Jared had issues as well, so he elevated it to the section that could help. Jared followed up today to let me know my bank account was connect and all is good to go again.
I had to use them due to a health crisis in my family. Wow, the interest is a killer. The money came quickly but wow I s expensive. Wb Hawaii
My rep was very pleasant and informative. He was able to answer all of my questions and my call was answered just after dialing. I love that I dont have to press a million numbers to reach a rep.
Your rep, Zelenka Harris was very helpful and pleasant to speak with today. She solved my issue in a timely fashion
I called in to get a better understanding of how my line of credit works and my options moving forward. Jeff explained the service in basic terms, my options of paying off my loan early and how I can actively use my funds. He answered my questions and made my decision to utilize the services of Kabbage that more concrete! Thanks again!
Jimena provided service and quickly helped me link up my accounts. We use it and pay it off bi-monthly so we don't incur high interest.
Whitley Lovelace was great at listening my request and responding promptly. When one our client check was returned, I made an online request to transfer money from my line of credit to my business checking account to cover up the difference we needed to pay for our payroll and other checks. Luckily, The same day our client wired the money after apologizing. Next day when the wired money was confirmed I called Kabbage to stop the transfer since there was no need anymore. Whitley listened carefully and consolidate with her manager and the money transfer was reversed immediately. Thank you Whitley!
Kabbage is a great example of a company not making something 5 or 10% better, but really revolutionizing a service. We could not be more pleased with Kabbage. Extremely easy to use, very clear about fees and payment schedule, well-built interface, and best of all, much easier to work with than a bank. Thank you for helping our business make our dreams a reality! We looked into similar services before finding Kabbage and it was a no-brainer - Kabbage's rates were less than half of the other contenders.
Customer service is also excellent! I spoke to Zelenka Harris today and could not have been happier with my experience.
Zelenka Harris was very gracious and helpful. I called in to get more details about how the program works after having it fully funded. She went over the amounts and made it easy for me to understand what was happening. Then she even showed me on my account page where I could find the information in the future. Highly recommended!
I call to find out what I need to increase my line of credit and Jimena was prompt with the right answer and made me satisfied.
I use Kabbage when some of my clients are slow to pay and it helps me out of bind. But this month was especially slow so I had to call and get some advice and was helped by Zelenka Harris who was very prompt and gave me some options.
I do wish however that in the rare cases that there were more options and/or options to lengthen terms when business climate changes a bit this would be more optimal for small business like myself who run accross situations.
Nahian Rahman was delightful and his approach made it easy, it was a painless process. The interest rates were excellent and I would highly recommend Kabbage to all my business owner friends. Thank you Nahian
Jeff Thornton followed up with me to see if I was satisfied and a pleasure to speak to as well.
At a time when My business needed it the most, I turned to Kabbage for help. Although there were some challenges that needed to be addressed on my end. All of the Kabbage employees that I dealt with with pleasant and Helpful. Whitley especially made me feel like she truly cared about my situation and helped me through the process. She helped guide me through the technical issues with applying. Thank you for being there for me, my Company, and its employees when no one else would help.
This service was referred to me by a colleague for a quick infusion of capital into my company. I was not a believer until I tried it. The application process was quick and easy. My follow up call with the rep Jeff Thornton was pleasant and reassuring. I will definitely use this service in the future and recommend it to my colleagues.
The customer service agent was awesome, patient and so helpful in regards to payment options. She explained how the 3 different ways I can pay off my account. I would highly recommend Kabbage to any business looking for quick cash to help their business~
For the first time since I starting using Kabbage I was not going to be able to make a payment. Because my payments have always been on time, Christian helped me with a 10 day deferral. He really helped me out of a difficult situation. Thank you!
Jared was fast to help and solved my situation above and beyond my expectations! Thank you so much, Jared!
The customer service rep was available right away. She was able to guide me through the process very efficiently.
Jimena was great.
Since you need 100 characters to send this review in, i'll just keep on typing and typing, i'm sure i'll get to the end soon enough. I don't have a character counter, so I'll just keep typing and typing until i think i've typed enough. Is this enough? Is anything ever enough? Who knows, maybe since i'm getting to the end of the box it might just be long
From the business
Kabbage provides automated, online financing to small businesses in minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members