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Kabbage Reviews Summary
The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.
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As a small business I need to surround myself with an educated supported "team" both inside the business and outside the business. I count Kabbage as a valued "outside" team member. The service I received from Jared and their team was smooth, professional and much appreciated. Thank you Jared!
Very happy with the account I just set up with Kabbage. Zelenka did an outstanding job helping to get me through the process in minutes.
I had a 'ghost' payment that had hadn't posted to my account & was worried that I would default. I spoke with Arch & Zelenka (and another rep, I am sorry, but I cannot remember her name) over the three anxious days. Everyone was helpful and they even pushed back the due date of my loan a few days to ease my mind until the 'ghost' showed up. They have a team of Rock Stars working customer service! Thanks, Shonn
Josh was very courteous and help me in no time. Feel much better now that I know I will be able to meet my financial obligations in times of difficulties.
Thank you again!
Babra Mungia is the best customer service representative and she makes the customer having the best impression to deal the business with Kabbage successfully.
Jimena took very good care of me, answered question, gave me reasons for new features offered and took care of an issue for me quickly.
The best customer service you could ask for. Customer rep polite and very helpful. I spoke today with Jared who solved my problem and understood my needs.
Zelenka was very helpful in helping me understand the ins and outs of how some of the system worked. A few things were confusing at first, but she was able to clarify the difference between "unauthorized" and "unavailable". I appreciated her time and clarity.
I have been VERY happy with Kabbage for about 3 years now. Recently there have been a few system glitches with my connected bank accounts. Jared has been polite, courteous and all around amazing in his efforts to help! Thanks Jared!
Jared was amazing in staying in touch, while I have gone through the process of changing my name (both first and last) and the name of my business. I appreciate all he has done. Now to call and change my email- and then everything will be accurate.
Jared at Kabbage was extremely helpful in helping me get working capital for my business. The process was easy and I got funding within a day after being approved. I've read other reviews before applying and although their were some skeptics and truth to some degree, I'd simply recommend you read your contract before signing up. Know what you're signing and understand if you're able or unable to fulfill the obligation. Overall, I had a excellent experience with Kabbage.
Whitley Lovelace has given me the best customer service I have ever had with any company I've dealt with throughout the years. She gave me quick responses every time I contacted her. Words can't describe how grateful I am to have had suck an excellent rep on my side. Thank you
As a new customer with Kabbage, I had a few questions and issues with the overall process, primary/secondary accounts and so forth, shortly after receiving approval.
When I spoke with Anna during my first call, it was obvious that she works with each client personally and takes ownership to resolve the issue completely.
In my case, she went out of her way to speak with the operations staff about my issue, communicated with me about what needed to happen and set realistic expectations about timing for resolution. When it was resolved, she made sure that all was in order and that I was all set to use the account.
Anna's just taken the same personal approach in resolving a more recent issue, so it's obvious that she truly "gets it" and does what it takes to address all client concerns.
Anna is an exceptional client service representative - five stars from me!
Very fast communication and helped out with my problem in a matter of minutes! Thank you for your help!
Whitley Lovelace is an outstanding representative for your company. Speedy and proficient.
Thank you.
Jared was great to work with! Everything is always quick and smooth and rates are better than competitors I have checked. Thanks again!
He was polite, fast, and did a great job completing our request. Not much else to say, except that I appreciated him enough to come here and write this review!
I had to speak with a representative today about an issue with my account. Whitley was very courteous, helpful, and helped me set my mind at ease. Her presentation was professional, friendly, and helpful
Whitley took care of my issue as one of my bank accounts "fell out" and no matter what I did, would not reconnect. Whitley took care of it and had it reconnected for me with lightening speed, allowing me to get back to my business without delay. Thank you so much! Kabbage is a real asset to me, it has enabled me to purchase quality items and grow my business.
I have spoken to quite a few representatives over the years during my dealings with Kabbage! I do believe I have spoken to Josh before and had the same feeling of kindness, personable concern for my situation and a ready and willing attitude to do anything in his power to give me A+ service and make me feel special! Thank you, Josh! You will not be forgotten!
From the business
Kabbage provides automated, online financing to small businesses in minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members