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Kabbage

3.2

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Kabbage Reviews Summary

The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.

This summary is generated by AI, based on text from customer reviews

service
29
value
26
shipping
10
returns
9
quality
23

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Paige Cooper
February 17, 2018

Paige Cooper was very helpful and followed through as promised in regards to my request. Great customer service!

Date of experience: February 14, 2018
Illinois
1 review
0 helpful votes
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Keep on Kabbage!
February 16, 2018

After getting the run around with my bank of 25 years, I was told to turn to Kabbage. I did so last year and it was wonderful! Even better, I went back this year and it still is great - CONSISTANCY! Zalenka was tremendous, answered questions and got me to my rep when she was done! CLONE HER

Date of experience: February 13, 2018
Virginia
1 review
0 helpful votes
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Awesome
February 15, 2018

Great service and very helpful. Excellent service and fast answers to my questions. I really do not have much else to say here.

Date of experience: February 12, 2018
New York
1 review
1 helpful vote
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Feedback
February 14, 2018

The process of re opening my account was quick and painless. I worked with you rep Paige Cooper who assisted me at each step and updated me constantly. She was professional and courteous.

Date of experience: February 12, 2018
Illinois
1 review
0 helpful votes
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Unbelievably amazing
February 14, 2018

This is one of the best phone calls that I have ever had the customer representative not only listen to me but she also give me the opportunity to explain why I should qualify for the loan even though I don't have all the requirements I've been turned down many times fortunately this time I feel like I've been turned down but I received great customer service I hope all those people are going to be torn down receive such an excellent customer service so that they can recommend the company to other people

Date of experience: February 11, 2018
New Jersey
1 review
0 helpful votes
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Kabbage is Great!
February 11, 2018

Morgan was so helpful in explaining how my loan worked and went above and beyond her call of duty to help me when I had an issue with my account. I am so grateful that I have Kabbage on my side while I build my business. I really don't know of any other service that comes close.

Date of experience: February 9, 2018
Louisiana
1 review
1 helpful vote
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Thanks!
February 11, 2018

I appreciate all of the help from Jared, getting everything up to date on my Kabbage line of credit!

Date of experience: February 8, 2018
Florida
1 review
0 helpful votes
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Love them
February 11, 2018

Zelenka Harris was very quick and thorough with my question thanks. Always easy to deal with and rates are good

Date of experience: February 8, 2018
Colorado
1 review
0 helpful votes
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Terrific customer service and attention to detail. Worked with Jimena, and could not have been more please with level of integrity and follow up to my issue. More companies need to train like this.

Date of experience: February 8, 2018
Colorado
1 review
1 helpful vote
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If you need quick easy cash for your business, don't hesitate to use Paige Cooper and the people at Kabbage. Fast and easy are the best words to describe them with a mix of friendly and attentive.

Date of experience: February 7, 2018
Illinois
1 review
0 helpful votes
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Customer service
February 9, 2018

Jared L. Provided superior customer service. I was cash poor before a payment was due. First time in 11 years that I had that problem. Jared was extremely helpful, courteous and was able to delay my payment for 1 week, which helped tremendously. I would highly recommend Kabbage to all small businesses. Thanks Jared.

Date of experience: February 6, 2018
California
1 review
0 helpful votes
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Phone inquiry
February 9, 2018

Jared was very helpful and pleasant. The phone connection was a little weak and kept cutting out. Not sure if it was my cell phone or your phone system.

Date of experience: February 6, 2018
Alabama
1 review
0 helpful votes
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Customer Service
February 9, 2018

I have been in business for a while and I can honestly say I have never had better customer service than Jared L. He helped me and stayed in contact with me from start to finish. I will always remember this and recommend Kabbage not only for the rates but the superb customer service. Good job Kabbage Team!

Date of experience: February 6, 2018
Louisiana
1 review
0 helpful votes
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Jeff Thornton great CSR. He was efficient and very thorough. I appreciate his promptness and consideration and for taking care of my account needs.

Date of experience: February 6, 2018
New York
1 review
0 helpful votes
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Amazing customer service
February 7, 2018

Just got off the phone with a customer service rep at Kabbage. Whitley Lovelace was awesome. She handled all of my requests quickly and with a very positive up beat attitude. Whitley is an example of what customer service is supposed to be!

Thanks Whitley!

Date of experience: February 3, 2018
Ohio
1 review
0 helpful votes
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Help when I needed it
February 6, 2018

I was cash poor just days before my final payment was due to Kabbage. I spoke with Whitley Lovelace and she walked me through the process of extending my due date by 1 week to get the cash I needed to make the final payment. It worked out tremendously well for me. Thank you.

Date of experience: February 1, 2018
Texas
1 review
0 helpful votes
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Reopened account
February 6, 2018

Paige did a great job getting my account opened back up. Too bad her talent is being wasted at a company that lies to its customers.

Date of experience: February 1, 2018
Indiana
1 review
0 helpful votes
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Jarred did a wonderful job today. First helping me get my account unlocked and then providing me with the report needed for my accounts for my 2017 tax returns.

Date of experience: January 31, 2018
Texas
1 review
0 helpful votes
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Great customer service
February 6, 2018

Spoke with Josh, very helpful and quick response to my issue. Everyone has been extremely nice and helpful.

Date of experience: January 30, 2018
Virginia
1 review
0 helpful votes
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I had a very pleasant experience with Josh Sanders who helped me out with a complicated situation and made me feel better because of his compassion. I wish ALL of your agents could be this way. We are all people here with life problems and sometimes we need kindness, understanding, and help. So thank you Josh for your help and for calming me down a bit.

Date of experience: January 27, 2018

From the business

Kabbage provides automated, online financing to small businesses in minutes.


kabbage.com
Founded in 2009
Atlanta, GA