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The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.
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Paige Cooper was very helpful and followed through as promised in regards to my request. Great customer service!
After getting the run around with my bank of 25 years, I was told to turn to Kabbage. I did so last year and it was wonderful! Even better, I went back this year and it still is great - CONSISTANCY! Zalenka was tremendous, answered questions and got me to my rep when she was done! CLONE HER
The process of re opening my account was quick and painless. I worked with you rep Paige Cooper who assisted me at each step and updated me constantly. She was professional and courteous.
This is one of the best phone calls that I have ever had the customer representative not only listen to me but she also give me the opportunity to explain why I should qualify for the loan even though I don't have all the requirements I've been turned down many times fortunately this time I feel like I've been turned down but I received great customer service I hope all those people are going to be torn down receive such an excellent customer service so that they can recommend the company to other people
Morgan was so helpful in explaining how my loan worked and went above and beyond her call of duty to help me when I had an issue with my account. I am so grateful that I have Kabbage on my side while I build my business. I really don't know of any other service that comes close.
Terrific customer service and attention to detail. Worked with Jimena, and could not have been more please with level of integrity and follow up to my issue. More companies need to train like this.
If you need quick easy cash for your business, don't hesitate to use Paige Cooper and the people at Kabbage. Fast and easy are the best words to describe them with a mix of friendly and attentive.
Jared L. Provided superior customer service. I was cash poor before a payment was due. First time in 11 years that I had that problem. Jared was extremely helpful, courteous and was able to delay my payment for 1 week, which helped tremendously. I would highly recommend Kabbage to all small businesses. Thanks Jared.
Jared was very helpful and pleasant. The phone connection was a little weak and kept cutting out. Not sure if it was my cell phone or your phone system.
I have been in business for a while and I can honestly say I have never had better customer service than Jared L. He helped me and stayed in contact with me from start to finish. I will always remember this and recommend Kabbage not only for the rates but the superb customer service. Good job Kabbage Team!
Jeff Thornton great CSR. He was efficient and very thorough. I appreciate his promptness and consideration and for taking care of my account needs.
Just got off the phone with a customer service rep at Kabbage. Whitley Lovelace was awesome. She handled all of my requests quickly and with a very positive up beat attitude. Whitley is an example of what customer service is supposed to be!
Thanks Whitley!
I was cash poor just days before my final payment was due to Kabbage. I spoke with Whitley Lovelace and she walked me through the process of extending my due date by 1 week to get the cash I needed to make the final payment. It worked out tremendously well for me. Thank you.
Paige did a great job getting my account opened back up. Too bad her talent is being wasted at a company that lies to its customers.
Jarred did a wonderful job today. First helping me get my account unlocked and then providing me with the report needed for my accounts for my 2017 tax returns.
Spoke with Josh, very helpful and quick response to my issue. Everyone has been extremely nice and helpful.
I had a very pleasant experience with Josh Sanders who helped me out with a complicated situation and made me feel better because of his compassion. I wish ALL of your agents could be this way. We are all people here with life problems and sometimes we need kindness, understanding, and help. So thank you Josh for your help and for calming me down a bit.
Answer: I definitely would not recommend Kabbage to anyone, but especially to someone starting a new business. The interest and fees will kill your new business before you've even had a chance to get it started. I own a small business (2 employees, $200K in annual sales) that is over 15 years old, and the Kabbage loan I took out for $25K for an expansion nearly bankrupted my business. There are better ways to find funding for a new business - grants are out there for women who want to start a business, you can try your luck at crowdfunding (look at Kickstarter, Indiegogo, Rocket Hub, Crowdrise, Angellist, Quirky, and others), approach local friends or family members who would like to invest in your business (you can use ZimpleMoney, com to keep track of their loan payments). Kabbage is a stupid and dangerous way to start up a business. Only a complete idiot would do that.
Answer: Thanks for your question, John. Kabbage's loans are fundamentally different in structure from a traditional loan. Interest isn't charged on the loan balance, and a customer can pay a loan back early and save on future fees. We encourage you to take a look at our "How it Works" page on our website for help understanding the fee structure. If you have any questions not answered there, you can give us a call at 888-986-8263. Thanks for getting in touch!
Answer: Hi Jessica, you can go on their site and enter the amount you want to "borrow" and Kabbage will give you this information up front before you agree to receiving the cash. I borrowed $21,000 and paid nearly $8,000 in interest and fees. It HURT my business, very much! I strongly encourage you to try other companies or look to local lending networks or a local bank.
Answer: It's based on them having access to your bank account through you online banking. You need to provide your institution and password so they have full access to your account. They are not trustworthy. Do not allow them access to that information.
Kabbage provides automated, online financing to small businesses in minutes.

