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Kabbage

3.2

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Kabbage Reviews Summary

The company has garnered significant criticism for its customer service, particularly regarding the handling of PPP loans, with many customers reporting unresponsive support and frustrating experiences in accessing funds. While some reviews highlight the ease of obtaining loans, the high fees and unfavorable terms have led to perceptions of predatory lending practices. Positive feedback is limited, primarily centering on individual staff members who provided assistance. Overall, the sentiment reflects deep dissatisfaction with the company's operational reliability and support, raising concerns about its commitment to small business clients and the integrity of its lending practices.

This summary is generated by AI, based on text from customer reviews

service
29
value
26
shipping
10
returns
9
quality
23

We monitor reviews for authenticity

New York
1 review
3 helpful votes
Follow Dan H.
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Fantastic company
August 20, 2017

You people leaving reviews complaining about the fees and payment schedule, it's almost comical. You know exactly what you are going to be paying and the fees every month before you take the loan. Why in the world would you take that loan and then complain about it when you can't pay it back? Seems like your business model is the problem and not kabbage. Either that or your used to just defaulting on loans, and with kabbage they make it very difficult for you to do that. If you run a successful business kabbage can be a godsend to purchase inventory that otherwise might not be available. Money is in bank account in a day or two and payment schedule is clear as day. Best thing is if you pay off early you save on future fees. Great company but not for deadbeats or people who don't understand strict payment schedules.

Date of experience: August 18, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Dan! We appreciate you and your review so much! We aim to make the process, from qualification to utilization, as straight forward and transparent as possible. Thank you for affirming that. Please let us know if there is anything we can do to make your experience even better!

- The Kabbage Team

Michigan
1 review
1 helpful vote
Follow Sheldon B.
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Paige Cooper is an excellent asset to this company. Paige was very professional and courteous to me and didn't make me feel uncomfortable. I would advise Kabbge to keep this employee for if a competitor was to discover her, they would give an unrefusable offer! Keep up the good work Paige we need more caring professionals like you and if you're ever in Flint Michigan lunch and accommodations are on me.

Date of experience: August 16, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Sheldon! Thank you so much for your kind words. We very much appreciate you!

-The Kabbage Team

Connecticut
2 reviews
4 helpful votes
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I have been using Kabbage for 2 years, and I'm thankful for access to their funding for obtaining inventory. I sell on Amazon and have to purchase inventory to transfer to their warehouse. Kabbage has been a great asset for growing my business. As the revenue builds in the Amazon store, the payment is only released bi-weekly, so Kabbage is quite beneficial during those in between times to replenish hot selling items. The customer service is great, I have especially been helped by the assistance of a particular supervisor, Carolyn, who is amazing! Kabbage offers a short term loan with fees, but well worth it for suiting my needs. I would highly recommend them to prosper your ecommerce business.

Date of experience: August 9, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Teresa- Thank you so much for your awesome review and for the shoutout to our amazing supervisor Carolyn!:)

- The Kabbage Team

Florida
1 review
7 helpful votes
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Waste of time!
July 27, 2017

Its a joke! They take your info run your credit and not approve! My amazon seller account its 5 year old we sell 800,000 plus every year and credit score its good at 7.49
Still did'nt get aproval after sending them all documents and took over a week to get a response! Dont do it its a waist of time

Date of experience: July 25, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi David- Thank you for your comment. We apologize for your frustration. When evaluating your data channels, our system looks at many different factors that are considered when determining qualification. We are always happy to discuss your account further by giving us a call at 888-986-8263 or [email protected].

- The Kabbage Team

Texas
1 review
7 helpful votes
Follow Peggy B.
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Never again. Never will I recommend this company to anyone. They somehow took two very large payments out of our business account and a week later still have not returned it. Now our business account is negative and no refund of our over payment 7 days later. The staff is not helpful and very rude with their own mistake. I have asked for a transaction receipt to prove that they put the monies back in our account and they say that don't have one! Very scary for a small business owner. They have caused very serious issues now with our business and this loan should have helped. BEWARE to ALL!

Date of experience: July 24, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Peggy- Thank you for your comments and apologize for your unsatisfactory experience. Your case is a unique one and not a normal situation. Please let us know if there is anything we can do to make your experience better.

- The Kabbage Team

Florida
2 reviews
5 helpful votes
Follow Zack S.
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Read all other reviews and slightly put off initially. However after more research and speaking with the representatives on the phone, this is a short term loan to bridge a financial gap that you know you can pay back quickly.

I only consider using this service with the intention of paying back within 30 days. Took out 5k and paid it back within a week with minimal fees was extremely helpful for my business to keep everything flowing.
Taking a large sum and then paying back over 6 months is asking for trouble and all the negative reviews seem to be because of this. If a longer term loan is what you need to do for your business then go get a conventional loan and DO NOT use this service.

In summary, if you need a short term loan whilst a payment clears and you can pay back very quickly, this is a great service.

Date of experience: July 13, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Zack,

Thank you so much for sharing your review! We couldn't agree more with you. As you pointed out, it is very important to understand what the payback structure is before agreeing to take the loan. That way, you can ensure a positive experience and high return!

Thank you again!

- The Kabbage Team

California
1 review
9 helpful votes
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Extremely high interest rate and will go after any sort of funding options you give them, paypal, bank accounts etc. They say the more funding options you provide, the higher you can qualify for NOT, they just want more options to get their money back ASAP. On 5000. 00 I was charged 1250. 00. Outrageous! If you want an easy funding source and have paypal, try Paypal Working Capital. Love it! Get funding up to 11,000 each time and even though I end up paying back over 2,000 a month, it comes out of each transaction that is processed so I do not have to worry about making a payment. If I have a bad month, it is ok, it can go out numerous months. On 11,000 loan, my interest or loan fee was 1200. 00. Kabbage actually put me in a bad spot and I was grateful when it was finally paid off. Do Not Do It!

Date of experience: June 9, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Jen,

Thank you for your review. We completely understand your frustration. We are here to work for you, not against you. This is why we show you a breakdown of your total cost and payment schedule before you ever agree to utilize your Kabbage funds. If the Kabbage product is not for you, then we completely respect that! We wish you all the best.

- The Kabbage team

California
1 review
13 helpful votes
Follow Brian M.
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If I could've given Zero stars I would've. We were thinking about expanding our company in the fall and thought it would be a good idea to set up some additional funding in case we needed it. We had been bombarded with both internet and regular mail advertisements from them and figured that we would give them a try. I filled out the application and waited for a reply. The automated system said that I needed to connect more services in order for them to get a better picture of my company's revenue statements. Being a company that never purchases anything on credit, we only have one revenue stream and it goes through our business checking account. I called and spoke with * and was told to give it a few days for the underwriters to look at our application and call back for an update, I called back a couple of days later and spoke with * and he told me that I didn't qualify and that my application would never be seen by an underwriter because I didn't meet their standards. According to the application, I had to have a 500+ credit score(I Do), been in business over a year(I Have... almost 4 years), and have a minimum monthly revenue stream of $4,200(which I have triple that amount), but apparently there are hundreds of qualification points that they look at in order to determine your approval that they don't tell you about. Unfortunately, they rely on a computer program to look at all these factors and never let a human see anything until an approval happens. As far as those "hundreds of points of qualification", why didn't they ask them in their application or include them in their advertisements. Seems like false advertising and data gathering to me. I didn't have to have the funding, so in a way I should be thankful. I think the main reason I am angry is that they wasted my time and weren't completely honest about their approval process from the start. In a world where your company reputation can make you or break you, why take the chance with speculative business practices. Be upfront and honest, state your requirements clearly, and have more human involvement in your decision making process. I have asked that my file be closed and my information not be shared with anyone. * assured me that it was closed and safe... it had better be!

*Personal information redacted by admin

Date of experience: June 2, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Brian- Thank you for your review. We completely understand your frustrating and apologize for your disappointment. We would never hold information back from your intentionally. The hundred's of data points your reps informed you of, are technically correct. These data points are located in the qualification algorithms we use. When you link your business data channels, our algorithms automatically evaluate. Unfortunately for some, our business model is automated. This can make for quick and human-free qualification, which is a fit for some small business owners, but not all. All that being said, thank you again for leaving your thoughts. We wish you nothing but the best moving forward.

- The Kabbage Team

Maine
1 review
17 helpful votes
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This company is disrespectful, dishonest, and unethical. PLEASE, I'M TELLING YOU IF YOU VALUE YOUR BUSINESS, DO NOT USE THEM! They did not honor their agreements. Their loans will send your company into a tailspin instead of helping it. Outrageously high rates with huge payments. After consulting with them, they made an agreement to change my monthly payment, then without contacting me, cancelled it and proceeded to draw random payments from my bank account without informing me. When I contacted them about it, they were unable to give me a straight answer and when I demanded a straightforward explanation, they threatened to turn me over to a lawyer. STAY AWAY AT ALL COSTS!

Date of experience: May 8, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi David,

Thank you for your message and apologize for your unsatisfactory experience with us. I looked at your account and see that our Customer Service team attempted numerous times to connect you with the correct department who could handle your situation. Please let us know what else we can do to help. Thank you.

California
1 review
9 helpful votes
Follow Vielka H.
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It seemed that I met their basic requirements of annual revenue, credit score, and time of business but it took nearly a month for them to provide me with a very vague rejection. During that time, I kept calling and was told over and over again that they would call back that day or the next, and they never did. Or they would ask for something that I wasn't sure would be helpful, but I would qualify that, send what they needed, and then ended up waiting even more. I realize they are advertising a holistic review and would likely want to be thorough, but then that warrants better response times and an actual response to why something is rejected. In other words, it should not take a month to provide that type of answer especially when, in that time, I could have gone elsewhere or improved whatever it was they needed me to improve.

Date of experience: April 21, 2017
Wisconsin
2 reviews
11 helpful votes
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Preditory late fees
April 6, 2017

Used the kabbage funding and over sell upfront on how great the sales pitch was on interest rate, well i jumped in, 2/3 of the year we made all the payments on time then had a moment we slightly slipped behind, this program is designed for us to fail, the extra fee for every payment made late is part of the business model for them to make money off these kinds of loans, no doubt. Think about then they decreased the payback time now to six months and before you hardly get a chance to put it to work for you the huge number is on you the first 90 days. Paypal credit makes much more sense, used 2 loans from them so far(perfect), and its not highway robbery like kabbage. Its a preditory advance(loan)and will cost you dearly if you slip up, shame on kabbage for the huge fees, nice business model for them, they are bottom feeders praying on loan failure with no regulations because of the word "advance" no loan. Stay away from them. No at all recommended

Date of experience: April 4, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Curt,

As we want nothing more than for our customers to succeed, we are incredibly transparent with all of our terms and cost before you ever agree to draw funds with us. We show you a complete breakdown of your expected payment schedule and inform you of potential late fees. I looked at your account and see that we were in constant communication with you and attempted to work with you.

We wish you the best of luck with everything.

Sincerely,

The Kabbage Team.

Arizona
2 reviews
18 helpful votes
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Sharks beware
April 3, 2017

Kabbage is a bait and switch company. They lead into of lot of loans and very high origination fees. When you have most of the debt paid off and get behind in payments they don't tell you but they sell it to a financial company that sues you for the money. Thats right they sue you. I've lived for 60 years and not once have been sued. Stay away from these sleazy lenders.

Date of experience: March 31, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Charles,

We hold ourselves to an incredibly high standard and are proud of the customer service we provide. We do not have an origination fee, rather a monthly loan fee that you will incur every month you have a balance with us. We do not have a pre-payment penalty and encourage early payback. We are extremely transparent with our cost and show you a breakdown of what the monthly payment is going to look like before you ever take Kabbage funds.

We are always willing to work with the customer, as we understand that business can fluctuate. I looked at your account and see that we made multiple efforts to reach out and work with you. I also see that we were in constant communication with you about your situation.

We wish you the best of luck with all of your future endeavors.

Sincerely,

The Kabbage Team

Florida
1 review
8 helpful votes
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No solution or advise?
February 26, 2017

What just happened? Declined by a auto system wow! They want to see around 5k working capital so if you don't have it please don't waste time here. Do you really help a business that is growing or are you all about numbers Reviewed by a computer?

Date of experience: February 24, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Phillip,

I appreciate your feedback. Our system evaluates at the business data you provide in real time to provide you with a decision. To be eligible for a Kabbage line of credit, your business must be making at least $50k in annual revenue and must be in business for at least one year. You can view these qualifications on our website: https://www.kabbage.com/how-it-works/qualifying/. I apologize for any confusion over our requirements. We wish you nothing but the best of luck in your growing business!

Regards,

Annie York
Customer Success and Experience

New York
1 review
1 helpful vote
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A great service
February 23, 2017

Kabbage has been there for me to grow my business.So, thus far, Kabbage has been a godsend. They're the only lender who looks primarily at your cash flow to assess your eligibility. Kabbage has given me opportunities.

Date of experience: February 20, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Eric,

Thank you so much for sharing your experience! We are here for you and can't wait to see how your business grows!

Regards,

Annie York
Customer Success and Experience

New York
4 reviews
2 helpful votes
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Kabbage
February 23, 2017

Found it very easy and useful. Much better than others that wanted to charge me daily at high interest or that declined to lend altogether.

Date of experience: February 20, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Moishe,

Thank you so much for your review! We appreciate you and your business!

Regards,

Annie York
Customer Success and Experience

Michigan
1 review
11 helpful votes
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Unprofessional and Rude
February 13, 2017

I just intended to use Kabbage as a backup when I had cash flow issues in my business and signed up. I was approved and then was regularly hounded by rude employees, mostly it appeared to be from the middle east, on the phone and by email demanding to know if I ever intended to use it. I explained repeatedly that I would use it if needed. Finally I sent an email about how rude they were and they evidently dropped my approved line of credit as I received an invitation to apply for a loan again. Probably a good thing I never used them.

Date of experience: February 11, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Sue,

Thank you so much for your feedback. We apologize for your less than stellar experience. We hold ourselves to a high standard, so we appreciate hearing about your experience in order to improve ourselves.

We would love to resolve this issue with you. I am going to send you a private message so that we can set up a time to discuss. Thank you so much.

Regards,

Annie York
Customer Experience and Success

Maryland
1 review
13 helpful votes
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Kabbage is a scam
February 9, 2017

I've taken out two loans using Kabbage because I needed to fund my inventory requirements quickly. The process to obtaining loans from them is easy, but the terms are are too predatory for me to come back. The high interest rate with fees that I paid were 28% for 6 months for both loans. Annualized that's 56% interest rate. They connect to your bank, paypal and ebay to ensure they'll collect. I don't have a problem paying that monthly commitment as I contractually agreed to do, however, I have excellent business records and have always paid bills on time. For them to charge such high fees, to me, is considered a scam. Then after the loans are paid in full, they no longer allow me to borrow again. That's fine, I will never do so. To Kabbage and your interest rate algorithm - hope it blows up in your face.

Date of experience: February 7, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Paige,

Thank you for your review. We completely understand your frustration with this situation and we are always happy to discuss the matter further. We truly wish you the best of luck with all of your future endeavors.

Regards,

Annie York
Customer Experience and Success

Georgia
1 review
9 helpful votes
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#$%^@###
February 9, 2017

Their ads says $50,000 min, in business one year. Jumped through all kind of hoops providing info only to be denied for the reasons I discussed in the interview. Will not get a second chance to say no.

Date of experience: February 6, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Dana,

Thank you for your message. Your frustration is completely understandable. We are sorry that we were not able to offer you a line of credit at this time. In order to do our due diligence, we have to be able to see the complete picture of your business before we can provide an accurate answer regarding qualification. We wish you the best of luck moving forward.

Regards,

Annie York
Customer Experience and Success

Florida
1 review
8 helpful votes
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How they get you
February 7, 2017

Take out the 100% interest loan with kabbage... You will notice your first payment isn't do for about 35 to 45 days... they make you think your payment plus your loan fee is
Due in the 30 days... in fact your fee is due on the 30th day... so even if you pay off your loan 35 days... your fees are still all do... loan and ethic very sad... 0 stars... DO NOT DEAL WITH THIS COMPANY

Date of experience: February 5, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Thomas,

Thank you for your response. Kabbage® loans have a monthly fee for every month you have a balance. To avoid your monthly fee, the loan must be paid in full before the monthly fee's posting date. I reviewed your file and can confirm that your account was not paid in full before the monthly fee's posting date. The structure of our monthly loan fees are outlined in your loan agreement, which was presented to you and electronically signed before you accepted the funds to ensure transparency in regards to the cost of borrowing. I apologize for any confusion that caused this misunderstanding. We wish you nothing but the best for your business.

Regards,

Annie York
Customer Experience and Success

New Jersey
1 review
7 helpful votes
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Unless you've truly exhausted all lending options, do not do business with this company. Their rates are absolutely insane, even if your credit score is phenomena(which ours was) the rates are astronomical. They dangle no pre-payment penalties in front of prospective business customers, but the devil s in the details. Their loans are all loaded up front with huge fees and those fees only drop significantly towards the end of the loan term. Should you choose to make a significant payment on your loan (like we did after one month), they use those monies to pay off the months at the end of your term FIRST and work backwards. The backend payments have fees that are significantly less. In our case, the fees for the first six months are 790.00 per month, but beginning month 7, they drop to 186.00 per month.

Date of experience: February 1, 2017
Kabbage R. — Kabbage Rep
over a year old

Hi Christopher,

Thank you for your comment and we apologize for the misunderstanding about our process. Transparency is incredibly important to us and we are constantly making strides to educate our customers so that they know exactly what to expect. We wish your business the best of luck moving forward.

Regards,

Annie York
Customer Experience and Success

From the business

Kabbage provides automated, online financing to small businesses in minutes.


kabbage.com
Founded in 2009
Atlanta, GA