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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Easy to purchase, though it took a while to fulfil. I regret paying for express as it made no difference in the end.
Very happy with the purchase, shipping time and pricing for the product.
Great service and product! Highly recommended. Thank you for great customer care.
Staff experienced and know what they are doing, they explain the difference between each machine.
At first I was a little worried whether I would be getting my product in time but thanks the assurance of the online team, my product was delivered way ahead of time which was pleasant surprise. Really happy with the communication of the online team as well. I am thoroighly satisfied.
Easy to navigate web site. Good parcel tracking and reasonable mailing rates.
Shipping estimate didn't show until I entered address, even though I put in postcode in estimate.
Very helpful and amazing all round service. All my questions were answered quickly, and turnaround time from placing the order to having it to delivered was amazing.
Shipping was lightning quick (ordered one afternoon arrived before 8am the next day),
And I was impressed by how easy the process was. Also, the items were precisely as described for this ex-demo order.
Good customer service easy online ordering. Information was accurate.
In one work, i will say smooth. The site is clear and easy to use, delivery time was the show stealer for me.
Fast delivery, well packaged, item was exactly what I ordered
I always experience a very good Good Customer service with the team.
I was skeptical at first but saw that JW was an Australian company and felt more reassured about going ahead with the purchase.
Good transaction, knowledge staff and the store is in a good location which is very handy
Was having trouble getting the option to get the product shipped to even show up, had to go around another way to get that option.
Fast response time and helpful once I arrived to pickup the product, great customer service.
Always a good experience- will use again and recommend to others
Great transaction however no tracking number was provided.
Was ready to be picked up super fast
Got there pick it up happy as thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members