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JustFlowers Reviews Summary
JustFlowers has a rating of 3.5 stars from 5,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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Don't get what you ordered. You gat a cheaper arrangement and no resemblance to what you ordered. Got a $70 arrangement for my mother's funeral, sent by my daughter. I called the florist here in town and they told me what the order said. They aren't taking orders from them anymore.
I found out she paid $130 to Just Flowers and our florist got $70. BEWARE!
I ordered And arrangement with an upgrade of $20 for deluxe. This service hires local florists to fill the order. The order was filled based on the picture online and was not the deluxe. I was embarrassed by what arrived for my friends birthday. And I was an able to obtain a refund or even the $20 difference which was appropriate.
Kate B., we are here to help. Can you please provide your seven-digit order number?
I ordered a product from their online called over the blue horizon. Was a blue vase with calililys blue Hydrangea and assorted flowers. Pd 85.00 to be delivered on sat. They did not I called they said could not on sat had to be mon. I asked if before noon due to person getting product would be leaving. They said ok put in order. On mon at 1130 recieved text saying had to substitute. Clear vase. No blue flowers and put in daisies and red rose. This was for a sympathy delivery for a lost child named Blue. They refused to help in any way all they said was oh sorry I asked to get number of the florist they were using. They refused. The only thing they would do was give me $15 off. Would not cancelorder either. Very unsatisfying customer service. And not willing to help at all. If I cant buy what you have listed on your website then it shouldn't be listed.
Denise B., we are here to help. Can you please provide your seven-digit order number?
I ordered flowers a week ago, and they say they were delivered but the person never got them. I've been calling all week, they refuse to give me the name of the flower shop and refuse to give my money back! I'm complaining with the BBB!
Stashia Martinez, we are so sorry to hear about this. Our records indicate that your order was already delivered on July 27th. We will have our customer service supervisor contact you ASAP.
Fowers for a friend who passed away, ordered to be delivered 16th of July, i still have no confirmation they have been delivered and now 23rd of July. So missed the funeral by 6 days. I would never use them again. Can't add photo as i have not seen flowers yet, but have 5 emails telling me next day 5 times.
Hi Mike, we are here to help. Can you please provide your seven-digit order number?
Always very easy to do
Didn't receive the flowers until a week after it was supposed to be there. Customer service said they were going to find out what had happened but I never heard anything back from them. My cousin let me know a week later that they finally showed up
Ordered a plant for a funeral via the website 4 days prior to delivery. On the day it was to be delivered, they called and forced a substitution for a dish garden. When I called an hour later, they refused to cancel the order. Over 2 hours on the phone on hold, transferred to managers. They refuse to disclose the name of the local florist that they used. When i told them the name of the florist, because I made some calls, they denied this was the florist they contacted. They then called that florist to tell them they would not allow cancellation of my order. Got a measly $15 off for my trouble and wasted my afternoon.
Michaele Crawford, we are extremely sorry you had to go through with this. We will have our customer service supervisor contact you again to see if there is anything else we can do. We are here to help during difficult times such as these.
Excellent service and beautiful arrangement. Would definitely order again!
Very easy and quick! Lots of great offers.
When I tried to select 'Deluxe' for "Precious Love" arrangement, it jumped to "Hearts of Affection." I eventually concluded that if you add a few flowers to Standard "Precious Love," it becomes Standard "Hearts of Affection," which is priced the same as Deluxe "Precious Love." Not dishonest, but confusing.
Mom liked the flowers - that's most important!
This was easy and I have bought from you before and was satisfied. Last order was for Mother's Day and was not delivered until a week later. I assume it was because of the virus and so I just ordered from you again to be delivered on Monday July 6th to someone. It is a plant this time and hope
it gets there on time.
Very satisfied with the beautiful assortment of flower arrangements. Great selection.
Service was fine. No problems.
Easy to use website
Flowers were not delivered when requested. Called and emailed just flowers. Never received response back. Tried to look on line at my flowers I ordered picture was taken down. For 80 some dollars all that was delivered were carnations. I will never use just flowers again or recommend it. Finally July 3 after two months you send me a survey
I like the abundant amount of choices.
The flowers were for my aunt, she loved them. Delivered on time. Wish I could of seen a photo as She took pics with her phone and couldn't send them ( she is elderly). I live in MN. So its hard not knowing a good florist so far away. Would use again
So far so good
Always purchase my flowers from your wonderful site
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Elizabeth A., we are here to help. Can you please provide your seven-digit order number?