JustFlowersReviews 5,868

#1 the flowers were not delivered until late afternoon the day AFTER they were supposed to be delivered. #2 they looked nothing like what I ordered. I have never been so disappointed in a flower delivery in my life and will not use justflowers.com again. I had ordered these for my mom for her birthday and was embarrassed they were late and then how bad they looked. Also, why has it taken TWO months to ask if I received my order?!? Rediculous!

The flowers were beautiful, but the experience was horrible. I paid for fast delivery, but the flowers did not make it on time. After they were late, I had to call customer service, and the guy I spoke with lied to me. He said they were sent out to be delivered, but the deliverers couldn't make it by 1:00 PM, so they were just going to deliver the next day. I told him that I still wanted them to arrive that day, could he call the deliverers and have them still deliver that day. He said he would try. Then a local florist called me and said they had merely notified her of the order only minutes ago. The customer service guy from justflowers.com lied to me. They had never been sent out that morning for delivery. It was a horrible experience and I will never use justflowers.com again.

So my initial goal was to to complaint about unsatisfactory delivery and how bad of an experience I had with Just Flowers. But... they made it right, made us happy and that's the reason I wanted to leave a review. I delivered flowers early on Friday the April 17 for delivery that same day. At 6 PM on that night they were not delivered yet. I called JustFlowers help line and they told me after a brief hold that the flowers were on the way and the driver was stuck in traffic. Then I called again and I was told this time that according to their record the flowers were delivered at 5 PM that day. What a lie I thought and called my sister to double check but as it turns out my sister did not receive the flowers promised by Just Flowers on the 17th at all. It was too late to call them back again and I decoded to wait until the following morning. But in the morning I got a call from one of Just Flowers managers, Teresa who apologized for the delay and all the confusion with the order. It turns out she did here own investigation and found out that the driver lied to customer service and never delivered the flowers for reasons unknown. So she offered me a $10 discount and offered to redeliver that day for free since it was their issue with a card of apology. That day my sister finally received her flowers and they were just beautiful and gorgeous she stayed very happy and was glad to receive them from me. Being far away is not easy and things like that make you think that Just Flowers are doing a good job making customers happy. I could have been raving about all their bad customer service etc but in the end, who doesn't make mistakes. Even our own USPS has lost so many of my packages. The way Just Flowers manager explained to me there are so many variables and small little details we as customer never pay attention to that take place behind the scenes of a big flower company like Just Flowers so a slight mistake anywhere along the way can cause your order not delivered. Anyways - they also gave me $20 off my next order and made me satisfied in the end. I hope that review helps them. I think I will order from them again with a coupon next time.

Zip code gave me some trouble even though it was right? But now let's see what the receiving end says

I had order these for a purpose and that didn't happen, I would have canceled the order had I been able to do so because they came after the event and I spent a pretty penny for this order. They had my number to call when they didn't reach the receiving party and I ask for a special delivery time and gave exact instructions which was for a reason. I will not use or recommend them to anyone because they could have made this happen if they had wanted and choose not to.