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JustFlowers

3.8

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JustFlowers Reviews Summary

JustFlowers has a rating of 3.8 stars from 5,873 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement and timely manner. JustFlowers ranks 4th among Flower Delivery sites.

service
244
value
228
shipping
218
returns
173
quality
205
This company responds to reviews on average within 0 days

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112,101 reviews

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Kathy r.
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It would be easier to properly rate question2 & 3 once the item was delivered and I had an opportunity to review the quality of item.
Pam recieved the order 2 weeks after I placed the order. This was absolutely unacceptable and I will never use or recommend your services again. Very poor customer service!

Date of experience: November 14, 2016
Richard K.
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Was expecting a bit more for the price
November 14, 2016

Was expecting a bit more for the price.

Date of experience: November 14, 2016
John Y.
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I paid extra to have the flowers delivered early in the day and they came in the afternoon.

Date of experience: November 14, 2016
Lori F.
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I was very disappointed with the delivery and all conversations about the issues I had with the delivery. I will never use your service again and will be sure to let all I know not to use it!

Date of experience: November 14, 2016
Louise E.
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All OK
November 14, 2016

All OK

Date of experience: November 13, 2016
Debbie D.
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My order did not show up until 3 days after the fact. Did not even have the kind of flowers it was supposed to. 1st Excuse was Florist did not have all of the right flowers - no phone call to let me know. 2nd excuse after telling her to substitute - oh sorry the shop that was to deliver was not going to work late and deliver.
3rd excuse - we will try to deliver 3 days later.

I had placed the order in plenty of time to make sure all was taken care of. I did not receive a single phone call. Instead I was the only person calling you to see what was going on. Sorry that does not cut it for me. When I wanted a refund I was told that they would only refund the delivery and not the flowers. That is very ridiculous. You do not stand up to your guarantee.
Will not use you again.

Date of experience: November 13, 2016
vicki r.
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Very good
November 14, 2016

Very good

Date of experience: November 13, 2016
Sue K.
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Easy to use!
November 13, 2016

Easy to use!

Date of experience: November 13, 2016
Beth B.
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Thanks!
November 13, 2016

Thanks! Your website is so easy to use and the flowers you deliver are always top notch.

Date of experience: November 12, 2016
TERRY S.
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Delivery was to hospital
November 12, 2016

Delivery was to hospital. Heard it arrived.

Date of experience: November 12, 2016
Margaret W.
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Very pleased with all the choices
November 12, 2016

Very pleased with all the choices.

Date of experience: November 12, 2016
Paul N.
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Great selections, excellent prices, quick delivery, fast and easy website

Date of experience: November 12, 2016
Virginia
1 review
4 helpful votes
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I ordered flowers for next day delivery at Just Flowers for my sister who was giving birth at the hospital. The flowers were going to be delivered between 9AM and 6PM per the promise but they never delivered the flowers, neither did they contact me to inform me of this. I called several times to advise that my sister did not receive the flowers. They advised they made an honest mistake by not delivering the flowers.

I asked for a refund since my sister was leaving the hospital the following morning. They advised they could not refund as they attempted delivery. They offered a $7 discount. When I asked who they contacted when attempting delivery as I was the one who called them to inquire about why the flowers were not delivered, they said they do not contact patient at hospital so they contacted no one. When I made a complaint to ask that they refund me. A few weeks later, they replied " the flowers were delivered so you will not get the service for free"

I was so shocked to realize at that point that the company was a scam. They kept my money (about $75) when the flowers were never delivered.
If you want to save yourself some aggravation, do not attempt to purchase from Just Flowers as it is a scam based on my experience with them.

Date of experience: November 12, 2016
CustomerService -. — JustFlowers Rep
over a year old

Nicky, we are here to help. Can you please kindly provide your seven digit order number.

Laura L.
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It was for my daughter who was surprised and loved it brightened her day as I was hoping for.

Date of experience: November 12, 2016
Ann F.
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I have never had a delivery problem using Just flowers in the past,but it was also the first time I ordered them to be delivered in this area. I think it was the fault of the contracted florist. Usually my orders are being delivered out of state. They did deliver my order immediately when I realized my friend did not receive it.

Date of experience: November 11, 2016
naomi v.
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We had a very hard time finding you online
November 11, 2016

We had a very hard time finding you online. I hope that the service is as good as we have heard. Actually, it has exceeded our expectations. The flowers were truly spectacular, and so important for the memorial service for a dear friend. The family were very thankful and expressed great joy in the beautiful arrangement.

Date of experience: November 11, 2016
TRISH H.
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You have always been there and delivered when we needed you, thank you so much

Date of experience: November 11, 2016
Kevin T.
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Nice selection, but I have gotten more for my money from other florists.

Date of experience: November 11, 2016
Jennifer F.
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Absolutely beautiful!
November 11, 2016

Absolutely beautiful! Looked like what I seen on the computer screen! My daughter loved them!

Date of experience: November 11, 2016
Margaret Z.
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I was very please with the entire process, thank you.

Date of experience: November 10, 2016

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


justflowers.com
West Hollywood, CA, United States