JustFlowersReviews 5,865

I ordered flowers for my Mother for Mother's day and they were supposed to be delivered Saturday. Today is Tuesday and they still haven't been delivered. I have tried to call several times and can NEVER get a live person on the phone. I wait for over 20 minutes and finally get forwarded to a voice mail system to leave a message. I have left a message and sent several emails with nothing more than the standard response that they were unable to deliver and will try again tomorrow. All I want is to know why they have been unable to deliver for three days or the name of the local florist so I can call them and inquire. This is beyond frustrating for the money I spent. They don't even offer to refund the money or upgrade the arrangement for the disappointment of not being able to have flowers to my mother on her one special day of the year! I will tell EVERYONE I know not to use them. If anyone has a number that I can call where I can speak to an actual person I would greatly appreciate it.

Having called twice, been on hold for more than 40 minutes total and filled out the online form with no response from JustFlowers, I am beginning to think that "*******@JustFlowers" is an oxymoron.

So far, my experience with Just Flowers has been beyond disappointing; Just Flowers has been unprofessional, unethical, and unreachable.

On 5/12, I ordered flowers to be delivered for Mother's Day to my grandmother in Ohio. The site guaranteed next day delivery. As of this evening, Tuesday the 15th, the flowers have still not been delivered. I do understand that Mother's Day is a busy day for florists. However, if you were unable to uphold your promises and keep your commitments, you should have made that clear on the website. Making promises that you can't keep is bad business and bad form (not to mention all of the mothers and grandmothers that you have abandoned).

It's simple: keep your promises, do what you'll say you do, and have customer service respond to inquiries and complaints. Shame on you, Just Flowers!

I ordered flowers for my mother for mothers day. They were delivered a day late,
Which I could have lived with, but they were nasty. My mom called and told them
They were dead and wilted and to come and pick them up. When the man came
He argued with her and said they were fine. When she showed him what was wrong
With them he got angy and called her a $#*!! She told him to take the flowers and
Leave. The company wouldn't take them off my bill and I wouldn't let them send that
Delivery guy back to her house.

Edit: They were able to cancel my order and have promised a refund. Will update if I don't receive a full refund.

I ordered flowers at 8am on the Saturday before Mother's Day -- if they couldn't fulfill the orders as promised, they shouldn't take them. They sent me a notice at midnight on Mother's Day saying the order would be delivered on Monday, it was not. You can't change the terms of service after the fact. Tuesday is not the same as Sunday. I have sent in five cancellation requests and keep getting responses saying "your flower order will be delivered tomorrow" and no response to the cancellation. It's impossible to get a customer service person on the line. I'm disputing this charge with the bank.

TERRIBLE COMPANY. They will take your money and delivery nothing! I ordered full day in advance (they offer same day delivery) and my mother was still left with nothing on mothers day. They also don't answer their phones, emails, or social media sites. I have called ten times and contacted them on multiple different platforms and I get no response or answer Save yourself some time and heartache and order elsewhere, you will only be disappointed with this company!

First off, my mistake to not check ratings... I don't know how a company like this is still in business but I will do whatever it takes to shut them down! I own my own business and their customer service are a bunch of morons. I ordered an exotic flower that totaled up to $120. I didn't not get a break down of a receipt just an order number and a stupid Norton subscription as their thank you. That in it self was a red flag. Second I kept tracking my order today, since it was supposed to be delivered TODAY nothing came up, I called customer service no answer. And where is this communication customer service BS? Thanks a lot for making my Mother's Day sooo memorable. I should have went with Edible Arrangements since they KNOW THE MEANING OF COMMUNICATION WITH THEIR CUSTOMERS.