Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good, nice quality, perfect fit of items, except shoes were too loose.
You noticed that I mistakenly ordered twice. You picked up the error and refunded my money.
My experience was good with the company. However, the product (sandals) were not well made.
The size also was larger than I expected it to be.
Found the choices as a good variety. Not very clear on sizes and fabric type. I have never measured my shoulders to buy clothing before. It is not a very good measure of my size. None of the items fit. I want to return them and get my money back.
Found the choices as a good variety. Not very clear on sizes and fabric type.
Poor quality, inaccurate sizing, lengthy delivery time
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Order was timely and emails were sent so I could track the items.
WOULD LIKE TO SEE MY ORDER IN 8 DAYS
I like the designs and the fabrics, but the sizes are odd. Only one item actually fit; all others were way too big and too long. The return policy is lousy so I won't be ordering any more from this website.
Love the choices - and having each item shown so clearly.
Great styles and prices, I really love the cute clothes and appreciate the affordable prices, it helps when you're on a tight budget
First time, became anxious during the wait-time, but well worth the wait!
First time, will wait to evaluate merchandise.
Quality is not what I expected and delivery time is something I will do again.
You have a beautiful and excellent selection of clothes.
The items I ordered are of really decent quality for short money!
What you see is not what you get. The items are totally different then what is shown in the picture.
I found a dress I liked and it took an hour to find it again. I ordered out and I'm very disappointed in the fabric and quality.
I found a dress I liked and it took an hour to find it again.
Easy website, good prices. Clothes do run a little big. I usually wear a large to XL and most things have been too big. But the quality is great.
Love all of your clothes. Beautiful designs and colors. Thank you.
Beautiful choices. Lovely styles. Pleasant to look at all the lovely choices.
Great quality for price but shipping is a little slow
I love the design and colors of the dresses and the top.
The sizes were not perfect even after I checked my measurements with the size chart for each item. And it would really help if the size chart was consistent for all the items for sale.
Most of this order will need to be returned unless I decide to do some of the alterations that are needed.
My 1st purchase, I ordered 3 different articles. Two were very nice, fit according to size and washed well. The "green " article didn't fit well, was too large and the shorts didn't hang well. I was offered a total refund, but would have to wait probably 2-3 months for the return to be mailed to China, accepted and the payment to be returned to my account from China. The second option was a return of the article locally and have a return of 15% of the price. I chose the second option, but since the purchase was mailed locally why couldn't I return it there for a full refund.
Really like colours and patterns. Would like to see Dog designs- like Schnauzers, small dogs, puppies as well
Too many beautiful clothes to choose.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


You can follow the below steps to submit your return request on our website.
How to Make Your Return:
Step1: Use your computer to visit our website, and then click here "Tracking Order" or the feature at the bottom menu of our home page
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select the reason for your return or describe the issue accordingly.
After you finish the return request and you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.