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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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I ordered some shoes online over a month ago and have not received ANY response, neither a confirmation, shipping details or anything. I paid through PayPal and the money has been taken from my account - they got that right! I sent an email to the customer support address asking for some kind of response and status on my order, and STILL no response. I don't even know how to get my money back... I see from other reviewers they've had the same problem. BUYER BEWARE!
Ordered five dresses. Four of the five are unwearable and completely different from what I ordered. This is a rip-off company from China! Do not buy from these people!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
I ordered a pair of shoes a month ago paid for express shipping. Still being processed... no one responds... Super angry
Sorry for your waiting. Could you pls email us your order number so that we can check the status for you?
I ordered and received two dresses. I ordered my normal size, but they were so small, I could not begin to squeeze into them. The fabric was so cheap they were like drugstore Halloween costumes. Threads were sticking out from most of the seams. I asked for a refund and unlike some of the reviews teport, they did answer. However, they said Id have to send them back to China and I would likely pay a lot of money including a customs fee. They offered 15% of my over $70 back or a 20% credit ($14) towards another purchase. Not a bad scam, they profit $56 since theses rags are worth about $14! Horrible, horrible company!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
WARNING! Do not purchase from this company. Extremely cheap quality items. Items smell horrible. Terrible material used. Very different from photos. I requested return online before 15 day return period. They never contacted me back. Tried again. Never contacted me back. No return address give on packing slip or online. No phone number to call them. Emailed them several times to get return address. Finally contacted me after the 15 days return period. They told me return policy is before 15 days. You can't return now. Went back and forth with emails and showed them proof of my contact before 15 days. Still will not give me return address. Also, the order took over a month to be delivered. They are doing same thing to other customers. Read reviews and comments on google. SCAM COMPANY! FROM CHINA!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
I got rubbish clothes from them. Will i get a refund. Just saw terrible reviews. Rang them but they dont pick up. I HAVE WRITTEN TO YOU ALREADY AND ALL I GET IS A HOLDING MESSAGE and automated responses. In the meantime, time is passing and you only allow 15 days for returns. When are you planning to send me the authorisation and the address?
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. You can contact us by email to ask for return.
The positive reviews seem to be written by the same person, they contain the same grammatical errors.
This company are robbers,,, I bought a dress, the quality was so bad, I sent it back as per their complicated returns process. They said they did not receive it and refuse refund. I have read that this has happened to other people too. AND they have no telephone number so its easy to hide. STEER CLEAR!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
The selections they have is really amazing. Had ordered a pair of jeans. Got the product on time. The product quality was excellent.
Rubbish company, I received a completely different item to the one I ordered which I return straight away but they continued to say they hadn't received it in China when I had the proof that they HAD received it. The emails went back and forth for 3 months and they continued to send a standard email saying the same thing, each time I emailed them. Royal Mail confirmed receipt to me and read all the emails and then refunded me in full. THIS COMPANY IS SCAMMING PEOPLE
Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
Took them 2 MONTHS to ship me shoes I ordered. They offered to refund my money when they arrived if I did not like them. When they arrived they were too big. I asked for a refund and they refused. NOT only that, they were rude and very unprofessional.
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
So disgusting, they did not refund my money for the footwear I ordered for which they did not have stock for my size
Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
I ordered dress for me, I really like the product amazing site for shopping. Stuff and fitting of dress is splendid
Products of Justfashionnow are amazing and quality of their dresses are also really good. I was also satisfied with their delivery.
First of all thanks to the justfashionnow for ontime delivery i didn't expect it but they did a good job. The tshirts i bought is great, So i suggest my family, friend and everyone to buy from this store. Great support, Ontime Delivery, Trending products.
I recently bought 3 dresses from this store and they offer me 30% discount on first purchase. Size is perfect and stuff is good. I just want to say thanks to justfashionnow team for the fast delivery and support.
I ordered tees from this store and i got it on time, product and price are good. I ordered a black and blue colour tees, product quality is of great standard.The email them to delever it early because i have to give these as a gift to someone and their support team help me to get them faster. Thanks guys.
I am a regular customer of Justfashionnow and their products are really good, if you need top quality clothing at reasonable prices then i would recommend you to give it a try.
I cannot suggest to stay away from this company enough! I ordered my product 65 days ago and it has still not arrived. After multiple back and forth messages with the customer service, I have gotten zero satisfaction. They are a joke of a company and thieves to say the least. ALSO, if you look at their most recent reviews, youll see the link between the comments... theyre fake. Those 5 star reviews that just all happened to be posted within the same day and equaled the number of 1 star reviews. Ya. Fake.
Please tell us your order number so that we can check it for you. If you don't know your order number, please tell us your full name as well as your shipping address.
You know when those offers pop on your feed and you find some little boot you like? Then, against your better judgement you decide to purchase those boots. Well I just want to warn you about Justfashionnow. Their product came from China and took practically 2 months to get to me. Once received I tried to return them and low and behold, they say that I am over the date of return. Back and forth through emails and they are standing their ground. It wasnt a lot of money at all but I am calling them out on principle. I really hate companies like this. Make sure you dont order from Justfashionnow and double check that your product is already in the states. Looking at reviews, I am not the first person this has happened to. Rant over!
Sorry for all the inconvenience caused. If there is any problem, pls Log into your JustFashionNow account https://www.justfashionnow.com/account/login, and then click "contact us" to submit your message. We will get back to you and take care of it for you ASAP.
I am addicted to shopping on site, and this is my favorite store without a doubt!
I loved the pants I bought, the size is perfect!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


For order status inquiry, please do submit such an exact message as "Where is my order?" for faster response.We will get back to you ASAP via email once we get your email, pls be noted.