Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustFashionNow

JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JustFashionNow?
grey stargrey stargrey stargrey stargrey star

JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

Instant Feedback

122,391 reviews

We monitor reviews for authenticity

Colorado
2 reviews
14 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

I ordered some shoes online over a month ago and have not received ANY response, neither a confirmation, shipping details or anything. I paid through PayPal and the money has been taken from my account - they got that right! I sent an email to the customer support address asking for some kind of response and status on my order, and STILL no response. I don't even know how to get my money back... I see from other reviewers they've had the same problem. BUYER BEWARE!

Date of experience: April 18, 2018
Justfashion N. JustFashionNow Rep
over a year old

For order status inquiry, please do submit such an exact message as "Where is my order?" for faster response.We will get back to you ASAP via email once we get your email, pls be noted.

New Jersey
1 review
6 helpful votes
Follow Jacqueline S.
Unfollow Jacqueline S.
Share Review
Report Review

This is. Scam!
April 16, 2018

Ordered five dresses. Four of the five are unwearable and completely different from what I ordered. This is a rip-off company from China! Do not buy from these people!

Date of experience: April 15, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.

Pennsylvania
1 review
5 helpful votes
Follow kim p.
Unfollow kim p.
Share Review
Report Review

I ordered a pair of shoes a month ago paid for express shipping. Still being processed... no one responds... Super angry

Date of experience: April 11, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry for your waiting. Could you pls email us your order number so that we can check the status for you?

Maryland
1 review
11 helpful votes
Follow Illene S.
Unfollow Illene S.
Share Review
Report Review

I ordered and received two dresses. I ordered my normal size, but they were so small, I could not begin to squeeze into them. The fabric was so cheap they were like drugstore Halloween costumes. Threads were sticking out from most of the seams. I asked for a refund and unlike some of the reviews teport, they did answer. However, they said Id have to send them back to China and I would likely pay a lot of money including a customs fee. They offered 15% of my over $70 back or a 20% credit ($14) towards another purchase. Not a bad scam, they profit $56 since theses rags are worth about $14! Horrible, horrible company!

Date of experience: April 9, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.

Connecticut
1 review
10 helpful votes
Follow Deborah T.
Unfollow Deborah T.
Share Review
Report Review

WARNING! Do not purchase from this company. Extremely cheap quality items. Items smell horrible. Terrible material used. Very different from photos. I requested return online before 15 day return period. They never contacted me back. Tried again. Never contacted me back. No return address give on packing slip or online. No phone number to call them. Emailed them several times to get return address. Finally contacted me after the 15 days return period. They told me return policy is before 15 days. You can't return now. Went back and forth with emails and showed them proof of my contact before 15 days. Still will not give me return address. Also, the order took over a month to be delivered. They are doing same thing to other customers. Read reviews and comments on google. SCAM COMPANY! FROM CHINA!

Date of experience: April 6, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

Switzerland
1 review
7 helpful votes
Follow Alexandra L.
Unfollow Alexandra L.
Share Review
Report Review

I got rubbish clothes from them. Will i get a refund. Just saw terrible reviews. Rang them but they dont pick up. I HAVE WRITTEN TO YOU ALREADY AND ALL I GET IS A HOLDING MESSAGE and automated responses. In the meantime, time is passing and you only allow 15 days for returns. When are you planning to send me the authorisation and the address?

Date of experience: March 31, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. You can contact us by email to ask for return.

Australia
1 review
6 helpful votes
Follow Helen D.
Unfollow Helen D.
Share Review
Report Review

The positive reviews seem to be written by the same person, they contain the same grammatical errors.
This company are robbers,,, I bought a dress, the quality was so bad, I sent it back as per their complicated returns process. They said they did not receive it and refuse refund. I have read that this has happened to other people too. AND they have no telephone number so its easy to hide. STEER CLEAR!

Date of experience: March 28, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

India
1 review
1 helpful vote
Follow Fernando G.
Unfollow Fernando G.
Share Review
Report Review

Great selections
March 28, 2018

The selections they have is really amazing. Had ordered a pair of jeans. Got the product on time. The product quality was excellent.

Date of experience: March 27, 2018
GB
1 review
15 helpful votes
Follow Amanda D.
Unfollow Amanda D.
Share Review
Report Review

Rubbish company, I received a completely different item to the one I ordered which I return straight away but they continued to say they hadn't received it in China when I had the proof that they HAD received it. The emails went back and forth for 3 months and they continued to send a standard email saying the same thing, each time I emailed them. Royal Mail confirmed receipt to me and read all the emails and then refunded me in full. THIS COMPANY IS SCAMMING PEOPLE

Date of experience: March 27, 2018
Justfashion N. JustFashionNow Rep
over a year old

Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

Mich E.
Virginia
1 review
9 helpful votes
Follow Mich E.
Unfollow Mich E.
Share Review
Report Review

Took them 2 MONTHS to ship me shoes I ordered. They offered to refund my money when they arrived if I did not like them. When they arrived they were too big. I asked for a refund and they refused. NOT only that, they were rude and very unprofessional.

Date of experience: March 26, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.

Australia
2 reviews
6 helpful votes
Follow Risa B.
Unfollow Risa B.
Share Review
Report Review

Ripper
March 26, 2018

So disgusting, they did not refund my money for the footwear I ordered for which they did not have stock for my size

Date of experience: March 25, 2018
Justfashion N. JustFashionNow Rep
over a year old

Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

India
1 review
1 helpful vote
Follow Emilia P.
Unfollow Emilia P.
Share Review
Report Review

Nice Product
March 26, 2018

I ordered dress for me, I really like the product amazing site for shopping. Stuff and fitting of dress is splendid

Date of experience: March 24, 2018
India
1 review
1 helpful vote
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

Best In Class
March 24, 2018

Products of Justfashionnow are amazing and quality of their dresses are also really good. I was also satisfied with their delivery.

Date of experience: March 23, 2018
Malaysia
1 review
0 helpful votes
Follow jennie d.
Unfollow jennie d.
Share Review
Report Review

First of all thanks to the justfashionnow for ontime delivery i didn't expect it but they did a good job. The tshirts i bought is great, So i suggest my family, friend and everyone to buy from this store. Great support, Ontime Delivery, Trending products.

Date of experience: March 23, 2018
India
1 review
0 helpful votes
Follow Lillian T.
Unfollow Lillian T.
Share Review
Report Review

I recently bought 3 dresses from this store and they offer me 30% discount on first purchase. Size is perfect and stuff is good. I just want to say thanks to justfashionnow team for the fast delivery and support.

Date of experience: March 23, 2018
India
1 review
2 helpful votes
Follow Alison p.
Unfollow Alison p.
Share Review
Report Review

I ordered tees from this store and i got it on time, product and price are good. I ordered a black and blue colour tees, product quality is of great standard.The email them to delever it early because i have to give these as a gift to someone and their support team help me to get them faster. Thanks guys.

Date of experience: March 22, 2018
India
1 review
0 helpful votes
Follow Jeanine M.
Unfollow Jeanine M.
Share Review
Report Review

Very Good Service
March 23, 2018

I am a regular customer of Justfashionnow and their products are really good, if you need top quality clothing at reasonable prices then i would recommend you to give it a try.

Date of experience: March 22, 2018
Ireland
1 review
10 helpful votes
Follow Sinead O.
Unfollow Sinead O.
Share Review
Report Review

Absolutely TERRIBLE!
March 20, 2018

I cannot suggest to stay away from this company enough! I ordered my product 65 days ago and it has still not arrived. After multiple back and forth messages with the customer service, I have gotten zero satisfaction. They are a joke of a company and thieves to say the least. ALSO, if you look at their most recent reviews, youll see the link between the comments... theyre fake. Those 5 star reviews that just all happened to be posted within the same day and equaled the number of 1 star reviews. Ya. Fake.

Date of experience: March 19, 2018
Justfashion N. JustFashionNow Rep
over a year old

Please tell us your order number so that we can check it for you. If you don't know your order number, please tell us your full name as well as your shipping address.

New York
1 review
11 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

Shysters!
March 16, 2018

You know when those offers pop on your feed and you find some little boot you like? Then, against your better judgement you decide to purchase those boots. Well I just want to warn you about Justfashionnow. Their product came from China and took practically 2 months to get to me. Once received I tried to return them and low and behold, they say that I am over the date of return. Back and forth through emails and they are standing their ground. It wasnt a lot of money at all but I am calling them out on principle. I really hate companies like this. Make sure you dont order from Justfashionnow and double check that your product is already in the states. Looking at reviews, I am not the first person this has happened to. Rant over!

Date of experience: March 16, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry for all the inconvenience caused. If there is any problem, pls Log into your JustFashionNow account https://www.justfashionnow.com/account/login, and then click "contact us" to submit your message. We will get back to you and take care of it for you ASAP.

Portugal
3 reviews
0 helpful votes
Follow Catarina S.
Unfollow Catarina S.
Share Review
Report Review

I am addicted to shopping on site, and this is my favorite store without a doubt!
I loved the pants I bought, the size is perfect!

Date of experience: March 15, 2018

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
See all photos