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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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California
1 review
7 helpful votes
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Total Scam
April 6, 2019

I paid for my items to come in 48 hours, and 3 weeks later I have received nothing. I am asking for a full refund but I do not expect to get one based on previous reviews. I feel like an idiot for ordering off their site.

Date of experience: April 6, 2019
Justfashion N. JustFashionNow Rep
over a year old

Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.

Greece
2 reviews
0 helpful votes
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Loved the items
April 7, 2019

Really good stuff and nice materials. Loved the jacket and the bag as well. Also they are very polite. I am gonna shop again from there. Thanks

Date of experience: April 5, 2019
Texas
2 reviews
11 helpful votes
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DO NOT BUY...
April 4, 2019

THE CLOTHES ARE NOT WHAT THEY LOOK LIKE IN THE PICTURE! THE MATERIAL IS CHEAP, THE SIZES ARE ALL WRONG AND THEIR CUSTOMER SERVICE STINKS. THEY ARE THIEVES AND WILL STEAL YOUR MONEY AND GIVE YOU RAGS. DON'T FALL FOR IT LIKE I DID. I lost over $100.

Date of experience: April 4, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Canada
1 review
6 helpful votes
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I ordered several items of clothing, one of which they said they don't have a stock. I am still waiting for a refund. I was sent the wrong item for one and I contacted them right away, since they tell you you must contact them within 48 hours. I have never heard anything back! So apparently, you can send them money for something, never receive it and THEY DON'T CARE! Absolutely terrible company - do not deal with them

Date of experience: April 4, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Louisiana
2 reviews
6 helpful votes
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A total SCAM
April 4, 2019

I ordered two pairs of shoes. They took over a month to come in. When they finally arrived, they looked nothing like the pictures and were most certainly not leather as represented. I believe this is a scam - they take your money, reproduce the item you ordered for cheaper and send you a knockoff! Then, to return, they will only give store credit. I will NEVER shop here again. TERRIBLE!

Date of experience: April 4, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Germany
1 review
0 helpful votes
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Recommendable
April 4, 2019

Their customer support team is also good. If you order an item from them you will receive a notification from them. But only one thing is there is bit delay in delivery.

Date of experience: April 3, 2019
VC
1 review
11 helpful votes
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Glad I checked
April 3, 2019

I am so glad I checked the reviews. I just had a bad experience with another similar company from China with bathing suits called Liligal. Stay clear. If it seems too good to be true, it usually is. But I thought for a couple of bathing suites I would give them a try. Mistake.

Date of experience: April 3, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Pakistan
1 review
0 helpful votes
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Simply great service... groping for words to explain your talent... great service... Best place if you want to grow a genuine comfortable clothes on online media Media.

Date of experience: April 3, 2019
Pakistan
1 review
0 helpful votes
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I'm satisfied
April 3, 2019

I'm satisfied and I will continue to buy. Will use again, they did good job. OMG! Excellent! I am Highly recommended.

Date of experience: April 3, 2019
Japan
1 review
0 helpful votes
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Very good products
April 3, 2019

I ordered pants and shoes! They came so quickly! They are soooo beautiful! I'm very happy thank you for great work!

Date of experience: April 3, 2019
Pennsylvania
1 review
4 helpful votes
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I am still waiting for an order (2 dresses) I placed on March 4th. 15 days passed when I emailed them per instructions on their site. Response came that stated " inventory issue" will be shipped 5- 8 business days. I expected a delay bc coming from China but this is ridiculous. I will be reporting this to my credit card company and as I learned from other reviews Pay Pal. I will let you know if I receive my items. # thumbsdown

Date of experience: April 2, 2019
Justfashion N. JustFashionNow Rep
over a year old

Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.

Florida
1 review
9 helpful votes
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Scam
April 2, 2019

They are so dishonest and such a scam. The actual product is so very inferior to what is featured on their site. The real kicker, is their fraudulent misrepresentation of their return policy. The policy states that you can return within 15 days. When you attempt to return, you get a message saying that someone will contact within 48 hours and issue you a return label. Despite several emails stating that no contact has been made and that I did not receive a label, I get the same message each time "someone will be in touch in 48 hours. So they keep doing that until the 15 days expire. How rotten.

Date of experience: April 2, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. We will email you the return address if you have replied our email abbout the return. Please kindly understand.

Spain
1 review
7 helpful votes
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Complaint
April 2, 2019

Have been waiting for my dress since early February have been told that its not in stock but would I be patient. I ordered this dress for a wedding this month but fear I won't receive it. I will never shop with these people again. That. I don't expect to get my dress or money back

Date of experience: April 2, 2019
Justfashion N. JustFashionNow Rep
over a year old

Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.

Italy
3 reviews
5 helpful votes
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I love this brand
April 2, 2019

I buy camel coat and a jacket. They arrived in two weeks. Perfect. Excellent quality. I love this brand.

Date of experience: April 2, 2019
New Jersey
1 review
6 helpful votes
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So bad
April 2, 2019

I placed an order 2 months ago and I still don't get all my full order, but they charged the full amount of the order the day when I place it. Very bad service. I don't recommend it.

Date of experience: April 1, 2019
Justfashion N. JustFashionNow Rep
over a year old

Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.

Washington
1 review
11 helpful votes
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SCAM ALERT!
April 2, 2019

I was totally fooled by their slick website and delightful photographs. I placed a large order on 3/24 and never received a confirmation, nothing. On 3/30 I checked my account on their website and it showed my order was "processing" so I sent an email, as their site states that the orders should be processed much quicker than 6 days. I received a canned response from the "CS TEAM" stating that I should expect a 3-5 day time for processing. Well now it has been NINE days and I initiated a disputed claim with my credit card company and made a formal complaint with econsumer.gov.
DO NOT BE FOOLED. I only wish I had read reviews before I impulsively placed an order. Note that they processed my charges to my credit card instantly upon my order being placed. That's a bad sign... I wish I could give zero stars.

Date of experience: April 1, 2019
Justfashion N. JustFashionNow Rep
over a year old

We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.

Kansas
1 review
10 helpful votes
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I clicked on an ad of theirs on Instagram. I paid $60 for a dress and a top. Their site claims 3-5 day business day processing and up to two weeks for shipping, which is expected for items coming from China. After a month of them not shipping my order, I opened a case file with Paypal. They promptly shipped half my order and said they tried to send me a refund for the remaining item but that paypal "would not let them" because I had opened a case. The case was closed (with Paypal of course finding in their favor because they had shipped ONE of the items). And of course, I didn't receive my refund for the item they never shipped. I did finally receive half my order a month later, and the quality was terrible. It looks and feels like a tablecloth. I feel so silly for falling for the clickbait ads. I will never take a chance on one of these overseas fast fashion places again.

Date of experience: April 1, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Georgia
1 review
11 helpful votes
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Scam
April 1, 2019

This site is a scam. I ordered a dress and never got it. I tried to call many times. No way to reach them. I sent emails that were never answered. Don't do it!

Date of experience: April 1, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Illinois
1 review
15 helpful votes
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On March 16 I ordered some clothes, paid for expedited shipment. Was charged (via PayPal) immediately. Had to get my order in a week. As of April 1, it is still "being processed". Customer service phone is inaccessible. Sent them 2 emails, that were never answered. Highly doubt I'll EVER get my order.

Date of experience: April 1, 2019
Justfashion N. JustFashionNow Rep
over a year old

We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.

Colorado
1 review
10 helpful votes
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Korean scam
March 31, 2019

Psy customs to return. Clothes have a bad smell. This site should be closed down. Reporting them to everyone i know.

Date of experience: March 31, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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