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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The prices and delivery time are great. I now understand why the items are so inexpensive.
Great items at great prices! Love the things I have gotten from you before!
Great choices, love all those I chose!
Takes time to find the right way to get your item
Don't understand why I couldn't use the APP20 number to get my discount! I like the clothes
Very easy to order and I really liked options. Material was very soft.
Pants arrived quick and liked the capris/color. The color of the capris matched the color in some of the tops that I have. Purchase capris in yellow but wasn't sure if the yellow would match. It was a perfect match. Capris was a good fit. Will purchase other items.
Beautiful fabric and colors. Shopped on line.
Easy.
Not sure where the high reviews are coming from on here. Their merchandise does not look like it does in the photos (all cgi'd), the materials are synthetic, plastic, poor quality and their return process is a scam. This Chinese seller goes by multiple names (justfashionnow, noracora, anniecloth, life is chic, just to name a few) you can tell the company by their pictures and products are the exact same under their multiple names. Have sought to return several times (given a Chinese address that are always returned undeliverable after spending $60+ for return shipping costs). BUYER BEWARE FROM THIS LOW QUALITY, SCAM RETURN CHINESE SELLER- check their BBB rating, its abysmal and years long
I have only ordered shoes prior to this so I hope this top is satisfactory. I ordered a blouse several months ago and have yet to receive it. I also have another top ordered and am still waiting for that too.
Shopping was easy and prices and discounts were good - but delivery is not good - I still have not received my full order after over a month of sending emails and I have not received a proper response.
Ordering was easy but items all are way too small. Order larger size than you need
All of the items on this site are fashion forward and at a reasonable price. I've never been disappointed. Good quality.
Easy to navigate, cute items, nice to have the measurements so I don't get any surprises.
Love the dress! Only issue is that I had to order and pay for it twice so not sure if one of the payments was cancelled.
Brenda Ganpatt
I wanted to order 2 dresses but your system refused to allow despite that they were both listed together. Because of this, I had to pay for shipping on each dress instead of being able to pay it once. This raised the cost significantly and has me questioning if I will continue to use your services.
Brenda Ganpatt
I like to see back view of online selections, there ore only a few that show the back view. I much prefer to shop with Shein online. I like to see front, back and side views. Also close ups of fabric, so you can see texture of fabric. Most things on JFN are knitted jersey. Not my first choice of fabric
Clothes look a lot better in pictures on the website. I am still missing 4 items from the original order which was a month ago. 3 of them are supposed to be shipped and a bathing suit is still "being processed"
Hope clothes are as nice as they look on your site.
Received the top and it fits well, initially the instructions for the return was complicated but appreciated the top being replaced. Will order more items.
I will know more when i receive the pants and tops.
Depending on the quality of what i just ordered, I will see if I want to order more from your company.
I wish the sneakers came in wide sizes. I take a 7 1/2 wide shoe. I was hoping I would fit into a size 8 shoe
But they are too big.
I wish the sneakers came in wide sizes.
Very new to me, so it is confusing. I had to return what
I bought because the size was wrong and also the photo of the dress
I ordered was deceiving, and I really didn't like the material or size of design. The return process was difficult and costly, so it was a lose - lose situation for me.
Dear Customer,
We apologize for any disappointment you experienced with the quality, material, and sizing of the products you received.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality, materials, and sizing. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
Please note that the cost of return shipping is determined by our shipping partners and we do not markup these costs. We understand that return shipping can be expensive, and we are continually exploring ways to reduce these costs for our customers.
Actually, our return is not difficult, you may check our return policy via https://www.justfashionnow.com/information/returns
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information regarding 11 days ago.Should you encounter difficulty locating the email, please check your spam folder.
If you have any further concerns or questions regarding your return, please don't hesitate to contact our customer service team [email protected]. We value your business and want to ensure that you are completely satisfied with your shopping experience with us, including the return process.
Best regard,
JUSTFASHIONNOW
I hope I just didn't order my dress and shoes AGAIN for all the trouble I had last night putting in the order. This m ok rning I got a reply that the order was being processed
Dear Customer,
Thank you for your feedback on your recent shopping experience with us.
Regarding your concern regarding duplicate orders. Upon reviewing your orders, we found that you ordered the blue dress in two separate orders. You may check the order details via https://www.justfashionnow.com/order-query
After you checking the order details. We kindly request that you contact us in time so that we can assist you in making the necessary changes. Our email is [email protected]
Our goal is to provide our customers with a seamless and hassle-free shopping experience, and we will do everything we can to make sure that your order is processed correctly.
Best regard,
JUSTFASHIONNOW
Real good no problems for me I am very happy thanks
Very good no problems so far thank you
Very good have lots of luck finding what I want love your clothes thank you
I am very happy I don't have to wait long which I am very happy with thanks so much
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Our apologies for any inconvenience this may have caused.
We assure you that our customer reviews are genuine and written by customers who have purchased and used our products.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We would like to assure you that we are a legitimate business and offer our customers the option to return items if they are not satisfied.You may check our return policy via https://www.justfashionnow.com/information/returns
Actually, we do not know the other company you mentioned. We take intellectual property protection very seriously. However, it is also possible that the same supplier may have partnered with multiple websites to sell their products. Hope for your understand.
We understand the inconvenience of returning items to China. We are currently working on establishing overseas warehouses to make it easier for our customers to return products. Thank you for your patience and understanding. We promise refund for the item(s) will be issued after return package well received. Sorry that your return package undeliverable.Suppose it was returned due to customs issue, please contact the carrier to check again.
Actually we do offer 24/7 customer support. However. Occasionally, our service may experience delays due to high chat volumes or technical difficulties. If you encounter this issue, we suggest trying again later or contacting us via email at [email protected]
If you need additional assistance about your order or return, please feel free to contact us. Our customer service team is always here to help.
Best regard,
Mandy
JUSTFASHIONNOW