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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Canada
1 review
0 helpful votes
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Satisfaction
August 21, 2021
Updated review

J'ai eu la surprise de voir le montant de mes prélèvement sur ma carte de crédit beaucoup plus élevé que les prix que j'avais vu sur les articles achetés sur internet. Mais les articles reçus étaient satisfaisants

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2021
Miss W. JustFashionNow Rep
over a year old

Merci pour votre retour et désolé pour le malentendu.

Nous offrons la livraison postale gratuite pour les commandes supérieures à 109 $ US, à l'exception des articles en vente finale.

Ainsi, lorsque le montant de votre commande est inférieur à un certain montant, les frais d'expédition vous seront facturés. C'est pourquoi vous avez trouvé le prix plus élevé que prévu.

Si vous rencontrez des problèmes, n'hésitez pas à nous contacter à [email protected]


Je ne comprend pas votre fonctionnement trop compliqué...
June 22, 2021
Previous review

Je ne comprend pas votre fonctionnement trop compliqué finalement il n'y a aucun rabais ni avantage

Date of experience: June 21, 2021
Virginia
2 reviews
4 helpful votes
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Stay away
August 21, 2021
Updated review

Very concerned that the sizes indicated are accurate. They are not. I measured everything and i out of 7 matched the size chart. Fabric is flimsy, sleeves are straight and unbtapered. The designs appear dimensional on web sitr. They are not. They are printed.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Size of items from different designers differ.

Your claim/complaint/feedback is very important to us and to our designers.

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected]


Very concerned that the sizes indicated are accurate
June 18, 2021
Previous review

Very concerned that the sizes indicated are accurate.

Date of experience: June 18, 2021
North Carolina
1 review
1 helpful vote
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My Experience
July 22, 2021
Updated review

Prices were great! There were some items that did not work so I have to return. Support was very helpful with my returns. The only negative comment I have is that I wish there was a phone number to actually speak to someone.

Date of experience: July 22, 2021

Love the prices!
June 21, 2021
Previous review

Love the prices! I hope that everything fits and there are no returns! Look forward to shopping here again.

Date of experience: June 21, 2021
Florida
1 review
0 helpful votes
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Need to pay through Pay Pal. I didn't see a key to press for PAY NOW. Needed to know the final amount including taxes, shipping. It did not show these amounts before paying. This was done on purpose because the price really goes up after shipping and tax. This is fraud

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

For JUSTFASHIONNOW return policy, please visit the following link: https://www.justfashionnow.com/information/Returns

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Need to pay through Pay Pal
July 21, 2021
Previous review

Need to pay through Pay Pal. I didn't see a key to press for PAY NOW. Needed to know the final amount including taxes, shipping. It did not show these amounts before paying. This was done on purpose because the price really goes up after shipping and tax. This is fraud

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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Poor return policy
July 22, 2021
Updated review

Very nice website. Easy to shop. Very nice clothes but photos are not always accurate. I think your models are too skinny and doesn't represent the average person. Your return policy is awful. I can't believe a global company's returns are to China. Returning items is down right a hassle!

Date of experience: July 22, 2021

Very nice website
June 21, 2021
Previous review

Very nice website. Easy to shop.

Date of experience: June 21, 2021
Alabama
1 review
0 helpful votes
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Cheaply made.
July 22, 2021
Updated review

Every item I ordered was way too small, even though I ordered XL. I normally wear size large. Most of the items were cheaply made, and some of them were made of material that felt like paper, instead of cloth. I won't order from JFN ever again. Also, it took a long time to receive my order.

Date of experience: July 22, 2021

Good, I hope the sizes are true
June 22, 2021
Previous review

Good, I hope the sizes are true

Date of experience: June 22, 2021
Missouri
1 review
0 helpful votes
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Nice product
July 22, 2021
Updated review

The dress I ordered was well-sized and therefore, fit well. Material is not what I expected but I like it.

Date of experience: July 21, 2021

Thank you for the discounts!
June 22, 2021
Previous review

Thank you for the discounts! It swayed me into making the purchase.

Date of experience: June 21, 2021
Georgia
2 reviews
0 helpful votes
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HAPPY with my purchase
July 22, 2021
Updated review

This was my first order with JustFashionNow. I was very pleased with the shirts I ordered. All fit me perfect. True to size. I love the shoes, a pair of sandals and a pair of platforms. I ordered several pairs of earrings and am happy with all.

Date of experience: July 21, 2021

I really love the flash sale items; great prices!
June 19, 2021
Previous review

I really love the flash sale items; great prices! I found many beautiful different items. This is my first order with JustFashionNow. I'm sure I will be back!

Date of experience: June 18, 2021
Massachusetts
2 reviews
1 helpful vote
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I will never order again
July 21, 2021
Updated review

My order was delivered in 2 shipments. In the first a dress felt like a plastic bag. I immediately followed the procedure &contacted the company on July 9. They responded that they received my email but have never sent info on where to return or a return order. The second order had a dress that did not fit. Again I
Followed procedure & was told to return it to China at my expense which might also include special tax
OR
They would give me a 16% refund.

Date of experience: July 21, 2021

Great selection
June 21, 2021
Previous review

Great selection

Date of experience: June 21, 2021
North Carolina
1 review
0 helpful votes
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Summer dresses
July 21, 2021
Updated review

This is my second dress order. Sizing on first was true to an American XL hoping that this order will be as well. Was pleased with quality of first dress. Wouls like to see better sale prices and promos. Thank you

Date of experience: July 21, 2021

This is my second dress order
June 21, 2021
Previous review

This is my second dress order. Sizing on first was true to an American XL hoping that this order will be as well. Was pleased with quality of first dress. Wouls like to see better sale prices and promos. Thank you

Date of experience: June 21, 2021
Florida
1 review
0 helpful votes
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Dress too small
July 21, 2021
Updated review

The purple dress is a size small. I need a medium. I followed your instructions to email customer service and was told I would hear from them in 24 hours. It's been several days and I haven't heard. Anything.

Date of experience: July 21, 2021

Easy to order
June 21, 2021
Previous review

Easy to order

Date of experience: June 21, 2021
Florida
1 review
0 helpful votes
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Bbdaygirl
August 20, 2021
Updated review

Nice assortment of clothing. Some of the fabrics are not what was in the descriptions

Date of experience: July 21, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

To improve the product quality and service, may I know which item you are not satisfied with?

We’ll keep improving our products, delivery and service.

If you run into any issues, please do not hesitate to contact us at [email protected]


Good selection!
June 15, 2021
Previous review

Good selection!

Date of experience: June 15, 2021
GB
1 review
0 helpful votes
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In this online boutique there are clothes that are very different from those found in department stores and a little cheaper. Email communication when making a return has been excellent.

Date of experience: July 21, 2021
Vermont
3 reviews
0 helpful votes
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Good quality
July 21, 2021
Updated review

Ordering was easy but waiting to see the quality and customer service if needed. Now that I received them, they seem to run bigger than expected. Quality is good. Shipping was faster than expected

Date of experience: July 21, 2021

Ordering was easy but waiting to see the quality and...
June 19, 2021
Previous review

Ordering was easy but waiting to see the quality and customer service if needed

Date of experience: June 19, 2021
Massachusetts
2 reviews
0 helpful votes
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Displeased
August 20, 2021
Updated review

I was pleased with the clothing, but very disappointed with the confirmation, follow-ups, and delivery information Janice

Date of experience: July 21, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry for the inconvenience!

We're sorry about the service that you received on this occasion.

Please accept our apologies from the inconvenience this has caused.

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected]


The Site was user friendly and the clothing looks great
June 20, 2021
Previous review

The Site was user friendly and the clothing looks great. This is my first order and I am anxious to receive the new clothing Enjoy the day - Janice

Date of experience: June 20, 2021
Missouri
3 reviews
0 helpful votes
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Not what I expected
July 21, 2021
Updated review

I ordered three tops. They fit true to size but didn't look exactly what was on the model. I guess it is the material blend of polyester and cotton blend. One top said cotton blend. No percentages! One I like is black has a cricket is nice. The price is right but probably won't order again.

Date of experience: July 20, 2021

Beautiful clothes Great prices
June 20, 2021
Previous review

Beautiful clothes Great prices

Date of experience: June 19, 2021
Washington
1 review
0 helpful votes
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Size is off and pretty cheaply made
July 21, 2021
Updated review

Good didn't like to have to pay $9.99 for shi[ping

Date of experience: July 20, 2021

Good didn't like to have to pay $9.99 for shi[ping
June 20, 2021
Previous review

Good didn't like to have to pay $9.99 for shi[ping

Date of experience: June 20, 2021
Tennessee
1 review
0 helpful votes
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Took too long to arrive.
August 20, 2021
Updated review

Hard to order and can't always use Pay Pal. Took to long for order to arrive. Everyone may not have Pay Pay

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

But the delivered date depends on the weather and some other irresistible factors.

Hope you understand.

If you run into any issues, please do not hesitate to contact us at [email protected]


Hard to order and can't always use Pay Pal
July 15, 2021
Previous review

Hard to order and can't always use Pay Pal. Hard to order had to consistently come in and had a hard time ordering.

Date of experience: June 15, 2021
Illinois
1 review
0 helpful votes
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Never Again!
August 19, 2021
Updated review

It, suck!. One was cheaply made and look like a sack. The other was nowhere near the size compared to other similar in design from other companies. Items were not in stock. It took a month and several e-mails. My credit card was charged weeks before items were shipped S. L. in Illinois.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


Very good
June 14, 2021
Previous review

Very good.

Date of experience: June 14, 2021
Colorado
1 review
0 helpful votes
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The site is a little difficult to navigate, also, the coupon code that I tried to use wasn't offered, even though that's originally why I came to this site to shop. Prices are nice

Date of experience: July 20, 2021

The site is a little difficult to navigate, also, the...
June 18, 2021
Previous review

The site is a little difficult to navigate, also, the coupon code that I tried to use wasn't offered, even though that's originally why I came to this site to shop. Prices are nice

Date of experience: June 18, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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