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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Very good website for online shopping! New clothes and discounts always appear. Always of good quality and fast delivery although it depends on the international shipping time.
I impulsively ordered a dress from this site--a mistake! After ordering, the tracking showed the dress to be shipping directly from China. It turned out to be too big and poor fabric quality, so I wanted to return it. Well, it seems I would have had to send it back to China! Not only would the postage have cost more than the dress (something like $32), but there would have been customs charges, etc., and big delays. The alternative? A 15% refund which, they helpfully noted, could be used to pay for alterations if my problem was one of size. $4.50 won't go far with a seamstress. They predict it will take perhaps 2 weeks for this massive credit to show up on my card. If I'd known up front the item would be shipped from China, I wouldn't have ordered, and to have no US return center is unbelievably poor customer service. It feels like a ripoff if not an outright scam.
SIZES ARE TOO VARIED BETWEEN VENDORS AND INCONSISTENT. I ORDERED TOPS THAT WERE 3-INCHES LARGER THAN I AM, AND THEY JUST BARELY FIT - SO IF THEY SHRINK, THEY WILL BE USELESS. THE TOPS I RECEIVED HAVE NECKLINES THAT COULD FIT AN ELEPHANT! MUCH TOO BIG. PATTERNS AND COLORS OF THE FABRICS ARE VERY PRETTY. YOUR SHIPPING IS FASTER THAN OTHER SITES FROM OVERSEAS AND THE QUALITY OF THE FABRIC IS BETTER, TOO.
Sorry that you are not satisfied with the size.
Size of items from different designers differ.
So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
SIZES ARE TOO VARIED. MAKES IT DIFFICULT TO SHOP. HOPE YOUR SHIPPING IS FASTER THAN OTHER SITES AND THAT THE QUALITY OF THE FABRIC IS BETTER, TOO.
Very nice, well made products. So glad I found this site.
These surveys are so time consuming. In future prefer cotton to fabric of blouse ordered.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected]
Will wait to receive item and see quality.
Material is thinner than I hoped for. It fit fairly well at shoulders. So the measurements worked out well.
I tried to purchase these same dresses from another vendor but I hope it goes through this time.
Sorry that you are not satisfied with the item(s).
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
The items colors depicted should only be used as an approximate guide.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
I tried to purchase these same dresses from another vendor but I hope it goes through this time.
All of the dresses I ordered were the same size but fit very differently. I'm keeping only one that fit and I'm waiting on my return label which is taking some time to get for the rest of that order. Ordering and payment were quick and easy.
Easy access and checkout. Hoping for a speedy arrival of many beautiful items.
I received the shirts and shoes I bought. Of course what I thought I was receiving, especially the shoes, was not as described or looked on the internet ad. Totally different. But since it comes from China - this will be the last time I purchase from this company. I have a list of them.
If I get what I ordered and it looks like the photo then we are good.
Everything was great till I received my product - and then when I had to return something the roadblocks came up - keep your order and get 25% money back - you have 15 days to report it - you have 15 days to do this, you have to pay for it to be shipped back to China - and they assure you it will be at considerable expense. The product itself was as shown but sizing (I'm not a perfect 10 or even 16) even though measurements were given wasn't perfect.
Good website to work through, no hitches, so far. Maybe make it a bit clearer whether prices are in US dollars or not.
Good website to work through, no hitches, so far. Maybe make it a bit clearer whether prices are in US dollars or not.
When the products arrive I hope the quality is acceptable. The designs are great and the experience has been easy.
Thank you for your feedback and sorry for the inconvenience.
As we checked, the first parcel(s) was/were delivered.
For the second parcel in transit, this item is pre-sale item.
Pre-sale Rules:
1. Pre-sale discount can not be combined with any other discount or offer. All activities are mutually exclusive.
2. Pre-sale products will be shipped in 45 days.
Thank you for your understanding.
If you run into any issues, please do not hesitate to contact us at [email protected]
When the products arrive I hope the quality is acceptable. The designs are great and the experience has been easy.
I ordered several items and I was surprised on how they were all a perfect fit. I rarely get that with online clothes purchases but I was so happy with my clothes that I placed another order with this company. I am planning on redoing my entire wardrobe!
So far=so good. Now I wait to see the quality and fit of what I ordered. Fingers crossed.
Easy to order, unfortunately once you receive the merchandise, it doesn't come close to what was pictured on the web site...
Sorry that you are not satisfied with the item(s).
Could you pls send us some photos for the received items to check?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at [email protected]
Very easy and great options to choose from...
LOVE THIS SITE. MY EXPERIENCE HAS BEEN EXCELLENT, WITH ONE MINOR GLITCH: THE SIZING IS NOT ALWAYS TRUE TO SIZE. HOWEVER, I LOVE EVERYTHING I HAVE PURCHASED!
Easy to navigate. One of my favorite online clothing shopping websites. There are many high-quality, inexpensive, trendy clothes available here, and the website itself is very easy to use.
Great selections and easy ordering. I ordered 4 women's tops and they were true to size.
Website is easy to navigate, pics are really good, payment easywebsite and placing order was really easy. Receiving order and quality of merchandise was very slow, almost a full month, and garments were unbearable. I donated them rather than incur shipping charges..
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected]
Website is easy to navigate, pics are really good, payment easy.
Fast, beautiful details in showing the merchandise, but, it's not the material I was expecting. Thank you
Fast, beautiful details in showing the merchandise. Thank you
Beautiful and unique merchandise at GREAT prices!
They are as beautiful in-person as they are in the pictures... the fabric is soft and really comfortable...
Beautiful and unique merchandise at GREAT prices! This is my first order, so I will keep my fingers crossed that these tops look as great as the pictures suggest!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]