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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Connecticut
3 reviews
0 helpful votes
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Cute dress, runs small
August 24, 2021
Updated review

I ordered a cute dress in a size 2X, it was more like a size Medium.
I didn't bother to return/exchange. I just donated it.

Date of experience: August 24, 2021

So far so good!
July 24, 2021
Previous review

So far so good!

Date of experience: July 24, 2021
New York
1 review
0 helpful votes
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Not thrilled
August 24, 2021

Some of the stitching is sloppy (button holes on the paisley shirts) and all that I ordered have tags that say cotton blend, but I know cotton and there can't be much in there. I haven't tried the maxi dress. That definitely feels more like cotton or a decent percentage of a blend. I had no idea I was dealing with a company based in China. Too long a wait to get the order. I will not reorder from you.

Date of experience: August 24, 2021
Massachusetts
1 review
0 helpful votes
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Thanks but no thanks
August 24, 2021
Updated review

I had a good time shopping although I ended up spending too much time on computer because of all the pages you have with such outstanding clothing items. It would be nice to see a few more plus sizes 4x, 5x if you think you can find some. I loved the tops I bought but had to give them away to someone who could fit into them. The 3xL was actually more like a regular size L. I would have had to send them all back for a refund so I decided to give to my daughter (who takes an XL but they were too tight for her) and she found someone in her building who actually fit into them. They were beautiful and I hated that they didn't fit me at all! Thanks anyway.

Date of experience: August 24, 2021

I had a good time shopping although I ended up spending...
July 25, 2021
Previous review

I had a good time shopping although I ended up spending too much time on computer because of all the pages you have with such outstanding clothing items. It would be nice to see a few more plus sizes 4x, 5x if you think you can find some.

Date of experience: July 24, 2021
Maine
1 review
0 helpful votes
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Not what bI expected.
August 24, 2021

The price seems right but the products questionable. I was fooled by the print on the garments which mimicked texture. Disappointed to find smooth, untextured materiel of questionable composition. You asked!

Date of experience: August 24, 2021
Oregon
1 review
0 helpful votes
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I liked two blouses (tops) most, the grey black top, and the white Floral printed cotton top. After I received my order, I felt sorry that the two tops were both smaller size, as well as all other items, when I asked about returning the small Items, so I can get larger size, I was told that I should pay the shipping cost! Which means that I couldn't benefit from all my purchase order. I just paid money for nothing that I can wear because of the size.

Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

As we checked, you have accepted our partial cash refund for the 3 items and keep them. And we have issued the refund, please check your account.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]


Enthusiastic
July 25, 2021
Previous review

Enthusiastic

Date of experience: July 24, 2021
Canada
1 review
0 helpful votes
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My purchase was not exactly what I expected
September 23, 2021
Updated review

It is my first shopping at your internet shopping mall, items online looked are far from what I expected. Disappointing.

Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

If you run into any issues, please do not hesitate to contact us at [email protected]


It is my first shopping at your internet shopping mall,...
July 25, 2021
Previous review

It is my first shopping at your internet shopping mall, many of items are excellent looking and looking forward to receiving and wearing them.

Date of experience: July 24, 2021
Massachusetts
1 review
0 helpful votes
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Danielson
September 23, 2021
Updated review

I was supposed to get a 20% discount for using APP 20 but it didn't work.
It took a long time to receive the order and my credit card was billed before it arrived. Fortunately the order came before the bill was due.

Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

One order can only get one discount and you have enjoyed a bigger discount for this order.

As we checked, the parcel(s) was/were delivered.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

If you run into any issues, please do not hesitate to contact us at [email protected]


I was supposed to get a 20% discount for using APP...
August 24, 2021
Previous review

I was supposed to get a 20% discount for using APP 20 but it didn't work

Date of experience: July 24, 2021
New Jersey
1 review
0 helpful votes
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Discount - nope
September 23, 2021

When I started shopping I was given the code "luckycart" for $15 off an order over $100. My order came to $116.41 but I wasn't able to apply the luckycart coupon. I got an error message that said "You need to order more items to use this coupon". I hit the required $ amount, I should have been able to get the $15 discount.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

The discount will be applied if you reach the consumption amount, except the presale and clearance items. And there is a pre-sale item in this order.

So when your order amount is less than the certain amount, you could not enjoy that discount.

If you run into any issues, please do not hesitate to contact us at [email protected]

New Jersey
3 reviews
0 helpful votes
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Awful denim dress
September 23, 2021
Updated review

The dress look like it was rolled up in a ball. It wasn't even folded & just wrinkled terribly.

Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected]


It was terrific!
July 24, 2021
Previous review

It was terrific!

Date of experience: July 24, 2021
California
1 review
0 helpful votes
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Happy
August 23, 2021
Updated review

It was easy> Sent my wife to the store so O could order her birthday present

Date of experience: August 23, 2021

It was easy> Sent my wife to the store so O could order...
July 24, 2021
Previous review

It was easy> Sent my wife to the store so O could order her birthday present

Date of experience: July 24, 2021
Australia
1 review
0 helpful votes
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The ease of purchase and the product was exactly as shown on the website

Date of experience: August 23, 2021
Oregon
1 review
0 helpful votes
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Cheap $#*! junk!
September 23, 2021

We are first-time shoppers and don't know much about your items and the quality of those items! But now after we got the items that we order, they are super cheaply made, they are junk and a waste of money. We can get better at a second-hand store, and to send the junk back cost more than what you paid for it to start with!

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Up to 95% of our customers love our products and service.

We are preparing your JUSTFASHIONNOW order. Once it is shipped, you will be notified by email.

We are a trustworthy online shopping store.

If you run into any issues, please do not hesitate to contact us at [email protected]

California
1 review
2 helpful votes
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I feel robbed by this company
September 22, 2021

Please don't make the mistake I made by purchasing from this company, it is horrible. The clothes they sell must be photoshopped because in person they are extremely cheap quality, nothing like what they show in their catalogs. I purchased several items, when I received them the material is as cheap as it gets, thin material and transparent. Even though the items were shipped from a United States location, when I tried to return the items the company will only accept returns shipped to China. The cost and fees of shipping the return to China is much, much higher than the cost of the items, forcing me to keep them and swallow the cost of the items. I tried to give them away and no one wants them. This is a scam. It really makes me wonder who would actually give this company more than one star.
By the way I tried to leave a review on the company's website and it won't let me. It may explain why they are showing only 5 and 4 star reviews on their items. I suspect the reviews must not come from their actual customers.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected]

New York
1 review
0 helpful votes
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Fooled again
August 23, 2021

It was not my intention to ever order from you again, based on a previous experience. Somehow when I was online, I switched from a California clothes shop to your site without knowing. Once again, several of the items I ordered were made poorly or fit poorly. The process of returning items is extremely complicated and costly, but I have returned three items anyway.

Date of experience: August 23, 2021
Wisconsin
3 reviews
0 helpful votes
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Cute stuff
August 23, 2021
Updated review

A lot to choose from. Cute styles but make sure you order a size or two larger than you actually wear. Fast Customer service response.

Date of experience: August 23, 2021

A lot to choose from
July 7, 2021
Previous review

A lot to choose from. Cute styles but make sure you order a size or two larger than you actually wear. Fast Customer service response.

Date of experience: July 7, 2021
California
1 review
0 helpful votes
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Problem with Refunds
September 22, 2021

My order contained 5 items. 3 of the items were cheaply made. 2 of those 3 substandard items were formal dresses that had areas where the sewing machine apparently missed stitches (creating holes) in the garment. I give this company credit for responding quickly to my request for refund. However, they basically told me that it would cost a lot to return the items since they have to be returned to China. I checked the cost of shipping and found out that it would cost 50 to 75% of what I paid to return the items. Furthermore, they would decide if they'd issue a refund once they received the items which means that I could actually pay the substantial amount to ship the items to China and still not receive a refund. Consequently, they were offering a refund of 15% of what I paid if I should decide to keep the useless items. It seems like this is their MO. In the end, I chose to accept their ridiculously low offer and donated the items to good will. I would never purchase from this company again.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]

Arizona
3 reviews
0 helpful votes
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Cute and just as shown on web site.
August 23, 2021
Updated review

Great bargains. Not sure about how well they wash up since haven't tried that yet.

Date of experience: August 23, 2021

Great assortment to choose from
July 20, 2021
Previous review

Great assortment to choose from. Very economical prices.

Date of experience: July 20, 2021
Minnesota
1 review
0 helpful votes
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I love all the clothes I've ordered so far. I can hardly wait to get this new top!

Date of experience: August 23, 2021

I love all the clothes I've ordered so far
July 24, 2021
Previous review

I love all the clothes I've ordered so far. I can hardly wait to get this new top!

Date of experience: July 24, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent Shirts = the women love them!
August 23, 2021
Updated review

Every time I wear one women come over to me and want to feel them!

Date of experience: August 23, 2021

Get more colorful mems shirts!
July 24, 2021
Previous review

Get more colorful mems shirts!

Date of experience: July 24, 2021
California
1 review
0 helpful votes
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When my shirt finally arrived I was pleased that it was delivered. It fit and the garment was very nice.

Date of experience: August 23, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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