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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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So many designs I like. They are different and not like in the usual stores.
I ordered three items and ordered a size larger than I usually wear. Still 2 items are too small. Now I discover that I must return them to China and pay customs. So it is more expensive to return the items than the original cost of the item. Nothing in the return policy explained this. I feel like I was conned.
Sizes were not standardized for Small, medium,...
I could not update the size or quantity when reviewing my cart.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Sizes were not standardized for Small, medium,...
I could not update the size or quantity when reviewing my cart.
I order two blouses for my wife with her help. When they arrived they were not exactly like the pictures nor did one fit correctly. When I wrote to *******@justfashionnow.com, first of all they did not answer, then after insisting a got the following answer: "Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
Quality of clothing is extremely poor! Nothing at all like they're portrayed online. I feel completely ripped off, and will NEVER order from you again.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
To improve the product quality and service, may I know which item you are not satisfied with?
We value your business and we promise you that we will settle this matter at the best way we can.
So many choices. Just hope the sizes are true to size as I'm ordering from overseas
Difficult to determine what size will fit best. Reviews do help but inbetween sizes are difficult to judge.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Size judgement difficult for first order
Like your merchandise. I ordered shoes and they were to small. Also dress is to short. And your return policy is a lot of work to find information.
Hard to pay, dam capitol one add kept blocking screen
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
As we checked, we have replied your email on August, 24th. Please check.
We value your business and we promise you that we will settle this matter at the best way we can.
Hard to pay, dam capitol one add kept blocking screen
Nice selection and easy ordering.
But the two T-shirts I ordered are too small for me. I shall return them back and re-order.
The dress, also too tight, doesn't fit my body type, and I do not like the fabric. I am returning it.
Nice selection and easy ordering. Thank you
I had a wonderful experience with this online store. I paid by PayPal and I accidentally selected the wrong address. Customer service helped make sure everything ran smoothly and was redirected in the right direction. Quick response and amazing professional service from Zolucky. Things like this are the reasons why I will become a regular buyer!
First time I've done this on computer. Hope it works out okay
I always wear size 3x and even though it was marked 3x it was to small in the arms.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
First time I've done this on computer. Hope it works out okay
It took to long to get the product, it took at least 3 weeks
Ordering was quick and easy-Website design was good. Items received were not the quality I expected. Delivery was slower than excepted.
Sorry that you are not satisfied with the item(s).
We have replied your email, please check.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
My first order was incredible in style and quality, the second order left a lot to be desired. I was so upset I donated the clothes to a local charity.
My order was made up of two items which arrived some time apart, but all was well, the tops were well-packaged and the sizing seems pretty accurate.
Payment process was a breeze (little surprise there) but the ordering was a pain in the neck. The garments were cheap looking and had s cheap feel to them (little surprise considering the prices); it took forever to get resolution to the point where I had permission to return them and your return address was China. The cost of returning was twice the value of the merchandise. You've got a neat little fraud scheme going on here just wish I had of known before I ordered anything from you.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected]
Payment process was a breeze (little surprise there) but the ordering was a pain in the neck. I almost cancelled entire order. You need to make it more user friendly.
Great fashion Great prices! But Sizes are not true to size I got Smalls and they looked like Larges all but 2 shirts the shoes were fine
Great fashion Great prices! Would recommend to others.
Beautiful designs -- hard to choose! These make wonderful gifts!
Beautiful designs -- hard to choose! These make wonderful gifts!
This was my first order. I'm the tester for my family. Sisters are anxious to see if I am satisfied. Ordering was terrific, but I didn't realize the products were made for small Asian people. The sizes were not made for American women. I didn't send them back because they were lovely clothes so I gave them to a person I know would be able to wear them. To my sorrow I will not be ordering from this site in the future.
This is my first order. Do hope the items match what is portrayed in the catalog on line. I'm the tester for my family. Sisters are anxious to see if I am satisfied. Ordering was terrific.
I emailed customer service on Friday night regarding the return policy and got an immediate response that was clear and informative. Excellent client service!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.