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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

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122,391 reviews

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Missouri
1 review
0 helpful votes
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First order from here
August 27, 2021
Updated review

So many designs I like. They are different and not like in the usual stores.

Date of experience: August 27, 2021

Lots of good selections
July 28, 2021
Previous review

Lots of good selections

Date of experience: July 28, 2021
South Carolina
1 review
0 helpful votes
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Misleading retun policy
September 26, 2021

I ordered three items and ordered a size larger than I usually wear. Still 2 items are too small. Now I discover that I must return them to China and pay customs. So it is more expensive to return the items than the original cost of the item. Nothing in the return policy explained this. I feel like I was conned.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

Texas
1 review
0 helpful votes
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Sizes were not standardized for Small, medium,...
I could not update the size or quantity when reviewing my cart.

Date of experience: August 27, 2021
Miss W. JustFashionNow Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Sizes were not standardized for Small, medium,...
August 27, 2021
Previous review

Sizes were not standardized for Small, medium,...
I could not update the size or quantity when reviewing my cart.

Date of experience: July 27, 2021
Tennessee
1 review
0 helpful votes
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Quality different and return has to be sent to China
September 26, 2021

I order two blouses for my wife with her help. When they arrived they were not exactly like the pictures nor did one fit correctly. When I wrote to *******@justfashionnow.com, first of all they did not answer, then after insisting a got the following answer: "Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Australia
1 review
0 helpful votes
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Will never order from here again!
September 26, 2021
Updated review

Quality of clothing is extremely poor! Nothing at all like they're portrayed online. I feel completely ripped off, and will NEVER order from you again.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

To improve the product quality and service, may I know which item you are not satisfied with?

We value your business and we promise you that we will settle this matter at the best way we can.


So many choices
July 27, 2021
Previous review

So many choices. Just hope the sizes are true to size as I'm ordering from overseas

Date of experience: July 27, 2021
Illinois
1 review
0 helpful votes
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Takes a long time to receive item
September 26, 2021
Updated review

Difficult to determine what size will fit best. Reviews do help but inbetween sizes are difficult to judge.

Date of experience: August 26, 2021
Miss W. JustFashionNow Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Size judgement difficult for first order
August 19, 2021
Previous review

Size judgement difficult for first order

Date of experience: July 19, 2021
Iowa
1 review
0 helpful votes
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To small. All three items.
August 27, 2021
Updated review

Like your merchandise. I ordered shoes and they were to small. Also dress is to short. And your return policy is a lot of work to find information.

Date of experience: August 26, 2021

Like your merchandise
July 27, 2021
Previous review

Like your merchandise.

Date of experience: July 27, 2021
Georgia
1 review
0 helpful votes
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Hard to pay, dam capitol one add kept blocking screen

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

As we checked, we have replied your email on August, 24th. Please check.

We value your business and we promise you that we will settle this matter at the best way we can.


Hard to pay, dam capitol one add kept blocking screen
August 26, 2021
Previous review

Hard to pay, dam capitol one add kept blocking screen

Date of experience: July 27, 2021
North Carolina
1 review
0 helpful votes
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Nice selection and easy ordering.
But the two T-shirts I ordered are too small for me. I shall return them back and re-order.
The dress, also too tight, doesn't fit my body type, and I do not like the fabric. I am returning it.

Date of experience: August 26, 2021

Nice selection and easy ordering
July 26, 2021
Previous review

Nice selection and easy ordering. Thank you

Date of experience: July 26, 2021
Sweden
1 review
0 helpful votes
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I had a wonderful experience with this online store. I paid by PayPal and I accidentally selected the wrong address. Customer service helped make sure everything ran smoothly and was redirected in the right direction. Quick response and amazing professional service from Zolucky. Things like this are the reasons why I will become a regular buyer!

Date of experience: August 26, 2021
Oklahoma
1 review
0 helpful votes
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Wrong Sizing
September 25, 2021
Updated review

First time I've done this on computer. Hope it works out okay
I always wear size 3x and even though it was marked 3x it was to small in the arms.

Date of experience: August 26, 2021
Miss W. JustFashionNow Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


First time I've done this on computer
August 25, 2021
Previous review

First time I've done this on computer. Hope it works out okay

Date of experience: July 26, 2021
Rhode Island
2 reviews
0 helpful votes
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Long Wait
August 26, 2021

It took to long to get the product, it took at least 3 weeks

Date of experience: August 26, 2021
New York
1 review
0 helpful votes
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Easy to order!
September 25, 2021
Updated review

Ordering was quick and easy-Website design was good. Items received were not the quality I expected. Delivery was slower than excepted.

Date of experience: August 26, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

We have replied your email, please check.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.


ORDERING IS QUICK
July 27, 2021
Previous review

ORDERING IS QUICK

Date of experience: July 27, 2021
Michigan
3 reviews
0 helpful votes
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Quality gone
August 26, 2021
Updated review

My first order was incredible in style and quality, the second order left a lot to be desired. I was so upset I donated the clothes to a local charity.

Date of experience: August 25, 2021

Incredibly beautiful clothes!
July 25, 2021
Previous review

Incredibly beautiful clothes!

Date of experience: July 25, 2021
GB
2 reviews
0 helpful votes
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For that slightly Boho look...
August 25, 2021

My order was made up of two items which arrived some time apart, but all was well, the tops were well-packaged and the sizing seems pretty accurate.

Date of experience: August 25, 2021
Canada
1 review
0 helpful votes
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Payment process was a breeze (little surprise there) but the ordering was a pain in the neck. The garments were cheap looking and had s cheap feel to them (little surprise considering the prices); it took forever to get resolution to the point where I had permission to return them and your return address was China. The cost of returning was twice the value of the merchandise. You've got a neat little fraud scheme going on here just wish I had of known before I ordered anything from you.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected]


Payment process was a breeze (little surprise there)...
August 25, 2021
Previous review

Payment process was a breeze (little surprise there) but the ordering was a pain in the neck. I almost cancelled entire order. You need to make it more user friendly.

Date of experience: July 25, 2021
Maryland
1 review
0 helpful votes
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Size down at least 1 size
August 25, 2021
Updated review

Great fashion Great prices! But Sizes are not true to size I got Smalls and they looked like Larges all but 2 shirts the shoes were fine

Date of experience: August 25, 2021

Great fashion Great prices!
July 26, 2021
Previous review

Great fashion Great prices! Would recommend to others.

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
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The tops are great. The shoes are a disaster.
August 25, 2021
Updated review

Beautiful designs -- hard to choose! These make wonderful gifts!

Date of experience: August 25, 2021

Beautiful designs
July 26, 2021
Previous review

Beautiful designs -- hard to choose! These make wonderful gifts!

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
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Very disappointed!
August 25, 2021
Updated review

This was my first order. I'm the tester for my family. Sisters are anxious to see if I am satisfied. Ordering was terrific, but I didn't realize the products were made for small Asian people. The sizes were not made for American women. I didn't send them back because they were lovely clothes so I gave them to a person I know would be able to wear them. To my sorrow I will not be ordering from this site in the future.

Date of experience: August 25, 2021

This is my first order
July 26, 2021
Previous review

This is my first order. Do hope the items match what is portrayed in the catalog on line. I'm the tester for my family. Sisters are anxious to see if I am satisfied. Ordering was terrific.

Date of experience: July 26, 2021
GB
1 review
0 helpful votes
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I emailed customer service on Friday night regarding the return policy and got an immediate response that was clear and informative. Excellent client service!

Date of experience: August 25, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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